VoIP Voice Logger

The VoIP Voice Logger, developed by Aegis Informatics Pvt. Ltd., is a solution designed to record and store telephone calls made over a Voice over Internet Protocol (VoIP) network. According to the vendor, this software is suitable for organizations of all sizes, from small businesses to large enterprises. It caters to various professions and industries, including call centers, financial institutions, healthcare providers, legal firms, and businesses that provide customer service.

Key Features

USB Voice Logger: According to the vendor, the VoIP Voice Logger records and stores telephone calls made over a VoIP network. It captures both inbound and outbound calls, supports various VoIP protocols, and is compatible with popular VoIP platforms and systems.

Automatic Call Recording: The vendor claims that the VoIP Voice Logger automatically records all calls without the need for manual initiation, ensuring a complete and accurate record of all phone interactions.

Selective Call Recording: According to the vendor, users can selectively choose which calls to record, providing flexibility in capturing the most important conversations and conserving storage space.

Real-Time Monitoring: The VoIP Voice Logger allows supervisors or managers to listen in on calls in real time, facilitating quality control and providing immediate feedback and coaching opportunities for agents.

Call Tagging and Notation: According to the vendor, users can add tags or notes to recorded calls for easy categorization and retrieval, enhancing call management and analysis.

Advanced Search Functionality: The VoIP Voice Logger provides a powerful search engine, allowing users to locate specific recorded calls based on various criteria such as caller ID, date, time, or keywords, saving time and effort in finding specific conversations for review or analysis.

Integration with Third-Party Software: The vendor states that the VoIP Voice Logger offers the ability to integrate with other business tools or databases, enabling seamless transfer of call recordings for further analysis or storage.

Secure Storage and Access: According to the vendor, the VoIP Voice Logger ensures the security and privacy of recorded calls through password-protected access and options for encrypted storage.

Scalability: The vendor claims that the VoIP Voice Logger can scale to meet the needs of growing businesses, supporting multiple channels and extensions for recording without compromising performance.

Compliance and Regulatory Support: According to the vendor, the VoIP Voice Logger helps businesses adhere to industry regulations and compliance standards by providing a reliable record of phone interactions for auditing purposes and assisting in resolving disputes or legal issues.