Name: Ubiq CRM Analytics
Price: 2000 USD
Author: Proxem

Help Desk

Web and Video Conferencing

Customer Support

Augmented Reality Development

Help Authoring

Push Notifications

Development

Audit

Business Intelligence (BI)

Collaboration

IP PBX

Org Chart

Procurement

Enterprise

Accounting

Spend Management

Trust Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Monitoring

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Bot Mitigation

C/C++ Integrated Development Environments

Cloud Storage

Code Review

Data Center Power

Data Quality

Density-Optimized Servers

Disk Based Backup

Fraud Detection

Hadoop-Related

IT Infrastructure Monitoring

Identity Management

Integration Platform as a Service (iPaaS)

Managed File Transfer (MFT)

Managed Print

Network Performance Monitoring

Object Storage

Relational Databases

Smart Contracts

Virtual Private Network (VPN)

Information Technology

A/B Testing

Ad Serving & Retargeting

Affiliate

All-in-One Marketing

Click Fraud

Content Management

Contest Management

Direct Mail Automation

Email Marketing

IP Geolocation

Intent Data

Local Marketing

Marketing Automation

Mobile Analytics

Social Media Management

Survey & Forms Building

Video Collaboration

Web Analytics

Marketing

Project Management

Wireframing

Professional Services

Customer Relationship Management (CRM)

Trade Promotion Management

Sales

Antivirus

Security

Estate Planning

Lease Management

Mobility as a Service

Nonprofit Fundraising

Public Transportation

Scholarship Management

Smart Cities

Telemedicine

Vertical-Specific

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Ubiq CRM Analytics is a software solution that provides businesses with insights and analysis of their customer relationship management (CRM) data. According to the vendor, this tool is suitable for businesses of all sizes, including sales and marketing professionals, customer service representatives, business analysts, and CRM managers. It is commonly used in industries such as retail, financial services, technology, and healthcare. The vendor claims that Ubiq CRM Analytics aims to help companies make data-driven decisions, enhance customer satisfaction, and improve overall business performance.

## Key Features

**Natural Language Processing (NLP)**: According to the vendor, Ubiq CRM Analytics utilizes NLP technology to analyze and understand textual data from various sources. This allows users to gain a quantitative overview of customer interactions, identify topics of interest, and detect both positive and negative signals.

**Semantic Analysis**: The vendor states that Ubiq CRM Analytics offers semantic analysis of textual data to gain insights into customer and employee experiences. It enables the identification and analysis of brand attributes and drivers of satisfaction.

**KPI Improvement**: According to the vendor, Ubiq CRM Analytics helps businesses improve key performance indicators (KPIs) related to customer satisfaction. Users can focus on high-value tasks and enhance metrics such as net promoter score, customer retention, and average resolution time.

**Omnichannel Feedback Aggregation**: The vendor claims that Ubiq CRM Analytics enables the aggregation of customer feedback from various channels, providing a comprehensive understanding of customer sentiments and preferences.

**Semantic Search Engine**: According to the vendor, Ubiq CRM Analytics includes a semantic search engine that optimizes information retrieval within organizations, allowing users to find the relevant information at the right time.

**Knowledge Management**: The vendor states that Ubiq CRM Analytics facilitates knowledge management by extracting information from textual data and enriching business ontologies and repositories. Users can generate new knowledge through semantic analysis of documentary databases.

**Business Process Optimization**: According to the vendor, Ubiq CRM Analytics streamlines business processes by automating tasks such as clause detection in contracts, extraction of entities and relationships, anonymization, and extraction of document information.

Basic

Viewer

Standard User

Developer

ANTserver

Business Intelligence Accelerator

TARGIT

Personal

Team

Department

Organization

Clear Analytics

Ubiq CRM Analytics

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Proxem

BI Platform

Administration via Windows App

Administration via MacOS App

Administration via Web Interface

Live Connection to External Data

Snapshot of External Data

In-memory data model

OLAP (Pre-processed cube representation)

ROLAP (SQL-layer querying)

Multi-Data Source Reporting (Blending)

Data warehouse / dictionary layer

ETL Capability

ETL Scheduler

Supported Data Sources

Data sources that can be consumed by the application.

MS Excel Workbooks

Text Files (CSV, etc)

Oracle

MS SQL Server

IBM DB2

Postgres

MySQL

ODBC

Cloudera Hadoop

Hortonworks Hadoop

EMC Greenplum

IBM Netezza

HP Vertica

ParAccel

SAP Hana

Teradata

Sage 500

Salesforce

Google Analytics

BI Standard Reporting

Standard reporting means pre-built or canned reports available to users without having to create them.

Pixel Perfect reports

Pixel Perfect reports are highly-formatted reports with graphics and ability to preview the report before printing.

Customizable dashboards

Customizable dashboards are dashboards providing the builder some degree of control over the look and feel and display options.

Report Formatting Templates

Ad-hoc Reporting

Ad-Hoc Reports are reports built by the user to meet highly specific requirements.

Drill-down analysis

Drill down analysis is the ability to get to a further level of detail by going deeper into the hierarchy.

Formatting capabilities

Ability to format output e.g. conditional formatting, lines, headers, footers.

Predictive modeling

Predictive modeling is the ability to build future forecasting models.

Integration with R or other statistical packages

Integration with the open-source R predictive modeling environment.

Report sharing and collaboration

Report sharing and collaboration is the ability to easily share reports with others.

Report Output and Scheduling

Ability to schedule and manager report output.

Publish to Web

Publish to PDF

Output Raw Supporting Data

Report Versioning

Report versioning is the assignment of version numbers to each version of a report to help in tracking.

Report Delivery Scheduling

Report Delivery Schedule is the ability to have reports delivered to a destination at a specific data and time.

Delivery to Remote Servers

Ability to deliver reports to remote servers

Data Discovery and Visualization

Data Discovery and Visualization is the analysis of multiple data sources in a search for patterns and outliers and the ability to represent the data visually.

Pre-built visualization formats (heatmaps, scatter plots etc.)

Pre-built visualization formats are canned visualization types that can be selected to visualize different kinds of data.

Location Analytics / Geographic Visualization

Location analytics is the visualization of geographical or spatial data.

Predictive Analytics

Predictive Analytics is the ability to build forecasting models based on existing data sets.

Support for Machine Learning models

Machine learning refers to computer programs that can learn when exposed to new data.

Pattern Recognition and Data Mining

Pattern recognition and data mining mean the ability to recognize hidden patterns in large quantities of data.

Access Control and Security

Access control means being able to determine who has access to which data.

Multi-User Support (named login)

Named model access means that users have access based on name and password.

Ubiq CRM Analytics

Overview

What is Ubiq CRM Analytics?