Name: VoIP Voice Logger
Author: Aegis Informatics

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The VoIP Voice Logger, developed by Aegis Informatics Pvt. Ltd., is a solution designed to record and store telephone calls made over a Voice over Internet Protocol (VoIP) network. According to the vendor, this software is suitable for organizations of all sizes, from small businesses to large enterprises. It caters to various professions and industries, including call centers, financial institutions, healthcare providers, legal firms, and businesses that provide customer service.

## Key Features

**USB Voice Logger**: According to the vendor, the VoIP Voice Logger records and stores telephone calls made over a VoIP network. It captures both inbound and outbound calls, supports various VoIP protocols, and is compatible with popular VoIP platforms and systems.

**Automatic Call Recording**: The vendor claims that the VoIP Voice Logger automatically records all calls without the need for manual initiation, ensuring a complete and accurate record of all phone interactions.

**Selective Call Recording**: According to the vendor, users can selectively choose which calls to record, providing flexibility in capturing the most important conversations and conserving storage space.

**Real-Time Monitoring**: The VoIP Voice Logger allows supervisors or managers to listen in on calls in real time, facilitating quality control and providing immediate feedback and coaching opportunities for agents.

**Call Tagging and Notation**: According to the vendor, users can add tags or notes to recorded calls for easy categorization and retrieval, enhancing call management and analysis.

**Advanced Search Functionality**: The VoIP Voice Logger provides a powerful search engine, allowing users to locate specific recorded calls based on various criteria such as caller ID, date, time, or keywords, saving time and effort in finding specific conversations for review or analysis.

**Integration with Third-Party Software**: The vendor states that the VoIP Voice Logger offers the ability to integrate with other business tools or databases, enabling seamless transfer of call recordings for further analysis or storage.

**Secure Storage and Access**: According to the vendor, the VoIP Voice Logger ensures the security and privacy of recorded calls through password-protected access and options for encrypted storage.

**Scalability**: The vendor claims that the VoIP Voice Logger can scale to meet the needs of growing businesses, supporting multiple channels and extensions for recording without compromising performance.

**Compliance and Regulatory Support**: According to the vendor, the VoIP Voice Logger helps businesses adhere to industry regulations and compliance standards by providing a reliable record of phone interactions for auditing purposes and assisting in resolving disputes or legal issues.

RingEx is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. Plans are available on a monthly, per user subscription basis.

Essentials (up to 20 users)

Standard

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Ultimate

RingEX

PhoneBurner is an automatic phone dialing system. It provides the ability to load a list of contacts and includes a built-in contact manager. It allows users to record a voicemail message and to choose which contacts to call.

Professional

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VoIP Voice Logger

Call Recording

Aegis Informatics

Features that allow the user to record voice and video calls, edit recordings, view recording analytics, and share recorded calls with others.

Pre-Scheduled Recording

The ability to set call recording for scheduled calls ahead of time.

On-Demand Call Recording

The ability to add the call recording software to live calls.

Audio and Video Call Recording

The call recording software will record both the audio and video for the call (e.g. slide decks or other presentations shared on the call will be captured in the recording).

Real-time Recording Controls

The ability to pause, stop, or start recording in real-time on live calls.

Cloud or Local Recording Storage

Recordings are saved either locally on your computer or to a public or private cloud storage space.

Call Transcription

A written transcript of the meeting is available for download. Some products use AI technology to produce more accurate written transcripts.

Recording Editing

The ability to edit the recording (e.g. cut out silent sections) and save the edited version.

Recording Sharing

The ability to share a call or meeting recording using a sharable link.

Call Recording Analytics

Some products provide call or meeting analytics that include speech and text analytics, sentiment analysis, and key phrases mentioned in the conversation.

Call Recording Dashboard

A dashboard showing all recorded calls filterable by rep name, account name, date of the call, etc.

Integration with Third-Party Systems

Allows the user to connect the software with other third-party platforms such as a sales dialer, sales engagement, or contact center software.

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VoIP Voice Logger

Overview

What is VoIP Voice Logger?