Name: Ubicentrex
Author: Ubicentrex

Help Desk

Web and Video Conferencing

Customer Support

Bug  Tracking

WebOps

Development

Business Intelligence (BI)

Collaboration

Visual Collaboration

VoIP

Enterprise

Accounting

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

On-Demand Payment

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

3D Printers

API Management

App Development

Browser

Cloud Storage

Component Content Management

Data Observability

Enterprise Architecture Management

Fraud Detection

Hosted Virtual Desktop

Hyper-Converged Infrastructure

Integration Platform as a Service (iPaaS)

Internet of Things (IoT)

Interoperability

MLOps

Network Access Control (NAC)

Network Performance Monitoring

Remote Support

Requirements Management

Security Awareness Training

Session Border Controllers

Voice Recognition

Web Application Firewalls

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Business Card Scanning

Content Management

Content Marketing

Digital Signage

Direct Mail Automation

Email Management

Email Marketing

Event Registration

Marketing Automation

Marketing Resource Management

Online Reputation Management

Search Marketing Intelligence

Social Media Management

Social Media Publishing

Survey & Forms Building

Web Analytics

Marketing

AI Meeting Assistants

Business Caller ID

Professional Services Automation

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Intelligence

Sales

Data Loss Prevention

Insider Risk Management

Security

Commercial Drone

Construction Accounting

HIPAA Compliance

Multiple Listing Service (MLS)

Smart Cities

Utilities

Vertical-Specific

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Ubicentrex is a cloud-based software and telephony solution designed to streamline call center and telephone answering service operations. According to the vendor, it offers a comprehensive set of features to manage call handling, appointment scheduling, and customer communication. Ubicentrex is said to cater to companies of all sizes, from small businesses to large enterprises. It is utilized by a wide range of professionals and industries, including call centers, medical and legal professionals, service-based businesses, and sales and marketing teams.

## Key Features

**Call Scripts**: According to the vendor, Ubicentrex offers customizable call scripts to guide telecallers through questions and information gathering steps, ensuring a consistent dialogue.

**Internet Networks**: Ubicentrex provides network installation, monitoring, and administration services, including on-site equipment setup and remote quality monitoring. The vendor claims it ensures a guaranteed and constant network connection, with proactive issue identification and resolution.

**IP Telephony**: Ubicentrex's IP telephony is said to provide high-quality, channel-unlimited calls without the need for on-site hardware. The vendor states it offers advanced features such as call recording, personalized greetings, and caller recognition. It also provides IP phones that can be easily connected to the network.

**Appointment Management**: Ubicentrex's calendar features aim to simplify appointment scheduling for professionals, including call centers, doctors, and lawyers. Users can manage appointments, view staff availability, customize time slots, and set up SMS or email reminders, according to the vendor.

**Mobile Application**: According to the vendor, Ubicentrex's mobile application allows users to access their calendar, supervise calls, and utilize essential tools on the go, ensuring seamless productivity even when away from the office.

**Ubiclic - Online Appointments**: Ubiclic is an online appointment booking solution that, according to the vendor, allows clients to schedule appointments anytime, any day. Professionals can customize their online calendar, define available time slots, limit simultaneous appointments, and send SMS or email reminders.

**Web Development Service**: Ubicentrex offers custom web development services to meet specific business needs, as claimed by the vendor. This service enables the creation of tailored online solutions that align with client requirements.

**Premium SDA Numbers**: According to the vendor, Ubicentrex provides premium SDA numbers, allowing external callers to directly reach internal extensions without intermediaries. Users can access foreign geographical numbers or mnemonic numbers.

**Interactive Voice Response (IVR)**: Ubicentrex's IVR system, as claimed by the vendor, guides calls to the appropriate recipient, reducing wait times and optimizing call flow. It enhances call routing efficiency and can be easily added to phone lines.

**Automatic Waiting List**: Ubicentrex's automatic waiting list feature, according to the vendor, allows users to place calls on hold with a single click. The software detects available time slots and notifies the user, ensuring efficient call management.

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Event Management platforms is used to manage events, from planning to registration and ticketing, to apps for attendees.

Event Management

Virtual Event

These are features for Virtual Event software.

Registration, RSVP, and ticketing

Attendees can register, RSVP, and/or purchase tickets for the event in advance

Email marketing

Personalized email marketing to registered attendees, either within the software or through integrations

Livestreaming

Events can be broadcast live to hundreds or thousands of attendees

Audience engagement

Interactive features like live chat, polls, Q&A, and gamification

Event recording

Events can be recorded so that attendees can rewatch presentations at a later time

Virtual booths

Sponsors can set up customizable virtual booths that attendees can visit

Networking

Video and text chats specifically for attendee networking are available

Event analytics

Analytics and reporting (e.g., total attendee counts at individual presentations and booths, satisfaction with presentations) are available to help determine the success of events

Online Events Collaboration

Features related to collaboration between attendees during web conferences, webinars, and other online events.

Live chat

Participants can use one-on-one and group instant messaging to communicate privately or selectively during meetings.

Audience polling

Attendees can ask questions during the presentation.

Meeting space storage

Includes cloud storage space for files related to the meeting, which is accessible to presenters, attendees, and/or participants.

Annotation

Presenters and/or participants can make real-time annotations to presentation content, such as slides.

Remote support features

Includes features for remote support, such as remote control of mobile devices.

Handouts

Administrators of online events can distribute handouts or other supplemental, digital materials to event attendees.

Online Events Marketing

Features related to the marketing and branding of online events, and use of online events for marketing purposes.

Branding options

Users can customize the look and feel of the application so that online events are branded (colors, company logo, etc.)

Integration to Marketing Automation

Webinar software integrates with users' MA systems to send out registration confirmations, email reminders about upcoming events, follow-up emails with webinar recordings, etc.

Attendee list export

The ability to export lists of event participants.

Online Events Security

Features related to the security of meetings and other events held via web conferencing/webinar software.

User authentication

Administrators can require users to authenticate their identities before joining a meeting.

Participant roles & permissions

Administrators can grant users different levels of access to conferences, as moderators, presenters, attendees, or participants. Permissions can be set for individual users, or based on user role/group.

Participant list

Participants can see a list of other participants.

Confidential attendee list

Presenters, moderators, or admins can see a confidential list of attendees that is not visible to all attendees.

Secure file sharing

File sharing capabilities are secure for sensitive data.

Online Meetings / Events

Features related to hosting and attending meetings and events online.

Scheduling

Users can schedule meetings ahead of time and schedule regular or recurring meetings.

Calendar integration

Scheduling capabilities integrate with users’ Calendars.

Meeting initiation

Meetings can be easily initiated, whether they are scheduled or on the fly.

End meetings

Integrates with social media

Integrates with social media sites like Twitter and LinkedIn to promote meetings and webinars.

Record meetings / events

Meetings and webinars can be recorded for playback.

Dial-in attendance

Invitations include a phone number that attendees can to dial into meetings (audio-only).

Online attendance

Invitations include a link for attendees to listen/view/participate in meetings from their internet browsers.

Mute

Attendees have the option to mute themselves during meetings.

Slideshows

Presenters can present slideshows during the meeting within the web conferencing platform.

Media

Presenters can display images and videos during a meeting within the web conferencing platform.

International calling

Supports audio and video for international calls.

Multiple webcam streams

Supports multiple webcam streams for group face-to-face meetings.

Event registration

Attendees can register in advance for upcoming online events (such as webinars).

Mobile Capabilities

Support for mobile devices like smartphones and tablets.

Responsive Design for Web Access

Web design aimed at producing easy-to-read sites across a range of different devices.

Mobile Application

Dashboard / Report / Visualization Interactivity on Mobile

In-app dashboard reports and data visualization.

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Ubicentrex

Overview

What is Ubicentrex?