Name: VisualCue
Price: 399 USD
Author: VisualCue

Help Desk

Web and Video Conferencing

Customer Support

Cross-Browser Testing

Functional Testing

Product Analytics

Text Editors

Version Control

Development

Student Management

Education

Business Intelligence (BI)

Business Process Management (BPM)

Collaboration

Corporate Social Responsibility (CSR)

Enterprise Feedback Management

Enterprise Search

Online Notary

Enterprise

Accounting

Hedge Fund

Travel Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Change Management

Cloud Storage

Complex Event Processing

Configuration Management

Converged Network Adapters (CNAs)

Data Center Cooling

Density-Optimized Servers

Firewall

Fraud Detection

Infrastructure Capacity Planning

Integration Platform as a Service (iPaaS)

Mainframe Monitoring

Managed DNS

Network Performance Monitoring

Privileged Access Management

Remote Desktop

SaaS Backup

Software Components

Storage as a Service (STaaS)

System Monitoring

Unified Communications Monitoring

User Virtualization

Website Hosting

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Channel Management

Content Management

Data Cleansing

Digital Experience Intelligence

Email Deliverability

Email Marketing

Marketing Automation

Mobile Analytics

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Waste Management

Professional Services

Customer Relationship Management (CRM)

Government Contracting

Sales Enablement

Sales

Intrusion Detection

Operational Technology (OT) Security

Security

Aviation

Awards Management

Direct Secure Messaging

Loan Servicing

Vertical-Specific

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VisualCue is a real-time operational intelligence solution designed to provide actionable insights for making informed business decisions. According to the vendor, VisualCue caters to a wide range of professions and industries, including contact centers, sales and marketing, logistics and shipping, customer service, and business intelligence. With its user-friendly interface and customizable features, VisualCue aims to empower decision-makers to gain operational efficiencies, track team performance, and improve overall business outcomes.

## Key Features

**Real-Time Operational Intelligence Solutions**: According to the vendor, VisualCue offers real-time operational intelligence for making insightful business decisions. It provides actionable insights based on in-the-moment feedback, aiming to save time and improve efficiency in decision-making processes.

**Gain Operational Efficiencies and Save Money**: The vendor claims that VisualCue can potentially save decision-makers six-plus hours a week by delivering insights at a glance with deliverable datasets. It also offers customized real-time KPI reporting to track team performance.

**Visibility For All**: VisualCue aims to provide a clear path to success for all team members and promote company-wide self-governance. It facilitates understanding of overall team performance.

**VisualCue for Contact Centers**: According to the vendor, this feature enables dynamic design that shows the overall score of every agent in the organization based on key performance indicators. It helps identify agents who need attention and training, consolidating every report in one easy-to-use visualization updated in real-time.

**VisualCue for Salesforce**: VisualCue is customizable to meet the needs of the Salesforce customer base. According to the vendor, it presents essential data in tiles to focus on clients or accounts that need attention. It aims to help understand upsell opportunities and identify potential churn.

**VisualCue for Churn Reduction**: The vendor claims that VisualCue uses patented technology to predict and prevent customer churn. It visualizes multiple data sets to identify bottlenecks and areas needing attention, aiming to understand and meet customer needs to reduce churn rate.

**Make better decisions faster**: According to the vendor, VisualCue provides real-time operational intelligence for tracking various metrics. It delivers prescriptive insights to guide decision-making processes and can be customized to meet the specific needs of different industries and professions.

**Real-time operational intelligence...really**: With its dynamic design, VisualCue shows the overall score of every agent in the organization based on key performance indicators, according to the vendor. It aims to help spot agents who need attention in real-time, enabling smarter decision-making with data visualization.

**Spreadsheets Visualized**: VisualCue aims to monitor business data in real-time for better understanding. It identifies opportunities and tracks multiple KPIs, potentially reducing churn rate by meeting customer needs.

**The VisualCue Tile**: According to the vendor, this feature provides a customized tile that displays data points that matter most. It represents KPIs visually for easy understanding and provides real-time data at a glance.

Basic

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Base Plan

Big Data

BIME Analytics (discontinued)

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VisualCue

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BI Platform

Administration via Windows App

Administration via MacOS App

Administration via Web Interface

Live Connection to External Data

Snapshot of External Data

In-memory data model

OLAP (Pre-processed cube representation)

ROLAP (SQL-layer querying)

Multi-Data Source Reporting (Blending)

Data warehouse / dictionary layer

ETL Capability

ETL Scheduler

Supported Data Sources

Data sources that can be consumed by the application.

MS Excel Workbooks

Text Files (CSV, etc)

Oracle

MS SQL Server

IBM DB2

Postgres

MySQL

ODBC

Cloudera Hadoop

Hortonworks Hadoop

EMC Greenplum

IBM Netezza

HP Vertica

ParAccel

SAP Hana

Teradata

Sage 500

Salesforce

Google Analytics

BI Standard Reporting

Standard reporting means pre-built or canned reports available to users without having to create them.

Pixel Perfect reports

Pixel Perfect reports are highly-formatted reports with graphics and ability to preview the report before printing.

Customizable dashboards

Customizable dashboards are dashboards providing the builder some degree of control over the look and feel and display options.

Report Formatting Templates

Ad-hoc Reporting

Ad-Hoc Reports are reports built by the user to meet highly specific requirements.

Drill-down analysis

Drill down analysis is the ability to get to a further level of detail by going deeper into the hierarchy.

Formatting capabilities

Ability to format output e.g. conditional formatting, lines, headers, footers.

Predictive modeling

Predictive modeling is the ability to build future forecasting models.

Integration with R or other statistical packages

Integration with the open-source R predictive modeling environment.

Report sharing and collaboration

Report sharing and collaboration is the ability to easily share reports with others.

Report Output and Scheduling

Ability to schedule and manager report output.

Publish to Web

Publish to PDF

Output Raw Supporting Data

Report Versioning

Report versioning is the assignment of version numbers to each version of a report to help in tracking.

Report Delivery Scheduling

Report Delivery Schedule is the ability to have reports delivered to a destination at a specific data and time.

Delivery to Remote Servers

Ability to deliver reports to remote servers

Data Discovery and Visualization

Data Discovery and Visualization is the analysis of multiple data sources in a search for patterns and outliers and the ability to represent the data visually.

Pre-built visualization formats (heatmaps, scatter plots etc.)

Pre-built visualization formats are canned visualization types that can be selected to visualize different kinds of data.

Location Analytics / Geographic Visualization

Location analytics is the visualization of geographical or spatial data.

Predictive Analytics

Predictive Analytics is the ability to build forecasting models based on existing data sets.

Support for Machine Learning models

Machine learning refers to computer programs that can learn when exposed to new data.

Pattern Recognition and Data Mining

Pattern recognition and data mining mean the ability to recognize hidden patterns in large quantities of data.

Access Control and Security

Access control means being able to determine who has access to which data.

Multi-User Support (named login)

Named model access means that users have access based on name and password.

Role-Based Security Model

Role-based access means that access to data is determined by job or position in the corporation.

Multiple Access Permission Levels (Create, Read, Delete)

Multiple access permission levels means that different levels of users have different rights.

VisualCue

Overview

What is VisualCue?