Name: View Point
Author: Leading Point Software

Help Desk

Web and Video Conferencing

Customer Support

Beta Testing

Continuous Integration

Development

Alumni Management

Education

Business Intelligence (BI)

Collaboration

Contract Analysis

Demand Planning

Emissions Management

Knowledge Management

Online Notary

Payment Facilitation

Enterprise

Accounting

Travel Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

HR Service Delivery

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

AIOps

API Design

App Development

Cloud Storage

Data Center Backup

Data Center Networking

Data Center Outsourcing (Canada)

Data Integration

Data Replication

Database-as-a-Service (DBaaS)

Enterprise Printing

Fraud Detection

Integration Platform as a Service (iPaaS)

Managed Detection and Response (MDR)

Mobile Data Security

Network Performance Monitoring

Secure Access Control

Service Virtualization

Value Stream Management

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Content Marketing

Creative Management

Ecommerce Personalization

Email Marketing

Market Research

Marketing Automation

Marketing Resource Management

Social Media Analytics

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Customer Onboarding

Customer Relationship Management (CRM)

Point of Sale

Predictive Sales Analytics

Sales Consulting

Sales Dialer

Sales Incentive Compensation Management

Sales Training

Sales

Virtualization Security

Security

Financial Services CRM

Hospital Management

Medical Office EMR & EHR

Revenue Cycle Management (RCM)

Shipping

eDiscovery

Vertical-Specific

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Users commonly recommend being cautious with reports and ensuring that the VP has the desired reports. They also suggest using this software to improve project profitability, visibility, risk management, and collaboration with the project team. Integration can be a challenge, so users recommend having firm training before using this product. Additionally, users advise trying out the 30-day evaluation period offered by DxO to see if the software is suitable. While this software is helpful and easy to use, some users have noted that customer support could be improved. It is best for correcting perspectives and is well-suited for architectural work. Users who are still implementing the software into their workflow do not currently have any specific recommendations. Finally, users advise understanding the flow of information and avoiding going out of order to prevent issues or complications.

View Point, developed by Leading Point Software, is a comprehensive 360-degree omnichannel Customer Relationship Management (CRM) platform specifically designed for the telecommunications industry. According to the vendor, this software solution caters to telecoms of all sizes and offers essential tools and features for professionals working in customer service, sales, marketing, and IT within the telecommunications sector.

## Key Features

**Customer Onboarding**: The vendor claims that View Point streamlines the process of onboarding new customers by capturing essential information and tracking progress, aiming to provide a seamless experience.

**Customer Activation**: According to the vendor, the platform facilitates the activation of new customer accounts through automated processes, allowing prompt usage of telecom services while monitoring activation status.

**Customer Documents Management**: The vendor states that View Point centralizes the storage and management of customer documents, aiming to provide easy retrieval, enhanced security, and reduced paperwork.

**MC Service Level Survey**: The vendor claims that View Point includes features for measuring customer satisfaction levels through surveys, analyzing feedback to identify improvement areas, and enhancing service quality based on insights.

**E-Invoice**: According to the vendor, View Point generates electronic invoices for customers, providing convenient access to billing information, reducing paper waste, and enabling prompt delivery.

**Customized Notifications**: The vendor states that View Point allows for the sending of personalized notifications to customers, aiming to keep them informed about updates and promotions, enhancing engagement and communication.

**Customer 360 View**: According to the vendor, View Point provides a comprehensive view of all customer interactions and transactions, consolidating data for personalized and targeted customer service.

**Product Selling / Charge Wallet / Auto Topup / SIM Replacement / Change Owner / MNP Mgmt / Terminate Sub/account/customer / Change Number / Bar/Unbar / POS Integration / Loyalty Programs**: The vendor claims that View Point supports various sales activities and customer management processes related to telecom products.

**Ticketing Management**: According to the vendor, View Point allows for the management of customer support tickets and service requests, customizable workflows, tracking of status, and provides a knowledge base for improved efficiency.

**Dashboards & Reports Management**: The vendor states that View Point provides customizable dashboards and generates reports for key metrics, aiming to facilitate data-driven decision-making and real-time monitoring.

Norada Solve360

Copper is a customer relationship management (CRM) built as an integration into Google Apps.

Basic - Paid Annually

Professional - Paid Annually

Business - Paid Annually

Starter - Paid Annually

Copper

View Point

Customer Relationship Management applications are used to manage a company’s interactions with customers, clients, and sales prospects. 

It involves using technology to organize, automate, and synchronize sales, marketing, customer service, and technical support.

Leading Point Software

Sales Force Automation

This is the technique of using software to automate certain sales-related tasks.

Customer data management / contact management

The software acts as a single source for all customer data and enables users to access that data efficiently.

Workflow management

The software helps automate parts of the sales process, such as sending emails, updating contact records, and following approval processes.

Territory management

Users can defines salesperson territories based on customer or market characteristics.

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Users can perform tasks within their inbox, such as logging emails, creating contacts, and creating events.

Contract management

Users can manage contracts, with features such as digital signatures, automated alerts, invoicing, and automated workflow for contract review and approvals.

Quote & order management

Users can create, process and fulfill price quotations and sales transactions.

Interaction tracking

Users can log and track all customer interactions through any channel, including social, email, phone and in-person.

Channel / partner relationship management

The software allows for sales, territory, lead, order and account management for partners or OEM relationships.

Customer Service & Support

This component of CRM software automates help desk, call center and field service management.

Case management

This includes incident/ticket creation, routing, escalation, and resolution.

Call center management

This includes features such as call routing, recording and monitoring; call list management; autodialing; and scripting.

Help desk management

This includes trouble ticketing, knowledge base, self-service, and service level agreement (SLA) management.

This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.

Lead management

This includes lead generation, scoring, qualification, routing, and nurturing.

Email marketing

This involves the ability to send mass email to groups of people based on particular qualifications.

CRM Project Management

This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.

Task management

This includes the ability to plan, track, collaborate and report on tasks.

Billing and invoicing management

This includes automated invoice creation and billing.

Reporting

Software provides a broad range of standard and the ability to build custom reports.

CRM Reporting & Analytics

Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.

Forecasting

The software helps users accurately forecast sales based on volume and conversion metrics.

Pipeline visualization

Users can visualize the entire sales pipeline to identify trends, determine the effectiveness of the sales funnel, and optimize.

Customizable reports

Users can create reports and dashboards unique to their needs.

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

Custom fields

Users can create custom fields to store additional information on standard and custom objects.

Custom objects

Users can create custom record types that allow them to store information unique to their organization, and link them to standard and other custom objects.

Scripting environment

Technical users can write, run, and test scripts that automate common tasks or business rules via a standard or vendor custom programming language.

API for custom integration

An API (application programming interface) provides a standard programming interface for connecting third-party systems to the software for data creation, access, updating and/or deletion.

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

Role-based user permissions

Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.

Single sign-on capability

The software system supports a centralized authentication mechanism allowing the user to access multiple systems with a single, centrally managed password.

Social CRM

This component of CRM software helps companies leverage social media in engaging with customers.

Social data

The software can integrate data and conversation histories from customers’ social profiles. This may also involve enhanced listening features such as sentiment tracking.

Social engagement

The software can facilitate and track engagement with customers via social channels.

Integrations with 3rd-party Software

This involves the CRM software’s ability to integrate with other systems, whether external or homegrown.

Marketing automation

The software can integrate with marketing automation software such as Eloqua, Marketo or Pardot.

Compensation management

The software can integrate with compensation management software or sales commission software such as Xactly Incent or IBM’s Varicent.

Platform

Mobile access

Users can access the CRM system via mobile or tablet device, and potentially leverage the unique capabilities of mobile devices, such as GPS and voice.

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View Point

Overview

What is View Point?