Viavoo

viavoo ANALYTICS is a unified customer feedback analytics platform designed to help brands gain actionable insights from customer feedback across various sources. According to the vendor, this AI-powered solution is suitable for businesses of all sizes and caters to professionals in roles such as business analysts, customer experience managers, marketing professionals, market researchers, and contact center managers. Industries that the vendor claims can benefit from viavoo ANALYTICS include, but are not limited to, retail, hospitality, telecommunications, and financial services.

Key Features

Unified Customer Feedback Analytics: According to the vendor, viavoo ANALYTICS provides a unified platform that brings together customer feedback from various sources, including surveys, online reviews, conversation transcripts, and social media posts. This comprehensive view is said to enable brands to gain insights and make informed decisions.

Deep Text Analytics: According to the vendor, viavoo ANALYTICS leverages Deep Text Analytics (DTA) to go beyond processing words and understand the underlying concepts and context in customer verbatim data. The vendor claims that this AI-powered approach ensures accurate and insightful analysis of customer feedback.

Inbox: The Inbox feature combines the simplicity of a mailbox with the intelligence of a CRM, allowing users to efficiently navigate and find relevant feedback by applying multi-criteria filtering and custom search options. The vendor claims that the Bulk mode and Smart tagging capabilities enable the processing and categorization of large volumes of feedback.

Insight: With the Insight feature, users can explore and analyze customer feedback data through various visualizations, such as word clouds, sentiment analysis charts, and topic clusters. According to the vendor, this helps identify trends, patterns, and emerging issues, empowering data-driven decision-making and improving the customer experience.

Bookmark: viavoo ANALYTICS offers a Bookmark feature to save and organize important insights and findings. Users can easily access and review specific feedback items, visualizations, or analysis results, allowing them to track and monitor important trends or issues over time.

Dashboard: The Dashboard feature provides a customizable overview of key metrics and insights. Users can create personalized dashboards that display real-time data and visualizations relevant to their specific needs and goals, enabling centralized tracking and monitoring of important KPIs.

Alert: According to the vendor, viavoo ANALYTICS includes an Alert feature that allows users to set up automated notifications for specific events or conditions. Triggers can be defined based on predefined rules or custom criteria, ensuring timely awareness of important changes or issues in customer feedback.