vScreen

vScreen, developed by Vizolution, is a versatile platform designed to enhance customer interactions and streamline customer journeys. According to the vendor, this innovative solution caters to businesses of all sizes, from small enterprises to large corporations. Industries such as banking, insurance, telecommunications, contact centers, and utilities are said to benefit from vScreen's comprehensive range of modules and features, empowering agents and enabling self-serve options for customers.

Key Features

Agent-Assisted Journeys: According to the vendor, vScreen offers modules such as visually presenting products, co-browsing information, and demonstrating scenarios, which are said to improve customer experiences and agent productivity during agent-assisted customer journeys.

Self-Serve Journeys: The vendor claims that vScreen empowers customers to complete interactions independently with responsive eForms and digital forms accessible on any device, potentially increasing completion rates and reducing costs.

Co-Browse: The vendor states that vScreen's co-browsing solution allows agents to guide customers, find information, and resolve issues during online application processes, potentially enhancing customer experiences.

Collect Feedback Surveys: According to the vendor, vScreen enables the collection of standardized feedback surveys at the end of each customer journey, potentially providing real-time insights to track customer satisfaction.

eSignatures: The vendor claims that vScreen offers an integrated eSignature solution for gathering electronic signatures on digital documents, potentially ensuring compliance, security, and a streamlined workflow.

Digital Forms: According to the vendor, vScreen can transform paper forms into digital versions that customers can easily complete on any device, benefiting from auto-fill functionality and potentially reducing manual data entry and human error.

Document Exchange: The vendor states that vScreen enables the secure exchange of documents between customers and organizations, potentially improving transaction times and compliance by eliminating the need for postal mail and allowing for real-time validation of digital documents.