Voiso

Voiso is a call and contact center solution designed to optimize customer interactions for businesses of all sizes. According to the vendor, Voiso offers advanced features that aim to enhance productivity and improve customer satisfaction. Professionals in sales, support, remote work, and industries such as travel and hospitality can potentially benefit from Voiso's intelligent skills-based routing, real-time dashboards, omnichannel capabilities, and more.

Key Features

AI Dialer: According to the vendor, Voiso's AI dialer utilizes artificial intelligence to adjust the dialing rate of automated outbound calls in real-time. This feature is said to reduce idle time, increase the number of answered calls, and keep agents engaged in conversations.

AI AMD (Answering Machine Detection): The vendor claims that Voiso's proprietary machine learning algorithm can detect voicemail in less than 3.5 seconds, accurately identifying and avoiding all types of answering machines. This feature is intended to save agent time, improve call center productivity, and maximize talk time with live customers.

Real-Time Dashboards: Voiso provides customizable real-time dashboards that, according to the vendor, allow supervisors and managers to measure and control operations on the fly. These dashboards offer visualizations of key metrics, such as agent performance and call queues, enabling quick issue identification and opportunity assessment.

Omnichannel Capabilities: The vendor states that Voiso's omnichannel toolkit enables businesses to handle voice calls, SMS, and messaging platforms like WhatsApp, Telegram, Facebook, and Instagram from a single interface. This feature aims to ensure a unified customer experience across multiple channels and increase the chances of reaching customers on their preferred platform.

Global Coverage and Numbers: Voiso offers coverage in 140+ countries, allowing businesses to acquire local phone numbers in these countries. According to the vendor, this helps establish a local presence, improve customer trust and engagement, and ensures premium voice quality through strategically located data centers and Network Operations Centers (NOCs).

Visual Flow Builder: According to the vendor, Voiso's Visual Flow Builder allows users to design sophisticated interaction flows, build multi-level IVR menus, and configure skill-based routing queues within one intuitive interface. This feature is intended to enable tailored customer journeys for any use case.

Callback Management: Voiso offers a callback option to customers, aiming to reduce their waiting time and improve their overall experience. According to the vendor, this feature allows agents to efficiently handle each call, maximizing efficiency and customer satisfaction.

Flexible Retrospective Billing: According to the vendor, Voiso's flexible billing allows businesses to only pay for the exact number of licenses used, enabling workforce adjustments without incurring unnecessary expenses.

Intelligent Skills-Based Routing: According to the vendor, Voiso's intelligent skills-based routing combines powerful queues using DTMF, agent skillsets, caller ID, and more. This feature is intended to ensure calls are routed to the best-suited agents based on their behaviors and history.

Outbound Dialer Built By Experts: According to the vendor, Voiso's outbound dialer allows users to build campaigns and accelerate performance with predictive and progressive dialing. This feature aims to increase call volume and efficiency by automating the dialing process.