Vivocha

Vivocha is a Next Generation Customer Engagement platform developed by Vivocha S.p.A. The platform enables businesses to directly engage and communicate with prospects and customers on their website, mobile app, or messaging channels. It offers a diverse range of communication tools, including VoIP, video chat, chat, callbacks, and collaboration features. Vivocha caters to startups and large enterprises across various industries, such as customer service, sales and marketing, e-commerce, financial institutions, and contact centers.

Key Features

Next Generation Customer Engagement Platform: Engage and communicate with prospects and customers directly on your website or mobile app. Utilize video, voice, chat, and collaboration tools to interact with customers, creating opportunities for up-selling and cross-selling, enhancing agent productivity, and improving customer satisfaction and retention.

Chat: Enable real-time chat functionality, allowing customers to compare offers or services in real time.

Click2Call: Provide customers with the ability to connect directly with agents to address their issues or share sensitive information.

Co-browsing: Maximize support efficiency by utilizing advanced tools such as screen sharing and page pushing.

Video Chat: Enhance customer interactions by providing face-to-face video chat capabilities, enabling up-selling and cross-selling opportunities, and boosting agent productivity.

CallBack: Engage with visitors on complex requests with the click of a button, eliminating the need for them to wait on hold.

Target, engage, support: Anticipate customer needs and deliver live and proactive operator assistance based on customizable rules. This helps build customer loyalty, enhance satisfaction and retention, and reduces support costs compared to traditional channels like email and telephone.

Seamless Integrations: Effortlessly integrate Vivocha with external applications through its cloud-based platform and user-friendly APIs.

Highly Scalable and Secure: Benefit from a native cloud platform that offers multi-tenant scalability and enterprise-level security.

Quick Time-to-Market: Implement proactive customer engagement strategies rapidly and easily with Vivocha's open platform, which does not require programming skills.