Name: Voiso
Author: Voiso

Call Center Workforce Optimization

Help Desk

Web and Video Conferencing

Customer Support

Chatbot

Functional Testing

Kubernetes Monitoring

No-Code Development

Development

Admissions and Enrollment

Classroom Management

Education

Business Intelligence (BI)

Collaboration

Facility Management

Statistical Analysis

Workspace Planning

Enterprise

Accounting

Accounts Payable

Financial Planning and Analysis (FP&A)

Hedge Fund

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

3D Printing

Block Storage

Cloud Data Warehouse

Cloud Storage

Configuration Management Databases

Deception Technology

Encryption Key Management

Fraud Detection

Integration Platform as a Service (iPaaS)

IoT Device Management

Load Balancing

Network Performance Monitoring

Operating Systems

SOA Governance

SaaS Backup

Server Virtualization

Service Desk Outsourcing

Vector Databases

WiFi Hotspot

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Customer Success

Digital Content Creation

Email Marketing

Market Intelligence

Marketing Automation

Referral Marketing

Social Media Management

Survey & Forms Building

Usability Testing

Web Analytics

Marketing

Project Management

Professional Services

Customer Onboarding

Customer Relationship Management (CRM)

Field Sales Software

Sales Performance Management

Sales

Agriculture

Construction Takeoff and Estimating

Dealer Management

Direct Secure Messaging

Equipment Rental

Fleet Management

Insurance Suites

PCB Design

Rental Property Management

Restaurant Management

Vertical-Specific

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### Call Center Operations
Reviewers consistently praise Voiso's call center operations for its efficiency in managing customer service tasks and improving overall business operations. Users appreciate the user-friendly features, such as call routing and call recording capabilities, that make handling customer inquiries easier. While some users have noted minor limitations, such as the integrated calling app supporting only one line, the majority find Voiso's call center operations to be reliable and effective in enhancing their communication capabilities. Additionally, the pre-built integration with Salesforce and the quality of voice calls are highlighted as key strengths of Voiso's call center operations. Despite some concerns about payment policies impacting operations, the general sentiment is positive towards Voiso's call center operations functionality.

### Customer Service Management
Users consistently highlight Voiso's customer service management as a standout feature, emphasizing the platform's ability to enhance communication capabilities and improve overall business operations. The prompt and efficient responses from Voiso's customer support team have been instrumental in resolving any issues promptly, contributing to a positive user experience. Additionally, the user-friendly interface and intuitive design of Voiso's customer service management tools have been commended for their ease of use and effectiveness in managing customer interactions efficiently.

### Telephony Services
Users unanimously agree that Voiso's telephony services are top-notch. The exceptional voice quality, ease of setup with Salesforce integration, and the efficiency of the dialer have garnered high praise from reviewers. The clear and uninterrupted calls, coupled with the user-friendly interface, have significantly improved communication capabilities for businesses utilizing Voiso's services. Additionally, the availability of a responsive customer support team has been instrumental in swiftly addressing any concerns that may arise, further solidifying Voiso's reputation as a reliable IP telephony service provider.

### User Experience and Interface
Users consistently highlight Voiso's user-friendly interface and intuitive design as standout features that enhance their overall experience with the platform. The positive feedback regarding the ease of setup and transition from previous systems underscores the effectiveness of Voiso's interface in facilitating smooth operations for businesses. The availability of prompt and efficient customer support further contributes to a positive user experience, ensuring that any minor issues are swiftly addressed. Voiso's commitment to providing a fast, user-friendly, and customizable system resonates well with users, reflecting a strong emphasis on optimizing user experience and interface functionality.

### Team Communication and Training
Users consistently praise Voiso's team communication and training features as key strengths of the product. They appreciate the ease with which new employees can be trained on the system, highlighting its user-friendly interface and intuitive design. The availability of the customer support team for any queries or customization requests related to team communication and training has been particularly lauded by users. The overall sentiment is that Voiso excels in facilitating effective team communication and providing comprehensive training support.

### Integration and Customization
Users appreciate Voiso's integration and customization capabilities, noting the ease of setup and access. The pre-built integration with CRM systems like Salesforce is highlighted as a major advantage, making it convenient for users to align Voiso with their existing business processes. Additionally, the ability to customize setups and make changes promptly with the support team's assistance has been a valuable feature for users. The positive feedback on integration and customization indicates that Voiso effectively caters to users' needs for a tailored and efficient communication solution.

Voiso is a call and contact center solution designed to optimize customer interactions for businesses of all sizes. According to the vendor, Voiso offers advanced features that aim to enhance productivity and improve customer satisfaction. Professionals in sales, support, remote work, and industries such as travel and hospitality can potentially benefit from Voiso's intelligent skills-based routing, real-time dashboards, omnichannel capabilities, and more.

## Key Features

**AI Dialer**: According to the vendor, Voiso's AI dialer utilizes artificial intelligence to adjust the dialing rate of automated outbound calls in real-time. This feature is said to reduce idle time, increase the number of answered calls, and keep agents engaged in conversations.

**AI AMD (Answering Machine Detection)**: The vendor claims that Voiso's proprietary machine learning algorithm can detect voicemail in less than 3.5 seconds, accurately identifying and avoiding all types of answering machines. This feature is intended to save agent time, improve call center productivity, and maximize talk time with live customers.

**Real-Time Dashboards**: Voiso provides customizable real-time dashboards that, according to the vendor, allow supervisors and managers to measure and control operations on the fly. These dashboards offer visualizations of key metrics, such as agent performance and call queues, enabling quick issue identification and opportunity assessment.

**Omnichannel Capabilities**: The vendor states that Voiso's omnichannel toolkit enables businesses to handle voice calls, SMS, and messaging platforms like WhatsApp, Telegram, Facebook, and Instagram from a single interface. This feature aims to ensure a unified customer experience across multiple channels and increase the chances of reaching customers on their preferred platform.

**Global Coverage and Numbers**: Voiso offers coverage in 140+ countries, allowing businesses to acquire local phone numbers in these countries. According to the vendor, this helps establish a local presence, improve customer trust and engagement, and ensures premium voice quality through strategically located data centers and Network Operations Centers (NOCs).

**Visual Flow Builder**: According to the vendor, Voiso's Visual Flow Builder allows users to design sophisticated interaction flows, build multi-level IVR menus, and configure skill-based routing queues within one intuitive interface. This feature is intended to enable tailored customer journeys for any use case.

**Callback Management**: Voiso offers a callback option to customers, aiming to reduce their waiting time and improve their overall experience. According to the vendor, this feature allows agents to efficiently handle each call, maximizing efficiency and customer satisfaction.

**Flexible Retrospective Billing**: According to the vendor, Voiso's flexible billing allows businesses to only pay for the exact number of licenses used, enabling workforce adjustments without incurring unnecessary expenses.

**Intelligent Skills-Based Routing**: According to the vendor, Voiso's intelligent skills-based routing combines powerful queues using DTMF, agent skillsets, caller ID, and more. This feature is intended to ensure calls are routed to the best-suited agents based on their behaviors and history.

**Outbound Dialer Built By Experts**: According to the vendor, Voiso's outbound dialer allows users to build campaigns and accelerate performance with predictive and progressive dialing. This feature aims to increase call volume and efficiency by automating the dialing process.

Fast and Friendly Customer Support: Users have consistently praised Voiso for its fast and friendly customer support. Many reviewers have expressed their appreciation for the prompt and effective assistance provided by the support team. The availability of knowledgeable staff to address queries or concerns has been highly valued.

Ease of Use: Voiso's intuitive user interface has been widely lauded by users, making it easy for them to navigate the software and perform tasks efficiently. Reviewers have found it straightforward to access various functionalities, facilitating a seamless user experience. This user-friendly design has also proven helpful in training new employees.

Pre-Built Integration with Salesforce: The pre-built integration with Salesforce has received significant praise from users already using this CRM platform. This advantage allows for a smooth setup process, enabling users to quickly start utilizing Voiso without any hassle or extensive configuration required.

Lack of Important Features: Some users have expressed disappointment with Voiso's lack of important features, such as the ability to search WhatsApp messages and view past conversations with contacts. This limitation may pose challenges for those managing large call centers who rely on these functionalities.

Limited Functions of Integrated Calling App: A drawback reported by some users is the limited functions of Voiso's integrated calling app, which only supports one line. Users find this to be a limitation and would prefer more robust capabilities for their calling needs.

Payment Policy and Technical Issues: Concerns have been raised about Voiso's payment policy, which requires immediate payment upon receiving the invoice. Some users find this problematic because it can lead to operational disruptions if there are technical problems with payment from their bank side. This potential impact on revenue highlights a need for a more flexible payment system.

Voiso has proven to be an excellent solution for small and medium businesses that operate dedicated call centers. Users have praised the software for its ability to enhance communication capabilities and improve overall business operations. The Sales and Tech teams at Voiso have consistently provided fantastic support, contributing to a pleasant experience for users. The product has exceeded expectations by streamlining customer service operations and helping businesses achieve greater efficiency.

One notable aspect of Voiso is its reporting feature, which has been widely appreciated for its usefulness in analyzing the progress of business operations. Users have found this feature invaluable in understanding call metrics, tracking performance, and making data-driven decisions. Additionally, after switching to Voiso, businesses have experienced a significant reduction in complaints and call issues.

The customer support team at Voiso receives high accolades from users for their speed and effectiveness in resolving any questions or concerns that may arise. Their responsiveness and helpfulness contribute to a positive user experience. Given these advantages, it's no wonder that businesses highly recommend Voiso as a reliable and efficient calling software for their call center needs.

Growth

Free

Downloadable licence

Medium

Small

Large

Voiso

Software to manage the customer support function which involves responding to user's technical questions. Software prioritizes and routes tickets, tracks status, and provides ticket reporting metrics. Questions and answers can be delivered by telephone, e-mail, phone or, increasingly, social channels. Help desk software also makes it easier for the people running the help desk to quickly find answers to common questions.

Incident and problem management

Streamlining ticketing and service restoration processes

Organize and prioritize service tickets

Prioritize tickets to ensure most urgent are tackled first

Expert directory

Directory of IT and businesses services available to customers to help route tickets to appropriate subject matter experts

Subscription-based notifications

Users subscribe to notifications for ticket updates

ITSM collaboration and documentation

Issue resolution through collaboration mechanisms like discussion threads, social tools; agents can attach notes, files, etc. to tickets in order to maintain a record of all interactions related to the case.

Ticket creation and submission

Users and agents can easily enter new support requests.

Ticket response

Agents can easily follow up with customers.

Automated responses

Common requests can automatically trigger a standard response.

Attachments/Screencasts

Agents can send attachments and/or set up screencasts to assist with support issues.

SLA management

Service level agreement management allows agents to view and adhere to the terms of a customer's support package.

Self Help Community

Features that allow customers to self-service for support issues.

Forums

Allows customers to engage in discussion threads about support issues with other customers and/or agents.

External knowledge base

Customers can self-service by searching through help articles.

Internal knowledge base

Internal knowledge base helps agents answer customers' support questions.

Q and A

Q&A allows customers to ask the support team questions online; conversations are posted publicly for the benefit of other customers.

Surveys/polls

Surveys/polls allow customers to submit ideas and leave feedback about the product or quality of support.

Multi-Channel Help

Features related to providing customer service and support via different communication channels. Communications are organized by ticket/customer/channel for the convenience of agents.

Customer portal

Customer portal allows customers to submit tickets themselves and/or access self help resources.

Live help chat

Live chat allows customers to get help via instant messaging within a software product or on a company website.

Phone support

Customers can get support from agents over the phone.

Includes an interactive voice response system for routing callers to the correct agent or information.

Call scripting

Provides a script or system for guiding agents through callers' support issues.

Social integration

Agents can communicate with customers via social networks like Facebook and Twitter; may also include brand activity monitoring/reporting capabilities.

Email support

Integrates with email so that agents can send and receive information related to support tickets via email; email communications are attached to support tickets.

Help Desk CRM integration

Integrates with CRM so that tickets and support communications are coordinated with customers' records.

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Voiso

Overview

What is Voiso?