Name: Velo
Author: DataCulture

Communications Outsourcing

Help Desk

Web and Video Conferencing

Customer Support

Innovation Management

Development

Business Intelligence (BI)

Collaboration

Enterprise Feedback Management

Interactive Voice Response (IVR)

Manufacturing Execution

Payment Facilitation

Supply Chain Management

Enterprise

Accounting

CTRM

Corporate Performance Management (CPM)

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Course Authoring

HR Compliance

HR Management

Payroll

Professional Employer Organizations (PEO)

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Storage

Enterprise Flash Array Storage

File Sync and Share

Fraud Detection

High Availability Cluster

In-Memory Databases

Integration Platform as a Service (iPaaS)

Internet Security

Network Operating Systems

Network Performance Monitoring

Remote Monitoring and Management

SaaS Management

Software Defined Storage (SDS)

Threat Hunting

User Virtualization

Wireless LAN

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Digital Signage

Email Deliverability

Email Marketing

Graphics

Headless CMS

Marketing Automation

Online Reputation Management

Retail Media Advertising

Social Media Management

Social Media Publishing

Survey & Forms Building

Technology Review

Web Analytics

Marketing

Field Service Management

Project Management

Professional Services

Customer Relationship Management (CRM)

Social Commerce

Sales

Intrusion Detection

Security

Auto Repair

Building Information Modeling (BIM)

Construction Management

HIPAA Compliance

Homeowner's Association (HOA) Management

Insurance Agency Management

Investment Portfolio Management

Law Practice Management

Legal Billing

OSS/BSS (Operations Support/Business Support)

Retail Analytics

Vertical-Specific

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FastEST, Inc.

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Document Locator

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Aras PLM

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Velo is a returns and exchange management platform offered by Return Rabbit. According to the vendor, it is designed to streamline and automate the returns process for Shopify eCommerce brands, providing a seamless and efficient post-purchase experience for their customers. Velo caters to businesses of all sizes, from small and scaling eCommerce brands to enterprise-level companies. This platform is commonly used by eCommerce retailers, apparel and fashion brands, consumer goods companies, home furnishing retailers, and luxury goods brands.

## Key Features

**Fast, easy returns and exchanges**: According to the vendor, Velo simplifies and streamlines the returns process by providing a user-friendly returns portal that allows customers to initiate returns and exchanges with just a few clicks. It also automates the returns process, which is said to save time and effort for both customers and businesses.

**Relish your returns & exchanges experience**: Velo aims to transform returns into a positive and hassle-free experience for customers. According to the vendor, it reduces the need for manual intervention and frees up customer service teams by automating the returns process. Velo also provides dedicated onboarding support and enterprise-grade analytics, which the vendor claims can help businesses succeed.

**Better ROI with every return**: According to the vendor, Velo helps businesses increase their return on investment by focusing on exchanges rather than returns. It offers exchange-first recommendations to customers and customizable return policies. Additionally, Velo provides a branded experience throughout the returns process, maintaining brand identity and promotions.

**Automated customer support**: Velo automates customer support for returns and exchanges, aiming to improve overall customer service. According to the vendor, this seamless and efficient returns experience can increase customer satisfaction and loyalty. Velo's automation features are said to help businesses provide faster response times and better support.

**A 360-degree view of returns management**: Velo offers a comprehensive dashboard with real-time revenue and performance data, according to the vendor. Businesses can track and analyze product performance, return trends, and customer behavior through the platform's analytics. The vendor claims that Velo's insights enable data-driven decisions and improvements in products and customer experience.

**Integration with other tools**: Velo seamlessly integrates with shipping carriers, logistics providers, and customer experience tools commonly used by Shopify brands, according to the vendor. This integration is said to ensure a streamlined end-to-end fulfillment process and a seamless support experience for businesses and their customers.

Acumatica delivers a set of cloud-based business software applications with dashboards, reporting tools, integrated document management, centralized security, and customization tools.

Acumatica

Core

Automation

Suite

Precoro

Velo

Supply chain management (SCM) is the oversight of materials, information, and finances as they move in a process from supplier to manufacturer to wholesaler to retailer to consumer.

DataCulture

Supply Chain Planning

Integrating the activities of different parties throughout the supply chain, and monitoring external and internal conditions that may affect the production of goods.

Custom alerts

Real-time alerts of supply chain activity such as shipping status or problems.

Scenario-based planning

Software that allows users to run simulations for different scenarios, based on changes in circumstances like level of demand, in order to plan for all likely outcomes.

Resource optimization

Ability to allocate resources/materials across the supply chain in the most efficient way.

Supply forecasting

Ability to use past and current data on producers, suppliers, and international trade to predict what trends might impact supply in the future.

Capacity estimation

Ability to determine how much production capacity is needed to produce a specific product at scale to meet demand needs.

Employee allocation

Allocation of employees within supply chain operations in the most efficient way.

Supply network coordination

Improving supply chain performance by aligning the plans and objectives of each partner in the supply chain (e.g. producers and transportation and logistics).

Procurement Management

Overseeing the activities of the purchasing department of the company.

Raw material sourcing

Utilizing cost information to manage the sourcing of raw materials in the most cost effective way.

Supply market analysis

Identifying specific market characteristics for specific goods to enhance procurement strategies.

Cost analysis

Ability to run cost analysis and create reports.

Expense Logging

Ability to record and store information about expenses incurred from purchasing materials and labor.

Order Fulfillment Management

Overseeing the process that takes a product from sale to delivery.

Order fulfillment optimization

Ability to make the order fulfillment process as efficient as possible by bundling orders, selecting specific delivery times etc..

Return services

Software that takes care of the returns process.

Purchase order generation

Ability to produce purchase orders after a sale has been made.

Purchase order tracking

Ability to tack customer's orders and pinpoint their location.

Supplier delivery scheduling

Software that creates supplier delivery appointments.

Pricing and product configurations generation

Ability to generate pricing and product configurations for customers.

Logistics and Transportation Management

The activities surrounding the movement of goods from one manufacturing stage to the next and then onto the final consumer.

Packaging

Delivery planning

The orchestration of delivery planning across different transportation channels such as overseas, road, or air travel.

Route optimization

Ability to use prior delivery data and information about current travel conditions to pick the most efficient route.

Shipping performance

Fleet management

Management of a fleet of vehicles (usually trucks) used to transport goods.

Warehouse & Inventory Management

Monitoring and management of warehouse and inventory activities.

Automation of warehouse operations

Ability to automate certain warehouse tasks such as restocking.

Inventory storage

Stock monitoring

Ability to monitory inventory levels across one or multiple warehouses.

Inventory tracking

Ability to track products through the supply chain and delivery processes using either bar codes, serial numbers, or RFID.

Warehouse asset management

Inventory and price forecasting

Forecasting price changes and future inventory needs.

Demand Management

Monitoring and reporting on market demand conditions.

Demand signal sensing

Using current demand indicators (including supply chain data) to create a forecast of future demand.

Demand forecasting

Similar to demand sensing, but draws on more historical data to create a forecast of future demand.

Customer analytics

Ability to analyze customer data and produce reports.

Inventory stock optimization

Using price and inventory forecasting to optimize inventory stock levels.

Sales and operations planning

Ability to plan future sales and operations based off of current and historical data.

Pricing and promotion tracking

Ability to track promotion campaigns (this may be used more by retailers).

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

Velo

Overview

What is Velo?