Name: UI Contact
Price: 150 USD
Author: Utopia Image

Help Desk

Web and Video Conferencing

Customer Support

Interactive Application Security Testing (IAST)

Kubernetes Monitoring

Software Repositories

WebOps

Development

Academic Advising

Classroom Management

Education

Business Intelligence (BI)

Collaboration

File Sharing

Workspace Planning

Enterprise

Accounting

Invoicing

Finance and Accounting

Applicant Tracking

Background Check

Corporate Learning Management

Diversity, Equity, and Inclusion (DEI)

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Business Internet Service Providers (ISPs)

Cloud Storage

Computerized Maintenance Management Systems (CMMS)

Configuration Management Databases

Content Delivery Networks (CDN)

Data Collaboration

Data Observability

Database Load Balancing

Disaster Recovery as a Service (DRaaS)

Enterprise Architecture Management

Fraud Detection

IT Operations Analytics

Infrastructure-as-Code (IaC)

Integration Platform as a Service (iPaaS)

Internet Security

MLOps

Network Monitoring

Network Performance Monitoring

Release Management

SOA Application Gateways

Secret Managers

Technology Scouting Software

Threat Intelligence

WiFi Hotspot

Workload Automation

Information Technology

A/B Testing

AI Writing Assistant Software

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Digital Asset Management

Digital Content Creation

Email Marketing

Landing Page

Marketing Automation

Online Proofing

Retail Media Advertising

Search Engine Marketing (SEM)

Social Media Management

Social Media Marketing

Survey & Forms Building

Swag Management

Video Collaboration

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Social Commerce

Sales

Video Surveillance

Security

Oil and Gas

Real Estate

Vertical-Specific

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UI Contact is a customer experience management solution offered by Utopia Image. According to the vendor, it provides real-time insights that can assist businesses in making better decisions and achieving measurable improvements in their customer experiences. This solution is designed to cater to businesses of various sizes and is utilized by professionals in customer experience, marketing, sales, contact center management, and the retail industry.

## Key Features

**Real-time Insights**: According to the vendor, UI Contact offers real-time customer experience management insights that can aid businesses in making timely decisions and achieving immediate impact. The solution is said to transform static data into actionable information, empowering the right individuals to make informed decisions at the right time. The vendor claims that real-time insights can lead to measurable enhancements in customer experiences.

**Customer Experience Management**: UI Contact is positioned as a customer experience management solution that helps businesses create positive experiences for their customers. The vendor states that it enables businesses to foster long-term relationships with their audience and make a significant impact in the market. Additionally, the solution is said to facilitate operational efficiencies and the delivery of memorable experiences across the organization.

**Business Intelligence Platform**: UI Contact is described as a web-based business intelligence platform that consolidates data from various sources. According to the vendor, this platform transforms static data into real-time actionable information, providing businesses with the right insights at the right time. By centralizing and analyzing data, businesses can gain valuable information to make informed decisions and enhance their customer experiences.

**Data Transformation**: The vendor claims that UI Contact has the capability to transform static data into a constant flow of real-time, actionable information. The solution utilizes advanced analytics to convert data into insights that drive decision-making. By leveraging data transformation, businesses can supposedly uncover trends, patterns, and opportunities to improve their customer experiences.

Basic

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Customer Experience Management (CX, or CXM, or alternately CEM) is an approach to guiding the customer experience with an emphasis on personalization, customer journey, feedback, knowledge, and self-teaching. CXM platforms present a centralized place to oversee and manage the customer experience through integrations with a web content management system, a CRM, and other sources of data to improve customer engagement and enhance the online user experience.

Customer Experience Management

Utopia Image

Customer experience management

Features that allow businesses to track customer sentiment and feedback, analyze and optimize the customer journey, and personalize content and website experiences for users.

Multi-channel customer feedback collection

The ability to collect qualitative and quantitative feedback from customers across a range of inputs. These could include in-app polls and surveys, email surveys, comments made on social platforms, SMS / messaging comments, NPS score, customer contributed videos, and focus group interviews.

Product usage analytics

The ability to see how, where, and when users are using your platform (e.g. how long users spend on a page, which actions they take, etc.)

Customer experience profiles

Profiles that correspond to individual customers or accounts and display a record of interactions your brand has had with that customer.

Customer experience dashboard

A dashboard that shows an aggregated view of things like customer sentiment, churn risk, qualitative and quantitative feedback, etc.

Customer journey mapping

The ability to map out the journey your customers take by persona.

Churn risk scoring

A score or metric that predicts how likely a given customer or account is to churn. This may be more relevant for B2B companies.

AI-powered recommendations

Customer experience optimization recommendations that are driven by AI-recommendations.

Website A/B testing

The ability to A/B test your website and optimize parts of the customer experience with your product.

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Overview

What is UI Contact?