Name: Vault Platform
Rating: 9 (1 reviews)
Author: Vault Platform

Help Desk

Web and Video Conferencing

Customer Support

Business Intelligence (BI)

Collaboration

Data Discovery and Visualization

Document Management

Enterprise Generative AI

File Sharing

Objectives and Key Results (OKR)

VoIP

Enterprise

Accounting

Online Trading

Payment Orchestration

Trust Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Corporate Volunteering

Course Authoring

Employee Engagement

Employee Performance Management

HR Management

Payroll

Recruitment Agency

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Migration

Cloud Storage

Database DevOps

Database Management

Enterprise Backup

Fraud Detection

Hadoop-Related

High Availability Cluster

IT Service Management (ITSM)

Incident Response

Integrated Development Environment (IDE)

Integration Platform as a Service (iPaaS)

Network Performance Monitoring

Network Virtualization

Remote Monitoring and Management

Traffic Switching

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Competitive Intelligence

Consumer Ratings & Reviews

Content Management

Cross-Channel Campaign Management

Email Marketing

Local Listing Management

Marketing Automation

Presentation

SMS Marketing

Social Media Advertising

Social Media Management

Survey & Forms Building

Web Analytics

Wholesale Marketplace

Marketing

Field Service Management

Professional Services Automation

Project Management

Professional Services

Conversation Intelligence

Customer Relationship Management (CRM)

Lead Generation Services

Sales Gamification

Sales

Cloud Access Security Brokers

Video Surveillance

Security

Digital Forensics

Estate Planning

Home Health Care

Insurance Claims Management

Military and Defense

Vertical-Specific

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### Reporting and Documentation
Users consistently praise Vault Platform for its robust reporting and documentation features. The platform's user-friendly interface and ability to report incidents anonymously have been highlighted as key strengths. While some users find the free text steps for creating comprehensive reports a bit challenging, overall, Vault Platform is commended for providing a safe and structured reporting process. Additionally, the mobile app accessibility and responsive customer service contribute to a positive user experience.

### Case Management and Resolution
While some users appreciate the simplicity and efficiency of Vault Platform's case management and resolution tools, others express concerns about the lack of certain features such as automatic routings for specific case types. The platform's ability to standardize reporting and streamline case management processes is acknowledged positively, but the absence of a desktop interface and the reliance on mobile forms for submissions are noted as areas for improvement. Despite mixed feedback, Vault Platform's case management and resolution functionalities seem to offer a valuable resource for users seeking a structured and secure platform for managing and resolving cases effectively.

### Employee Trust and Safety
Users consistently praise Vault Platform for its ability to empower employees and enhance trust within the organization. The platform's emphasis on creating a transparent culture where employees feel safe to address any issues has resonated positively with users. Feedback indicates that employees appreciate the option to report cases anonymously, fostering a sense of security and open communication. The design of Vault Platform is lauded for its user-friendly interface, particularly on the mobile app, which allows for easy and familiar reporting. Ultimately, the platform's focus on employee trust and safety is seen as a valuable asset in promoting a supportive and secure work environment.

### Internal Communication and Feedback
Users appreciate Vault Platform's internal communication and feedback functionalities for providing a safe and efficient channel for employees to address concerns and share feedback. The platform's direct open line to HR/Legal teams, coupled with the option for anonymity, instills a sense of psychological safety among employees. This enhanced transparency and trust within the organization, addressing past concerns about the seriousness with which employee feedback was taken.

Vault Platform is an Active Integrity platform designed to assist large organizations in uncovering, resolving, and preventing workplace misconduct. According to the vendor, it aims to activate everyone in the business ecosystem, including employees, customers, shareholders, and suppliers, to foster a culture of integrity. It is used by CEOs, compliance professionals, diversity and inclusion professionals, employees, and HR professionals across various industries to ensure a safe and ethical work environment.

## Key Features

**Mobile app**: The vendor offers a mobile app that provides employees with an easy and accessible way to journal and report incidents of workplace misconduct. According to the vendor, employees can report incidents anonymously, in-name, or via GoTogether® to protect their identity and encourage them to speak up. The mobile app is designed to facilitate a frictionless experience for employees, allowing them to capture all relevant details of the incident.

**Open Reporting**: With Vault's Open Reporting app, organizations can expand the scope of reporting beyond just employees to include investors, suppliers, and customers. This multichannel approach is said to help uncover previously unnoticed incidents of workplace misconduct, ensuring that the organization promotes integrity. By centralizing the investigative process and distributing actionable integrity insights, organizations can purportedly reduce blind spots, shorten resolution time, and prevent further wrongdoing.

**Resolution Hub**: Vault Platform's Resolution Hub is an all-in-one case management system that aids internal investigators in gathering and structuring case data. Reports submitted by employees are directed to the most appropriate Case Manager, who can then initiate the investigation process. According to the vendor, the Resolution Hub streamlines the investigation process by consolidating all incident information, including evidence, in one location.

**Integrity Intelligence**: Integrity Intelligence provides organizations with real-time insights into their ethical health. Users can analyze metrics across location, department, category, and timeframe to gain a detailed view of their organization's misconduct health. The solution allows users to examine the impact of ethics programs and track the influence of initiatives, internal events, and external events on misconduct health, according to the vendor.

Vault Platform has proven to be a valuable solution for organizations seeking to address various business problems and improve their workplace environment. Users have found that the software provides a safe and consolidated platform for reporting incidents and wrongdoings, promoting transparency and open communication within the organization. By offering a secure and anonymous outlet, Vault Platform allows users to express concerns they may not have brought forward otherwise, creating a positive and healthy workplace environment.

One key use case of Vault Platform is in addressing employee relations matters and making employees feel heard and protected. The software instills trust in the reporting process, addressing past concerns of employees not being taken seriously. It allows users to report concerns without fear of retaliation and provides a structured approach to documentation, improving efficiency in managing cases. Additionally, by customizing questions, users can mirror their internal reporting processes, further integrating the software into their existing workflows.

Another critical problem solved by Vault Platform is standardizing reporting and bringing stakeholders together. The software enables organizations to efficiently manage cases by providing insights into the volume and categories of reports. This standardized approach helps foster a culture of trust and open communication within the organization, as employees feel confident that their concerns will be addressed appropriately.

Overall, Vault Platform has emerged as an essential tool for organizations looking to enhance their incident reporting processes, promote transparency, and create a safe space for employees to voice their concerns. With its ability to address employee relations matters, instill trust in the reporting process, standardize reporting, and foster open communication, this software presents itself as an effective solution for businesses seeking to improve their workplace environment.

User-Friendly Interface: Many users have praised the user interface of Vault Platform, finding it simple, straightforward, and easy to navigate. It has been appreciated for its clear selections for submitting reports and well-explained level of anonymity. 

Convenient Mobile App: The mobile app of Vault Platform has received high regard from users for its convenience. Users appreciate being able to report on a safe and familiar device, making it easy for them to use the platform while on the go.

Empowering Employees: Vault Platform has been commended by users for empowering their employees through an easy-to-use platform that allows them to add necessary information and track incidents effectively. This feature enables employees to play an active role in managing their business operations efficiently.

Lack of Desktop Interface: Some users have expressed disappointment in the absence of a desktop interface for Vault Platform. They find it surprising and inconvenient, although they acknowledge that this is a choice made by their company rather than a limitation of the software itself.

Unintuitive Mobile Form: Several reviewers have found it frustrating to enter information on a mobile form within Vault Platform. This has led to rework and an overall unintuitive user experience, impacting their efficiency and workflow.

Limited Integration with Other Systems: Users have expressed a desire for better integration capabilities with other systems. They would like Vault Platform to seamlessly connect with their existing tools and software, allowing for smoother data exchange and collaboration across platforms.

Vault Platform, headquartered in  London, aims to give companies and their employees a safe place to record, report and resolve misconduct in a human, confidential, efficient and legally sound way.  Vault Platform helps to expose and mitigate previously invisible incidents of workplace misconduct with the goal of ensuring the organization is behaving ethically and in compliance.

Vault Platform

Whistleblowing

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Vault Platform

Overview

What is Vault Platform?