TrustRadius Insights
WatchWire has proven to be a valuable tool for organizations looking to efficiently manage their energy programs. Users have found that …
Overview
What is WatchWire?
WatchWire (formerly EnergyWatch) headquartered in New York offers their eponymous utility data analytics platform; they acquire, audit, and consolidate utility invoice data, invoice images, and interval data across thousands of utilities around the globe to help users meet their sustainability…
Recent Reviews
Leaving a review helps other professionals like you evaluate Utilities Software
Be the first one in your network to review WatchWire, and make your voice heard!
Get StartedProduct Details
- About
- Tech Details
What is WatchWire?
WatchWire Video
Introducing EnergyWatch’s Integrated Energy Management Solution WatchWire
WatchWire Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Comparisons
Compare with
Reviews
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
WatchWire has proven to be a valuable tool for organizations looking to efficiently manage their energy programs. Users have found that WatchWire helps them avoid the need for additional headcount and separate software, making it a cost-effective solution for energy management. With its financial and management capabilities, WatchWire serves as a comprehensive tool for all utilities within users' portfolios.
Customer service is another area where WatchWire excels. Users have consistently praised the personalized assistance provided by the WatchWire team. They appreciate how the team takes the time to understand their specific needs and offers ongoing support, including training during the implementation phase. Additionally, users have described the customer service received from WatchWire as some of the best they have ever experienced.
One particular benefit that users highlight is how WatchWire provides them with the right data at the right time to support their internal selling efforts. By having access to accurate and timely information, users are able to champion WatchWire within their organizations and effectively demonstrate the value of their energy programs. This not only helps them showcase their achievements but also ensures they have the necessary data to make informed decisions.
Furthermore, users have found that WatchWire goes beyond just energy management. The EnergyWatch team offers consulting services on areas beyond their scope, providing valuable insights and guidance to users. This additional support allows users to gain a deeper understanding of their energy programs and make strategic decisions that positively impact their organizations.
Overall, WatchWire addresses critical business problems by streamlining energy management processes, reducing costs, and providing top-notch customer service. It empowers users with accurate data and tools needed for efficient decision-making while also offering valuable support through its consulting services.
Professional and Accommodating Implementation Team: Several users have praised WatchWire for its professional and accommodating implementation team. They have found the team to be highly skilled, willing to meet their requirements, and providing a turnkey and exceptional deployment process.
Versatile Integration with Data Sources: Many reviewers have appreciated the ability of WatchWire to integrate with multiple data sources. This versatility allows them to adapt the software to their specific needs, making it a valuable tool for managing energy consumption.
User-Friendly Interface: Numerous users have mentioned that once they became familiar with the software, they found WatchWire to be user-friendly and easy to navigate. This intuitive interface enables them to efficiently perform energy management tasks and access relevant information without hassle.
Outdated Visualization Layer: Some users have expressed their dissatisfaction with the visualization layer in WatchWire, stating that it is outdated and could benefit from a more modern toolset.
Complex Interface Navigation: Several reviewers have found the interface of WatchWire to be complex and difficult to navigate, especially when working across different utility sites or multiple sites.
Lack of Calendarization Options on Reports: A common concern among users is the limited options for calendarization on the reports in WatchWire. They would like to see more flexibility in terms of choosing different time periods for generating reports.