VSLogger

VSLogger Unlimited is a call recording software designed to meet the needs of businesses of any size. This solution is suitable for call centers, government agencies, manufacturing companies, telecommunications providers, and public safety organizations. According to the vendor, VSLogger Unlimited offers a range of features and functionalities that provide reliable and comprehensive call recording capabilities.

Key Features

Call history, search and playback: Users can access and search call history and play back recorded calls within the software without the need for additional downloads.

Live call monitoring: Real-time monitoring of ongoing calls allows managers to listen in and provide assistance or ensure quality, enabling prompt response to customer needs.

Quality control and coaching tools: Custom forms can be created for specific business models to conduct quality training sessions and grade calls. Detailed quality control reports help monitor employee progress and identify areas for improvement.

Detailed call reports for recordings: Generate reports on recorded call data to gain insights into call trends and busiest times of the year, aiding in staffing and scheduling for improved customer service.

Auto-backup and auto-archive: Recorded calls are automatically backed up and archived, ensuring secure storage and easy accessibility while reducing the risk of data loss.

Access recording from anywhere via web browser: Recordings can be accessed from any location using a web browser, providing users with flexibility and convenience without the need for specific software installations.

Bookmark, flag, notation of calls: Users can bookmark, flag, and add notes to specific calls, facilitating organization and categorization for easy retrieval and review.

Silence or extract parts of any recording: According to the vendor, specific parts of a recording can be removed or extracted to eliminate sensitive or irrelevant information, enabling more focused and concise playback.

On demand and pause recording for HIPAA and PCI compliance: Recording can be initiated on demand or paused as needed to comply with HIPAA and PCI regulations and protect sensitive customer information.

Search calls by notes, transcriptions, and any other captured data: Calls can be efficiently searched based on notes, transcriptions, and other captured data, providing a quick way to retrieve relevant information.