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Upcall Reviews and Ratings

Rating: 8.7 out of 10
Score
8.7 out of 10

Community insights

TrustRadius Insights for Upcall are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Contact Management and Follow-up: Users highly praise the software's ability to manage contacts and maintain client follow-ups. Many users appreciate the feature that allows them to call clients multiple times, increasing their chances of connecting with them. The software also records these conversations, providing a valuable tool for business growth. This pro is mentioned by a significant number of reviewers.

Excellent Working Algorithm and Dashboard: Reviewers find the working algorithm and dashboard of the software to be excellent and ideal for daily use. The system offers a wide range of functionality, making it suitable for medium to large businesses. Some users even mention that the software has more features than they require for their small businesses. This pro is frequently mentioned by users.

Outstanding Customer Support: The customer support provided by Upcall receives high regard from users. They appreciate the patience and professionalism displayed by the support team, especially when dealing with users who may not be technologically savvy. Additionally, the quick response time of the support team, often within seconds, is particularly impressive according to several reviewers.

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