Name: WageWorks
Author: HealthEquity

Call Center Workforce Optimization

Help Desk

Web and Video Conferencing

Customer Support

Chatbot

Functional Testing

Kubernetes Monitoring

No-Code Development

Development

Admissions and Enrollment

Classroom Management

Education

Business Intelligence (BI)

Collaboration

Facility Management

Statistical Analysis

Workspace Planning

Enterprise

Accounting

Accounts Payable

Financial Planning and Analysis (FP&A)

Hedge Fund

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

3D Printing

Block Storage

Cloud Data Warehouse

Cloud Storage

Configuration Management Databases

Deception Technology

Encryption Key Management

Fraud Detection

Integration Platform as a Service (iPaaS)

IoT Device Management

Load Balancing

Network Performance Monitoring

Operating Systems

SOA Governance

SaaS Backup

Server Virtualization

Service Desk Outsourcing

Vector Databases

WiFi Hotspot

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Customer Success

Digital Content Creation

Email Marketing

Market Intelligence

Marketing Automation

Referral Marketing

Social Media Management

Survey & Forms Building

Usability Testing

Web Analytics

Marketing

Project Management

Professional Services

Customer Onboarding

Customer Relationship Management (CRM)

Field Sales Software

Sales Performance Management

Sales

Agriculture

Construction Takeoff and Estimating

Dealer Management

Direct Secure Messaging

Equipment Rental

Fleet Management

Insurance Suites

PCB Design

Rental Property Management

Restaurant Management

Vertical-Specific

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Useful Features: Users have found HealthEquity's features to be very useful, allowing them to easily track expenses, check contributions, and view transaction history. Several reviewers have mentioned how these features have helped them effectively manage their accounts.

Responsive Customer Service: Many customers appreciate the responsiveness of HealthEquity's customer service representatives. They have been able to provide prompt and helpful clarification on billing information and account usage, ensuring a positive user experience.

Convenient Mobile App: The convenience of HealthEquity's mobile app has been widely praised by users. It provides easy access to important information such as HSA balance, receipt accuracy, and reimbursement status. This feature allows users to conveniently manage their accounts on-the-go.

Difficulties with Rollover Process: Several users have experienced a disastrous rollover process when transitioning from HealthEquity to WageWorks, resulting in funds being locked for months. This issue has been attributed to the company not printing the rollover check and it getting lost in the mail.

Rejections of Claims and Lack of Clarity: Many reviewers have faced frequent rejections of claims through the WageWorks application, with reasons behind these rejections being difficult to understand. Users find that the software does not explicitly state what is covered, providing only a vague overview.

Slow Loading and Connectivity Issues: Some users have encountered problems with the app linking to the WageWorks website, as it can be slow to load or fail to load at all. This issue affects their ability to access and manage their benefits efficiently.

Users have found WageWorks to be an extremely pleasing and convenient tool that offers a wide range of benefits. One key use case is the seamless implementation with Dayforce HRIS, which has been praised by customers. The compatibility between the two systems allows for easy integration and streamlines processes for HR teams. Users have expressed satisfaction with the tool's easy reimbursement software, which simplifies the process of submitting and tracking reimbursements. Additionally, the system's pre-existing reports have been highly valued by users. These reports can be utilized and shared with WageWorks through an SFTP, allowing for efficient reporting and analysis.

Another important use case of WageWorks is its self-sufficient application that requires no training to use. Customers appreciate the user-friendly interface that enables them to navigate the system effortlessly. In instances where assistance is needed, users can easily seek help from agents via phone or chat through the help center application. This feature provides users with quick access to support, ensuring a smooth experience and minimizing any potential roadblocks.

Overall, WageWorks serves as a valuable tool for individuals looking to manage their benefits efficiently. The software offers seamless integration with HRIS systems like Dayforce, simplifies reimbursement processes, provides key reports for analysis, and offers accessible customer support options.

ADP Workforce Now is a cloud-based HR platform for mid-sized businesses. It features customizable modules of various HR services that businesses can tailor to their specific needs, as well as regulatory monitoring and alerts to help businesses remain compliant.

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Rippling’s platform for HR, IT, payroll, and spend management automates the entire employee lifecycle, ensures compliance, supports device management, and provides real-time financial visibility from a central dashboard.

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Benefits Administration Software automates the process of managing employee benefits and eligibility, including medical insurance, pension & retirement, and leave. Also included here are healthcare brokerages or marketplaces for use by employers and healthcare analytics platforms for decision optimization.

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