UserExperior

UserExperior is a digital CX analytics product offered by UserExperior Technologies LLC. According to the vendor, the product is designed to help businesses diagnose and improve broken digital experiences. It caters to a wide range of companies, including Fortune 500 companies and unicorn startups. Professionals in product management, design, development, and support teams across various industries such as finance, healthcare, e-commerce, travel, and gaming reportedly rely on UserExperior to gain valuable insights into user behavior and app performance.

Key Features

According to the vendor, UserExperior offers the following key features:

Session Replays: UserExperior allows users to reproduce user interactions with in-depth data for behavior analysis, performance issues, and debugging. The vendor claims that every interaction is accompanied by contextual data, including API properties, crashes, unresponsiveness, and more. Privacy controls are also provided to mask sensitive user data or skip screen recordings entirely. The lightweight SDK, which is under 300 KB, does not affect the performance of user devices.

Heatmaps: UserExperior reportedly provides the ability to analyze how users interact with each screen through heatmaps. The vendor claims that users can differentiate between different types of interactions, such as normal taps, rage taps, and long presses. Integrated recordings are available for instant analysis through session recordings. Users can also filter interaction types to see first touches, second touches, taps with crashes, UI freezes, and more.

User Journeys: According to the vendor, UserExperior allows users to create multi-step funnels in seconds to understand why users don't convert. Users can view summaries of issues at each step of the funnel, including rage clicks, crash sessions, and more. The vendor states that users can analyze funnel sessions and access all issues occurring in user session recordings. Customizable filters and user segments are provided to analyze specific cases.

App Performance: UserExperior reportedly enables users to monitor app launch times and loading speeds to optimize performance. Users can analyze API or screen response times for different user segments. The vendor claims to offer a dedicated dashboard for all app launch time metrics, including app version, network, OS, and devices. Integration with Crashlytics allows users to access recordings for crashes and ANRs.

Crash & ANR Analytics: According to the vendor, UserExperior allows users to replicate crash and ANR issues by replaying recordings. Users can check and export detailed error logs of issues. The vendor provides an overview of crashes and ANRs on the dashboard. Integration with Firebase Crashlytics is reportedly available for seamless debugging.