Name: Verba Recording System
Rating: 7 (1 reviews)
Author: Verba Technologies

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Verba Recording System, developed by Verint, is a compliance recording and communications capture solution specifically designed for financial services organizations. According to the vendor, this system enables organizations to capture, secure, analyze, and understand regulated interactions across various channels and modes of communication. Verba Recording System is suitable for small, medium, and large enterprises in the financial services industry, including banking, insurance, investment firms, and call centers.

## Key Features

**Compliance recording and communications capture**: Verba Recording System provides a unified platform to record communication modes such as UC, trader voice, IP telephony, mobile, video conference, and collaboration environments.

**Extend communications compliance**: The vendor claims that Verba Recording System supports the adoption of mobile, unified communications and collaboration solutions, as well as messaging apps, while ensuring compliance beyond traditional channels.

**Risk-based compliance approach**: According to the vendor, Verba Recording System offers a risk-based approach to compliance management, helping organizations proactively manage regulated data, reduce operational costs, and mitigate fines and reputational damage. The system utilizes proven technology, automation, data-driven business intelligence, and an open architecture to address complex compliance challenges in the financial services industry.

**Integration with communication platforms**: Verba Recording System seamlessly integrates with leading communication and collaboration platforms used in financial services organizations. It allows organizations to record existing and potential new channels, enabling them to standardize on a single, unified recording system. The system is compatible with Windows environments, ensuring ease of integration.

**Unified and cohesive data analysis**: The vendor states that Verba Recording System makes all interaction data available for unified and cohesive analysis. It enables organizations to gain insights and make informed decisions by analyzing and understanding their regulated interactions across various channels and communication modes. The system provides data-driven business intelligence to enhance compliance strategies.

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Organization

Verba Recording System

Call Recording

Verba Technologies

Features that allow the user to record voice and video calls, edit recordings, view recording analytics, and share recorded calls with others.

Pre-Scheduled Recording

The ability to set call recording for scheduled calls ahead of time.

On-Demand Call Recording

The ability to add the call recording software to live calls.

Audio and Video Call Recording

The call recording software will record both the audio and video for the call (e.g. slide decks or other presentations shared on the call will be captured in the recording).

Real-time Recording Controls

The ability to pause, stop, or start recording in real-time on live calls.

Cloud or Local Recording Storage

Recordings are saved either locally on your computer or to a public or private cloud storage space.

Call Transcription

A written transcript of the meeting is available for download. Some products use AI technology to produce more accurate written transcripts.

Recording Editing

The ability to edit the recording (e.g. cut out silent sections) and save the edited version.

Recording Sharing

The ability to share a call or meeting recording using a sharable link.

Call Recording Analytics

Some products provide call or meeting analytics that include speech and text analytics, sentiment analysis, and key phrases mentioned in the conversation.

Call Recording Dashboard

A dashboard showing all recorded calls filterable by rep name, account name, date of the call, etc.

Integration with Third-Party Systems

Allows the user to connect the software with other third-party platforms such as a sales dialer, sales engagement, or contact center software.

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Verba Recording System

Overview

What is Verba Recording System?