Name: Voyant
Author: Voyant

Help Desk

Web and Video Conferencing

Customer Support

Java Technologies

Service Mesh

Development

Academic Advising

Education

Business Intelligence (BI)

Collaboration

Desktop Publishing

Enhanced 911 (E911)

Interactive Voice Response (IVR)

Risk Management

VoIP

Enterprise

Accounting

Crypto Asset Management

Invoicing

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Credentialing

HR Management

Leave Management

Payroll

Recruitment Automation

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Application Infrastructure

Cloud Storage

Data Masking

Email Verification

File Sync and Share

Fraud Detection

HTML Editors

IT Asset Management

Integration Platform as a Service (iPaaS)

License Management

Log Management

Machine Learning

Network Performance Monitoring

Network Troubleshooting

Operating Systems

Remote Support

Secret Managers

Software Distribution

Tape Storage

Threat Hunting

Threat Intelligence

Vector Databases

VoIP Monitoring

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Brand Intelligence

Content Management

Email Marketing

Graphics

IP Geolocation

Marketing Automation

Social Login

Social Media Management

Survey & Forms Building

Swag Management

URL Shorteners

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Acceleration

Sales

Video Surveillance

Security

Auto Repair

Building Information Modeling (BIM)

Emergency Notification

HIPAA Compliance

Laboratory Information Management

Legal Billing

Vertical-Specific

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Voyant is a communication enablement platform provided by Voyant Communications. According to the vendor, it aims to enhance communication capabilities and facilitate collaboration for businesses of all sizes, from small startups to large enterprises. Professionals and industries such as professional services, healthcare, retail, hospitality, and financial services are among the target users of Voyant. The platform offers a range of services including SIP Trunking, Unified Communications, Fax, Messaging, and APIs.

## Key Features

**Largest on-net phone number footprint**: According to the vendor, Voyant has a significant on-net phone number footprint in the US, with a high percentage of calls originating and terminating on-net. The vendor claims to achieve a commendable call completion rate, ensuring reliable voice communication.

**Self-service via Admin Portal and APIs**: Voyant offers a self-service experience through its Admin Portal and APIs, enabling users to manage their communication services independently. The vendor highlights the availability of support from Voyant's Service Delivery teams.

**Cost-effective as a Tier 1 Carrier**: Voyant positions itself as a cost-effective option as a Tier 1 Carrier, potentially resulting in cost savings for businesses. The vendor suggests that businesses can save a considerable percentage on their existing communication services by utilizing Voyant.

**Full local- and geo-redundancy in the network**: Voyant's voice network is designed with comprehensive local- and geo-redundancy, ensuring reliable and uninterrupted service. The vendor asserts that this redundancy provides the necessary coverage to cater to growing businesses and offers a smooth transition to SIP Trunking or hosted voice.

**SMS, MMS, and toll-free messaging services**: According to the vendor, Voyant provides a REST API for sending and receiving SMS/MMS messages. It offers the convenience of messaging-enabled phone numbers and allows businesses to integrate SMS/MMS capabilities into their existing numbers.

**Unified Communications**: Voyant offers a Unified Communications solution, enabling businesses to utilize cloud-based communication services for seamless collaboration. The vendor emphasizes the flexibility and availability of this solution for users on various devices.

**Fax**: Voyant's Fax service offers secure and reliable document faxing from any location. The vendor highlights the accessibility of this cloud-based faxing service through a browser.

**SIP Trunking**: Voyant's SIP Trunking service provides a flexible and instant trunk provisioning solution. According to the vendor, it allows businesses to make local, long distance, and toll-free calls while benefiting from features such as E911, caller ID, CNAM, and directory listings. Voyant offers transparent and cost-effective per-minute pricing options.

**Messaging API for developers**: Voyant provides a REST API for developers to integrate SMS/MMS messaging capabilities into their applications. The vendor states that the API supports features such as delivery receipts and message segments, empowering developers to enhance their messaging functionalities.

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CX Cloud Elite

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Voice over Internet Protocol is a category of hardware and software that enables people to use the Internet as the transmission medium for telephone calls.

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

Hosted PBX

Hosted telephony infrastructure obviated the need for local PBX hardware

Multi-level Interactive Voice Response (IVR)

IVR is a phone menu allowing callers to interact with the system through voice and keypad

User templates

Create and apply batch configurations to multiple users at once

Call reports

Historical call analysis and trending metrics

Directory of employee names

Voice directory of all employees for self-service dialing

Call Management

Answering rules

Ability to enter rules to route calls to main number or other extensions in case of absence

Call recording

Automatic recording of inbound and outbound calls

Call park

Ability to hold calls in virtual location and subsequently access from any phone in system

Call screening

Ability to block numbers or send calls directly to voicemail

Message alerts

Receive SMS and email message notifications for voice and fax messages

VoIP system collaboration

Team collaboration via cloud phone system

Video conferencing

Audio conferencing

Audio conferencing credentials for all on the system.

Video screen sharing

Users are able to share their screens with other meeting participants on video conference calls.

Instant messaging

Users are able to communicate via chat, either one-on-one or in a group message, through an instant messaging or chat tool.

Mobile apps

Mobile app for iOS

Mobile app for Android

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

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What is Voyant?