Name: virtuTel
Author: inopla

Help Desk

Web and Video Conferencing

Customer Support

AI Code Generation

Development

Business Intelligence (BI)

Collaboration

Contract Analysis

Enterprise Content Management

Payment Facilitation

Visitor Management

Enterprise

Accounting

CTRM

Travel Management

Finance and Accounting

Applicant Tracking

Compensation Management

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Access Gateways

Application Server

Cloud Storage

Container Security

Data Center Backup

Data Preparation

Embedded Database

Enterprise Service Bus

Fraud Detection

Infrastructure-as-a-Service

Integration Platform as a Service (iPaaS)

LAN Switches

Message Oriented Middleware

Mobile Data Security

Mobile Identity

Monolithic Frame-based Disk Arrays

Network Performance Monitoring

Storage as a Service (STaaS)

Value-Added Resellers (VARs)

Virtualization Management

Website Hosting

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Customer Advocacy

Ecommerce Personalization

Email Marketing

Marketing Attribution

Marketing Automation

Mobile Advertising

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Task Management

Professional Services

Customer Onboarding

Customer Relationship Management (CRM)

Sales Content Management

Sales Performance Management

Sales Training

Sales

Cloud Infrastructure Entitlement Management

Intrusion Detection

Virtualization Security

Security

Aviation

Fleet Management

Hospital Management

Intelligent Document Processing

Online Ordering

Online Voting

Practice Management

Veterinary

eDiscovery

Vertical-Specific

Find top rated software and services based on in-depth reviews from verified users. 400+ software categories including PaaS, NoSQL, BI, HR, and more.

ReportsNow

Priority Matrix

Appfluence

eMeetingsOnline

FastPIPE

FastEST, Inc.

Crowdtap

AspenOne Supply Chain Management

Aspen Technology

Azurepath

Azurepath, LLC.

Screenful

Screenful Oy

Frosmo

Frosmo Ltd

Aras PLM

Aras Corporation

virtuTel, offered by inopla GmbH, is a cloud-based telephone system designed to provide businesses with a comprehensive communication solution. This versatile platform caters to start-ups, small and medium-sized businesses (SMBs), and enterprise-level organizations. According to the vendor, virtuTel is an ideal choice for call centers, customer service departments, sales teams, IT departments, professional services, retail and e-commerce, healthcare, hospitality and tourism, and information technology industries.

## Key Features

**Cloud-Telefonanlage**: According to the vendor, virtuTel is a cloud-based telephone system that allows businesses to manage their communication infrastructure through the internet. It provides a flexible and scalable solution, eliminating the need for on-premises hardware. With features like call routing, call forwarding, voicemail, and auto-attendant, the vendor claims it enables seamless integration with existing CRM and business tools.

**VoiceBot**: The vendor states that virtuTel includes an AI-powered voice bot that automates customer interactions and enhances customer service. According to the vendor, the VoiceBot is capable of handling routine inquiries, providing information, and assisting with basic tasks. The vendor claims that it reduces the need for manual customer support, improving efficiency and reducing costs. Additionally, the vendor states that the VoiceBot can be customized to match the brand's voice and tone.

**Microsoft Teams Integration**: According to the vendor, virtuTel seamlessly integrates with Microsoft Teams, a collaboration platform. It enables businesses to make and receive calls directly within the Microsoft Teams interface, streamlining communication and collaboration by bringing voice and video calls, messaging, and file sharing together. The vendor claims that this integration enhances productivity by eliminating the need to switch between different applications.

**Cloud ACD**: According to the vendor, virtuTel offers an Automatic Call Distribution (ACD) system hosted in the cloud. This efficient system routes incoming calls to the most appropriate agent or department. The vendor claims that it provides advanced call queuing, call routing, and distribution strategies, along with real-time monitoring and reporting to optimize call handling and agent performance.

**Flexible Pricing Options**: The vendor states that virtuTel offers different pricing packages based on company size and needs. With monthly subscription plans and the ability to add or remove users as needed, businesses can choose the package that best suits their budget and requirements.

**Integration with CRM systems**: According to the vendor, virtuTel syncs call data and customer information, providing a comprehensive view of customer interactions. This integration helps improve customer service and sales effectiveness by enabling businesses to track and analyze customer interactions and provide personalized experiences.

Lingo is a telephony and VoIP software solution from Lingo.

Small Team

Standard

Plus

Lingo

Nextiva is a business communications platform that includes a VoIP solution, CRM software, BI software, cloud storage, phone and device rentals, email marketing automation software, and a contact center solution. These products can be purchased individually or together.

Core

Power Suite

Engage

Digital

Nextiva

virtuTel

Get a free copy of the Buyer's Guide to VoIP for tips, advice, and product info.

Need help deciding which VoIP provider is best for you?

Voice over Internet Protocol is a category of hardware and software that enables people to use the Internet as the transmission medium for telephone calls.

VoIP

inopla

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

Hosted PBX

Hosted telephony infrastructure obviated the need for local PBX hardware

Multi-level Interactive Voice Response (IVR)

IVR is a phone menu allowing callers to interact with the system through voice and keypad

User templates

Create and apply batch configurations to multiple users at once

Call reports

Historical call analysis and trending metrics

Directory of employee names

Voice directory of all employees for self-service dialing

Call Management

Answering rules

Ability to enter rules to route calls to main number or other extensions in case of absence

Call recording

Automatic recording of inbound and outbound calls

Call park

Ability to hold calls in virtual location and subsequently access from any phone in system

Call screening

Ability to block numbers or send calls directly to voicemail

Message alerts

Receive SMS and email message notifications for voice and fax messages

VoIP system collaboration

Team collaboration via cloud phone system

Video conferencing

Audio conferencing

Audio conferencing credentials for all on the system.

Video screen sharing

Users are able to share their screens with other meeting participants on video conference calls.

Instant messaging

Users are able to communicate via chat, either one-on-one or in a group message, through an instant messaging or chat tool.

Mobile apps

Mobile app for iOS

Mobile app for Android

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Home

VoIP Providers

virtuTel

Overview

What is virtuTel?