Name: VSLogger
Price: 960 USD
Author: Versadial Solutions

Help Desk

Web and Video Conferencing

Customer Support

Automation Testing

Image Recognition

Development

Academic Advising

Education

Business Intelligence (BI)

Collaboration

Contract Management

Supply Chain Management

Enterprise

Accounting

Cash Flow Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

HR Service Delivery

Payroll

Talent Intelligence

Talent Management

Technical Skills Assessment

Workforce Analytics

Workforce Management

Human Resources

Cloud Storage

Data Integration

Data Mapping

Data Privacy Management

Database Load Balancing

Database Performance Monitoring

Debugging

Edge Computing

Event Monitoring

Fraud Detection

Governance, Risk & Compliance

IT Asset Disposal

Integration Platform as a Service (iPaaS)

Internet Security

Managed Hosting

Master Data Management (MDM)

Network Diagnostics

Network Performance Monitoring

Secret Managers

Security Analytics

Storage Management

Tape Storage

Unified Endpoint Management (UEM)

Virtual Private Cloud (VPC)

WAN Optimization

Wireless LAN

Wireless WAN

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Audience Intelligence

Community

Computer-Assisted Translation

Content Management

Digital Rewards

Email Marketing

Marketing Analytics

Marketing Automation

Predictive Analytics

Social Media Analytics

Social Media Management

Survey & Forms Building

Video Collaboration

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Consulting

Sales

Microsegmentation

Security

Animation

Chargeback Management

Chiropractic

Construction Management

Tax Practice Management

Vertical-Specific

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VSLogger Unlimited is a call recording software designed to meet the needs of businesses of any size. This solution is suitable for call centers, government agencies, manufacturing companies, telecommunications providers, and public safety organizations. According to the vendor, VSLogger Unlimited offers a range of features and functionalities that provide reliable and comprehensive call recording capabilities.

## Key Features

**Call history, search and playback**: Users can access and search call history and play back recorded calls within the software without the need for additional downloads.

**Live call monitoring**: Real-time monitoring of ongoing calls allows managers to listen in and provide assistance or ensure quality, enabling prompt response to customer needs.

**Quality control and coaching tools**: Custom forms can be created for specific business models to conduct quality training sessions and grade calls. Detailed quality control reports help monitor employee progress and identify areas for improvement.

**Detailed call reports for recordings**: Generate reports on recorded call data to gain insights into call trends and busiest times of the year, aiding in staffing and scheduling for improved customer service.

**Auto-backup and auto-archive**: Recorded calls are automatically backed up and archived, ensuring secure storage and easy accessibility while reducing the risk of data loss.

**Access recording from anywhere via web browser**: Recordings can be accessed from any location using a web browser, providing users with flexibility and convenience without the need for specific software installations.

**Bookmark, flag, notation of calls**: Users can bookmark, flag, and add notes to specific calls, facilitating organization and categorization for easy retrieval and review.

**Silence or extract parts of any recording**: According to the vendor, specific parts of a recording can be removed or extracted to eliminate sensitive or irrelevant information, enabling more focused and concise playback.

**On demand and pause recording for HIPAA and PCI compliance**: Recording can be initiated on demand or paused as needed to comply with HIPAA and PCI regulations and protect sensitive customer information.

**Search calls by notes, transcriptions, and any other captured data**: Calls can be efficiently searched based on notes, transcriptions, and other captured data, providing a quick way to retrieve relevant information.

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Call Recording

Versadial Solutions

Features that allow the user to record voice and video calls, edit recordings, view recording analytics, and share recorded calls with others.

Pre-Scheduled Recording

The ability to set call recording for scheduled calls ahead of time.

On-Demand Call Recording

The ability to add the call recording software to live calls.

Audio and Video Call Recording

The call recording software will record both the audio and video for the call (e.g. slide decks or other presentations shared on the call will be captured in the recording).

Real-time Recording Controls

The ability to pause, stop, or start recording in real-time on live calls.

Cloud or Local Recording Storage

Recordings are saved either locally on your computer or to a public or private cloud storage space.

Call Transcription

A written transcript of the meeting is available for download. Some products use AI technology to produce more accurate written transcripts.

Recording Editing

The ability to edit the recording (e.g. cut out silent sections) and save the edited version.

Recording Sharing

The ability to share a call or meeting recording using a sharable link.

Call Recording Analytics

Some products provide call or meeting analytics that include speech and text analytics, sentiment analysis, and key phrases mentioned in the conversation.

Call Recording Dashboard

A dashboard showing all recorded calls filterable by rep name, account name, date of the call, etc.

Integration with Third-Party Systems

Allows the user to connect the software with other third-party platforms such as a sales dialer, sales engagement, or contact center software.

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VSLogger

Overview

What is VSLogger?