Vet Hero

Vet Hero is a client intake platform designed to streamline administrative work in veterinary clinics, catering to clinics of all sizes. According to the vendor, Vet Hero offers a range of features to enhance efficiency and improve client experience.

Automated Reminders: Minimize no-shows and improve compliance by sending clients reminders of upcoming appointments and services due via SMS, email, auto-call, and postcard. The system also provides automatic confirmations that seamlessly sync into the Practice Management Software.

Paperless Forms: Digitize all practice forms and integrate them with the Practice Management System (PIMS). The customizable drag-and-drop form builder allows for easy completion and signing of forms on any device. Form responses are automatically synchronized back to the PIMS, increasing workflow efficiency.

Online Booking: Enable 24/7 real-time online scheduling that aligns with the practice's unique workflow. Clients can conveniently book appointments directly from the practice website, Google Business listing, social media platforms, and more. Real-time availability is displayed by syncing with the PIMS schedule.

Simple Communication: Facilitate efficient and effective communication with clients through two-way text messaging. Engage clients through their preferred method of communication, and utilize mass text messaging or email to communicate with the entire client base. All conversations are organized and accessible in one central location.

Televeterinary: Provide clients with quick access to remote veterinary care through televeterinary services. The system ensures compliance with VCPR regulations and integrates scheduling and billing control. This touchless experience saves clinical time and offers convenience from any location.

Client Portal: Enhance the client experience and engagement by offering a dedicated client portal. Clients can conveniently access their pets' health history, vaccination records, and upcoming visits in one centralized location. This reduces the need for phone calls and empowers clients to stay informed.

PIMS 2-way Integration: Seamlessly sync all data back into the health records system, eliminating the need for manual scanning and repetitive tasks. The integration with the Practice Management Software enhances efficiency and accuracy in record-keeping.