What is Verint Knowledge Management?
Verint Knowledge Management™ is a knowledge management solution that provides a single source of truth for agents and intelligent virtual assistants. It’s a single source of truth that integrates across business operations, powering self-service, contact center efficiency, and ensuring consistency across the hybrid workforce.
Its patented, AI-infused search technology is designed to find and present users with accurate, relevant answers, eliminating time-consuming research.
With an array of search, content management, reporting and integration features, Verint Knowledge Management is configurable to meet the demands of growing organizations and blend into complex business environments, including contact centers, self-service portals, and other customer support platforms.
Available Knowledge Management bots:
- Knowledge Automation Bot
- Knowledge Creation Bot
- Knowledge Suggestion Bot
Categories & Use Cases
Videos
Screenshots
Knowledge Management Professional: Segments content and searches by when the user selects a region.
Technical Details
| Deployment Types | On-Premise, SaaS |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | No |
| Supported Countries | All |
| Supported Languages | All |
FAQs
What is Verint Knowledge Management?
Verint Knowledge Management aim to help agents find and share the information needed to answer both customer inquiries and questions they may have themselves. The solution helps ensure the answers agents access are consistent, up to date, and easily accessible.
What are Verint Knowledge Management's top competitors?
Salesforce Agentforce Service, Oracle Service, and eGain Conversation Hub are common alternatives for Verint Knowledge Management.