Name: Wavity
Price: 25 USD
Author: Wavity

Help Desk

Web and Video Conferencing

Customer Support

Beta Testing

Cross-Browser Testing

Feature Management

Functional Testing

Performance Testing

Product Analytics

Virtual Reality

Development

Business Intelligence (BI)

Collaboration

Contract Analysis

Emissions Management

Payment Facilitation

Enterprise

Accounting

Accounts Payable

Accounts Receivable

Crypto Tax

Travel Management

Finance and Accounting

ACA Compliance

Applicant Tracking

Compensation Management

Corporate Learning Management

HR Management

Payroll

Relocation

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

API Design

Cloud Storage

DevOps

Fraud Detection

Integration Platform as a Service (iPaaS)

Network Performance Monitoring

Privileged Access Management

Software Components

Software Composition Analysis (SCA)

Storage as a Service (STaaS)

Time Series Databases

Vendor Risk Management

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Content Marketing

Data Management

Email Marketing

Marketing Automation

Online Reputation Management

Product Intelligence

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Task Management

Professional Services

Customer Onboarding

Customer Relationship Management (CRM)

eCommerce Analytics

Sales

Cloud Infrastructure Entitlement Management

Virtualization Security

Security

Aviation

Banking

Church Management

Digital Forensics

Fleet Management

Geographic Information

Hospital Management

Insurance Claims Management

Intelligent Document Processing

Internet of Medical Things

Veterinary

eDiscovery

Vertical-Specific

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Wavity is a software platform designed to automate and streamline customer support processes. According to the vendor, it offers a wide range of features including ticketing solutions, help and service desk management, work and project management, workflow automation, and the ability to build custom zero-code applications. The platform is said to be suitable for businesses of all sizes, from small startups to large enterprises, and caters to customer support teams, IT operations, project managers, service desk managers, and help desk managers across various industries.

## Key Features

**Ticketing Solution**: According to the vendor, Wavity offers an AI-driven ticketing solution that provides valuable customer interaction analysis. It allows for a customizable ticketing process and automates the categorization of customer inquiries.

**Help and Service Desk**: Wavity provides what the vendor describes as efficient and user-friendly solutions for help and service desk teams. It is said to streamline the ticket resolution process and integrates with existing channels.

**Work and Project Management**: According to the vendor, Wavity serves as an all-in-one solution for work and project management. It is designed to seamlessly integrate with existing project or program management tools, offers Kanban tasks and projects, and facilitates team collaboration and task priority.

**Automate Workflows**: Wavity's App Designer and wBots are claimed to enable users to easily automate workflows without any coding. The zero-code interface is said to allow for the building of customized workflows and the automation of repetitive tasks and processes.

**SaaS-ify Homegrown Apps With No Coding**: Wavity is said to enable businesses to modernize outdated homegrown apps with modern features. It is claimed to empower users to build new SaaS apps without coding, providing a zero-code platform for developing robust applications.

**Analytics**: Wavity offers what the vendor describes as out-of-the-box analytics and reporting, providing data-driven insights for decision-making. It also provides advanced analytics and reports for deeper analysis.

**Collaboration**: According to the vendor, Wavity includes built-in collaboration tools for efficient teamwork. It integrates with communication and collaboration tools to enhance team performance and morale.

**Integrations**: Wavity is said to seamlessly integrate with existing business infrastructure, eliminating the need to change current processes. It also allows for easy connection with third-party tools and cloud storage services.

**Mobile App**: Wavity's mobile-first infrastructure is claimed to enable users to access the platform on the go. It provides a single code base for web and mobile interfaces, allowing users to work from anywhere, anytime, on any device.

**Customizable Zero-Code Applications**: According to the vendor, Wavity allows users to easily develop robust applications without coding. It enables the launch of complex applications customized to specific business processes, eliminating the need for dedicated IT resources.

Basic

Downloadable licence

Medium

Small

Large

Free

Intercom is an AI-first customer service platform that enhances the customer experience and improves operational efficiency, built on a single AI system with three major components: AI Agent, AI Copilot and AI Analyst (coming soon) to deliver customer service.

The Early Stage program

Proactive Support Plus add-on

Expert

Advanced

Essential

Wavity

Software to manage the customer support function which involves responding to user's technical questions. Software prioritizes and routes tickets, tracks status, and provides ticket reporting metrics. Questions and answers can be delivered by telephone, e-mail, phone or, increasingly, social channels. Help desk software also makes it easier for the people running the help desk to quickly find answers to common questions.

Incident and problem management

Streamlining ticketing and service restoration processes

Organize and prioritize service tickets

Prioritize tickets to ensure most urgent are tackled first

Expert directory

Directory of IT and businesses services available to customers to help route tickets to appropriate subject matter experts

Subscription-based notifications

Users subscribe to notifications for ticket updates

ITSM collaboration and documentation

Issue resolution through collaboration mechanisms like discussion threads, social tools; agents can attach notes, files, etc. to tickets in order to maintain a record of all interactions related to the case.

Ticket creation and submission

Users and agents can easily enter new support requests.

Ticket response

Agents can easily follow up with customers.

Automated responses

Common requests can automatically trigger a standard response.

Attachments/Screencasts

Agents can send attachments and/or set up screencasts to assist with support issues.

SLA management

Service level agreement management allows agents to view and adhere to the terms of a customer's support package.

Self Help Community

Features that allow customers to self-service for support issues.

Forums

Allows customers to engage in discussion threads about support issues with other customers and/or agents.

External knowledge base

Customers can self-service by searching through help articles.

Internal knowledge base

Internal knowledge base helps agents answer customers' support questions.

Q and A

Q&A allows customers to ask the support team questions online; conversations are posted publicly for the benefit of other customers.

Surveys/polls

Surveys/polls allow customers to submit ideas and leave feedback about the product or quality of support.

Multi-Channel Help

Features related to providing customer service and support via different communication channels. Communications are organized by ticket/customer/channel for the convenience of agents.

Customer portal

Customer portal allows customers to submit tickets themselves and/or access self help resources.

Live help chat

Live chat allows customers to get help via instant messaging within a software product or on a company website.

Phone support

Customers can get support from agents over the phone.

Includes an interactive voice response system for routing callers to the correct agent or information.

Call scripting

Provides a script or system for guiding agents through callers' support issues.

Social integration

Agents can communicate with customers via social networks like Facebook and Twitter; may also include brand activity monitoring/reporting capabilities.

Email support

Integrates with email so that agents can send and receive information related to support tickets via email; email communications are attached to support tickets.

Help Desk CRM integration

Integrates with CRM so that tickets and support communications are coordinated with customers' records.

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Wavity

Overview

What is Wavity?