TrustRadius: an HG Insights company

Upwork Reviews and Ratings

Rating: 8.4 out of 10
Score
8.4 out of 10

Community insights

TrustRadius Insights for Upwork are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Valuable platform for finding verified talent: Many users have found Upwork to be a valuable platform for finding reputable and verified designers, writers, and creative talent. They appreciate the extensive candidate pool on Upwork, stating that it almost guarantees finding individuals who specialize in the specific skills they are looking for. Convenient communication and project management: Users appreciate how easy it is to communicate with customers and keep track of billing, tracking, and conversations in one place on Upwork. They also like the messaging service available on Upwork's desktop app, browser app, and mobile app, which allows them to stay in constant contact with clients regardless of their location. Flexible payment options: Some users find it useful that Upwork offers both fixed bid and hourly options. They mention that these options are helpful for different kinds of projects and provide flexibility when working with freelancers.

Reviews

26 Reviews

Warmest Lead Gen Network on Upwork

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

I am using Upwork for the last 4 years to hunt Marketing, Development and BPO projects for my company. Upwork is the platform on which if you follow the growth patterns you can easily get the warm leads for your niche. My experience throughout this tenure has been very pleasant and I would recommend Upwork to freelancer who are looking to work independent with diverse clients around the globe.

Pros

  • Get you connected with Relative Jobs
  • Opportunities to tap bigger Projects
  • You can also hunt Talent around the Globe as per your requirement

Cons

  • Connects pricing has increased a lot and it should be managed to keep the platform user friendly
  • Upwork should allow to share email and meeting invites for Team Members through Agency Account
  • To grow the biggest Lead Gen platform Upwork should reduce the 10% Fee to 5%.

Likelihood to Recommend

Lead Generation

Talent Hunt

Consultation Setup

Sell you Gigs effortlessly

Payment is secured with the clients while working on Upwork

Portfolio Development

Chances to interact with Global Employers

Review a client previous working background before jumping into the contract.

Efficient Feedback Management System

Success Score of every Freelancer you are looking to work with

Upwork is great at getting employers and freelancers together

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

I use Upwork to find freelance job offerings that I can do in my free time, such as technical writing jobs. The platform is great to find jobs that match exactly my particular skills. And there's plenty of job offerings. Search filter also help a lot to refine complex searches.

Pros

  • Protect both employers and freelancers interests
  • Validate user's identity
  • Guarantee payments

Cons

  • Upwork could benefit from using AI to spot potential scammers
  • They should emphasize the risk of accepting a job when the employer is suspicious
  • They should clarify when paid bonus are not guaranteed

Likelihood to Recommend

Upwork offers plenty of tools to help freelancers create good profiles for themselves.

I think it is a little hard to get your first job when you just start on Upwork.

Upwork offers the freelancer to boost their proposals to increase the possibility of getting noticed by the employer, but it is not a good thing. In my opinion, many times it is a waste of money for the freelancer.

Absolutely amazing tool for an Outsourcing company to get quality Leads from

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

Well, it is the best Freelancing platform in the world for a reason. I have been working on UpWork since 2012 and it has been fantastic. Our agency also uses it get most qualified leads from.

UpWork has everything:

- For an Agency: It gives a way to manage the teams, their finances, the work, client and freelancer communication etc.

- For a Freelancer: It goes even beyond that. As with UpWork someone can start earning from Day one with a very minimal investment.

Pros

  • Provides exceptional leads for our business
  • We can find the right jobs from a very vast pool
  • We have an amazing Dashboard that we can use to work and communicate with our clients.
  • The payments system is hassle free. When I work with a client and if I bill them on Hourly basis, I get a payment guarantee.

Cons

  • Finding bad spots are hard in this amazing online tool. I can say that sometimes I feel that UpWork connects system is very expensive.
  • Bidding on some jobs costs more than 20 connects which is not quite budget friendly for people starting out.

Likelihood to Recommend

Best Suited: For Agencies and Freelancers who find it difficult to get good quality leads and clients for their Online based services. It is quite easy for them to find jobs, apply on them and then start working.

Less suited: It is less suited for someone who has a very very low budget and don't want to work hard to get leads from.

My experience...Scammed by (in my opinion) Upwork freelancer

Rating: 1 out of 10

Use Cases and Deployment Scope

I used Upwork to hire a freelancer to help us get back a hacked and deleted facebook account. We were unfortunately decieved by the freelancer who did absolutely no work and had made us pay in advance. We naturally had the Upwork Customer service involved, but we got no help whatsoever in the dispute, even though complete evidence were presented of the fraud. In my opinion it is very sad that Upwork permit scams on their site. They also removed the review I wrote about the freelancer. Please be careful everyone...

Pros

  • Their site looks good

Cons

  • In my experience, they allow scamming on their site, freelancers ripping clients off
  • In my opinion, their Customer Support don't take disputes seriously
  • In my experience, Upwork removes written reviews

Likelihood to Recommend

Maybe you can get lucky and find honest freelancers here? Unfortunately, in my opinion, as long as Upwork lets scammers work on their site, they ruin it for all the honest freelancers out there... In my experience, we were tricked and scammed by a freelancer there and got no support at all from Upwork Customer Support.

Upwork can be a great resource, but it's the Wild West and there are plenty of ways to waste time and money!

Rating: 7 out of 10

Use Cases and Deployment Scope

We use Upwork when we have short, randomly-occurring tasks that we need completed and it's not worth hiring a permanent staffer. For instance, when we need seasonal customer outreach calls made, or if we need some graphic design work done for some marketing material.

Pros

  • Huge selection of talent.
  • Good at presenting the skillsets of the freelancers.
  • Easy to understand and use user interface.
  • Mobile app works decently well.

Cons

  • Biggest issue: In my experience, about 1/3rd of Upwork freelancers are running some sort of hustle where they overbill and under-deliver.
  • Second biggest issue: In my experience, most of the Upwork freelancer's English is pretty bad.
  • Third biggest issue: In my experience, a lot of the Upwork freelancers come from cultures who's expectation of quality work do not match those of my country.

Likelihood to Recommend

It's great for easy, very, very well defined tasks. When it comes to more complicated tasks, Upwork can be used, but per prepared to spend a lot of time and energy working to guide the Upwork freelancer.

Upwork creates and aide in business Efficiency!

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

Our company utilizes Upwork for our workflow shortages, and for short/long-term projects different departments may need assistance with. Upwork allows us to find candidates for different project lengths and commitments while also boosting efficiency in our workflow and roadmap. We have utilized Upwork for basic data entry needs, and for interim product owners and scrum masters while looking for more permanent replacements.

Pros

  • Short term staff replacement.
  • Helpful with projects.
  • Business Growth.
  • Workplace efficiency.

Cons

  • Billing notices.

Likelihood to Recommend

I would recommend Upwork to a colleague as a solution to workplace issues. Our company has utilized Upwork to vet out potential competitors as well as partners in a lengthy data analysis project, as well as given our engineering team extra hands when implementing new products, projects, and features. This has allowed our company to stay on track with projects without in-house manpower.

Vetted Review
Upwork
4 years of experience

Upwork - A Great Place to be Connected with Projects that are Specific to Your Skills

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

I use Upwork specifically to find freelance projects. I am a sole proprietor and therefore the only one in my organization who uses it.

Pros

  • Providing me with opportunities specific to my specialty.
  • Matching me up with clients.
  • Making me feel secure about being paid.

Cons

  • I don't always show up in key-word related search for my skills.
  • The talent managers constantly invite me to apply to jobs that are not appropriate.
  • Dispute resolution is pathetic. The person who was in charge was barely literate.
  • Job posters should have to be more specific about what industry/type of business they are in.

Likelihood to Recommend

It is a great way to be matched up with projects that specifically align with my skills. It really helps me find clients in my particular niche, whom I would not necessarily found on my own or vice versa. It's not appropriate for full-time or salaried part-time work.

Upwork is great

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

We hire contractors from all over the world to do some simple tasks for us. It provides a flexible workforce that without having the burden of starting with a lot of upfront expenditure. Since we are an AI company we use it for data annotation mainly. We can hire as much talent as we want for as much time as we want, and we don't worry if they are going to be able to get paid or not. Upwork always makes them get paid anywhere in the world.

Pros

  • Easy access to talent
  • Allows us to bring our own talent if needed
  • Easy and safe payment system

Cons

  • NA

Likelihood to Recommend

It's an all-in-one platform: talent market place, talent tracking, and easy payment system.

I feel as Upwork tried to destroy our business.

Rating: 1 out of 10
Incentivized

Use Cases and Deployment Scope

We used Upwork as part of our customer acquisition channel.

Pros

  • Big project database.
  • Communication with customer is easy.

Cons

  • In my opinion the worst customer service. It is impossible to contact them via phone, and they are not transparent about their decisions.
  • I feel they don't have the freelance community's best interest in mind. Their focus is on the companies that pay. Freelancers are disposable.
  • They charge ridiculous fees to the freelancers that are the ones that need the money the most because they are the ones starting their businesses. It is like if your employer charges you for coming to work.

Likelihood to Recommend

We were a top-rated agency in Upwork, with thousands of

hours recorded and millions of dollars billed.

Upwork blocked our accounts without providing a reason why other than a violation of their terms of services. We asked for details, and they

never provided one. Interacting with their customer service was a nightmare. We

presented all the information requested; we received a ton of support from our

customers, and they not only didn’t provide a reason, but they froze all the money

we had in their escrow account.

After weeks of back and forth and still, without providing a

reason for the closure of our account, they contacted all our customers and

suggested that they would help them to pass our projects to other

freelancers in their network. They tried to harm our business regardless of the

many engineers whose only support is the work they do for our customers.

We decided to move our operations to other marketplaces like

Guru, Freelancer.com, etc. In my opinion, Upwork is only after the money they can make through the

freelance community and don’t have our best interest in mind.

The best way to find contractors, track their hours and see positive results for your projects!

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

Because of Upwork, we are able to create a higher number of blog posts and have a copy for ads as well as graphics to use for social media and Google ads at scale. Working with several professionals allows us to prioritize the marketing tasks over the content creation tasks and the people we work with offer an affordable rate.

Pros

  • Easy to find reputable and verified designers, writers and creative talent
  • Keeps billing, tracking and conversations in one easy to manage place
  • Makes sharing a job listing quick and easy and pulls in new potential contractors at lightning speed

Cons

  • Once you find a professional you have to make sure to turn off applications to make sure that you don't continue to receive email notifications about inquiries.

Likelihood to Recommend

Upwork allows our team to easily find professional designers, editors, and copy writers for projects that we need a quick turnaround time on. Rather than sifting through resumes or seeking out individual people online, Upwork makes it easy to search for what you need, set up projects for professionals to apply for, and review their work in a time-saving and effective way. We have been using Upwork for several years now and have worked with data entry specialists, video editors, copywriters, and more. Upwork makes the process of finding a digital creator to work with an easy one.