View Point

View Point, developed by Leading Point Software, is a comprehensive 360-degree omnichannel Customer Relationship Management (CRM) platform specifically designed for the telecommunications industry. According to the vendor, this software solution caters to telecoms of all sizes and offers essential tools and features for professionals working in customer service, sales, marketing, and IT within the telecommunications sector.

Key Features

Customer Onboarding: The vendor claims that View Point streamlines the process of onboarding new customers by capturing essential information and tracking progress, aiming to provide a seamless experience.

Customer Activation: According to the vendor, the platform facilitates the activation of new customer accounts through automated processes, allowing prompt usage of telecom services while monitoring activation status.

Customer Documents Management: The vendor states that View Point centralizes the storage and management of customer documents, aiming to provide easy retrieval, enhanced security, and reduced paperwork.

MC Service Level Survey: The vendor claims that View Point includes features for measuring customer satisfaction levels through surveys, analyzing feedback to identify improvement areas, and enhancing service quality based on insights.

E-Invoice: According to the vendor, View Point generates electronic invoices for customers, providing convenient access to billing information, reducing paper waste, and enabling prompt delivery.

Customized Notifications: The vendor states that View Point allows for the sending of personalized notifications to customers, aiming to keep them informed about updates and promotions, enhancing engagement and communication.

Customer 360 View: According to the vendor, View Point provides a comprehensive view of all customer interactions and transactions, consolidating data for personalized and targeted customer service.

Product Selling / Charge Wallet / Auto Topup / SIM Replacement / Change Owner / MNP Mgmt / Terminate Sub/account/customer / Change Number / Bar/Unbar / POS Integration / Loyalty Programs: The vendor claims that View Point supports various sales activities and customer management processes related to telecom products.

Ticketing Management: According to the vendor, View Point allows for the management of customer support tickets and service requests, customizable workflows, tracking of status, and provides a knowledge base for improved efficiency.

Dashboards & Reports Management: The vendor states that View Point provides customizable dashboards and generates reports for key metrics, aiming to facilitate data-driven decision-making and real-time monitoring.