Name: WebDesk ERP
Author: ICT Information Systems

Digital Adoption

Help Desk

Web and Video Conferencing

Customer Support

Bug  Tracking

Software Repositories

Development

Online Proctoring Software

Education

Audit

Business Intelligence (BI)

Collaboration

Enterprise Generative AI

Visual Collaboration

Enterprise

Accounting

Revenue Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Recruitment Automation

Succession Planning

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

3D Printers

AIOps

C/C++ Integrated Development Environments

Cloud Storage

Cybersecurity Consulting

Data Center Infrastructure Management

Data Quality

Data Virtualization

Desktop Management

Distributed Denial of Service (DDoS) Protection

Fraud Detection

Hadoop-Related

Hosted Virtual Desktop

Integration Platform as a Service (iPaaS)

MLOps

Managed Public Cloud Infrastructure

Mobile Data Security

Monolithic Frame-based Disk Arrays

Network Performance Monitoring

Process Mining

Relational Databases

Security Awareness Training

Web Access Management

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Appointment Scheduling

Consumer Ratings & Reviews

Content Management

Email Marketing

Event Registration

Landing Page

Marketing Automation

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

AI Meeting Assistants

Project Management

Professional Services

Customer Relationship Management (CRM)

Lead Generation Services

Sales

Antivirus

User and Entity Behavior Analytics (UEBA)

Security

Construction Accounting

Hotel Management

Library Management

Mental Health

Multiple Listing Service (MLS)

Pharmacy

Scholarship Management

Telemedicine

Utilities

Vertical-Specific

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WebDesk ERP is a cloud-based ERP solution offered by ICT Information System LLC. According to the vendor, it is designed to help small to medium and medium to large-sized companies efficiently manage their operations. The software offers modules for various aspects of business management, such as accounting, sales, inventory, and human resources. It caters to professions and industries including manufacturing, retail, distribution, logistics, and construction.

## Key Features

**Cloud-Based ERP Solution**: According to the vendor, WebDesk ERP is a cloud-based solution that allows users to access their business data and perform tasks from anywhere with an internet connection. It is claimed to provide secure data storage and backup, while enabling real-time collaboration and information sharing.

**Comprehensive Modules**: According to the vendor, WebDesk ERP offers a wide range of modules to cover various aspects of business management. Each module is designed to streamline processes and provide a comprehensive solution for specific functions such as accounting, sales, inventory, and human resources.

**Customizable and Tailored**: The vendor claims that WebDesk ERP can be easily customized and tailored to match the specific requirements of each business. Users can configure the software to align with their processes, workflows, and terminology. Customization options include adding or removing fields, creating custom reports, and setting up user roles and permissions.

**Real-Time Reporting and Analytics**: According to the vendor, WebDesk ERP provides real-time reporting and analytics capabilities. Users can generate reports and analyze business data to track key performance indicators and monitor business performance.

**Integration with Other Systems**: The vendor claims that WebDesk ERP seamlessly integrates with other systems and applications such as CRM software, e-commerce platforms, and payment gateways. This integration eliminates manual data entry and ensures data consistency across different systems, enabling businesses to streamline their processes and improve efficiency.

**User-Friendly Interface**: According to the vendor, WebDesk ERP features a user-friendly interface that is designed to be intuitive and easy to navigate. Clear menus, icons, and workflows are provided to reduce the learning curve and increase productivity.

**Scalable and Flexible**: The vendor states that WebDesk ERP is a scalable and flexible solution that can accommodate the changing needs of businesses. It is claimed to handle a growing volume of data and users without compromising performance, making it suitable for businesses expanding their operations or adding new functionalities.

**Secure Data Management**: According to the vendor, WebDesk ERP ensures the security of business data through robust data management practices. Features such as data encryption, user access controls, and regular data backups are included to comply with industry standards and regulations.

**Efficient Workflow Automation**: The vendor claims that WebDesk ERP automates repetitive and manual tasks, streamlining business workflows. This automation is said to reduce errors, improve efficiency, and save time and resources. Users can set up automated workflows for processes such as approvals, notifications, and document management.

**Multilingual and Multicurrency Support**: According to the vendor, WebDesk ERP supports multiple languages and currencies, making it suitable for businesses operating in diverse regions. Users can work with the software in their preferred language and handle transactions in different currencies, enabling global expansion.

Norada Solve360

Copper is a customer relationship management (CRM) built as an integration into Google Apps.

Basic - Paid Annually

Professional - Paid Annually

Business - Paid Annually

Starter - Paid Annually

Copper

WebDesk ERP

Customer Relationship Management applications are used to manage a company’s interactions with customers, clients, and sales prospects. 

It involves using technology to organize, automate, and synchronize sales, marketing, customer service, and technical support.

ICT Information Systems

Sales Force Automation

This is the technique of using software to automate certain sales-related tasks.

Customer data management / contact management

The software acts as a single source for all customer data and enables users to access that data efficiently.

Workflow management

The software helps automate parts of the sales process, such as sending emails, updating contact records, and following approval processes.

Territory management

Users can defines salesperson territories based on customer or market characteristics.

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Users can perform tasks within their inbox, such as logging emails, creating contacts, and creating events.

Contract management

Users can manage contracts, with features such as digital signatures, automated alerts, invoicing, and automated workflow for contract review and approvals.

Quote & order management

Users can create, process and fulfill price quotations and sales transactions.

Interaction tracking

Users can log and track all customer interactions through any channel, including social, email, phone and in-person.

Channel / partner relationship management

The software allows for sales, territory, lead, order and account management for partners or OEM relationships.

Customer Service & Support

This component of CRM software automates help desk, call center and field service management.

Case management

This includes incident/ticket creation, routing, escalation, and resolution.

Call center management

This includes features such as call routing, recording and monitoring; call list management; autodialing; and scripting.

Help desk management

This includes trouble ticketing, knowledge base, self-service, and service level agreement (SLA) management.

This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.

Lead management

This includes lead generation, scoring, qualification, routing, and nurturing.

Email marketing

This involves the ability to send mass email to groups of people based on particular qualifications.

CRM Project Management

This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.

Task management

This includes the ability to plan, track, collaborate and report on tasks.

Billing and invoicing management

This includes automated invoice creation and billing.

Reporting

Software provides a broad range of standard and the ability to build custom reports.

CRM Reporting & Analytics

Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.

Forecasting

The software helps users accurately forecast sales based on volume and conversion metrics.

Pipeline visualization

Users can visualize the entire sales pipeline to identify trends, determine the effectiveness of the sales funnel, and optimize.

Customizable reports

Users can create reports and dashboards unique to their needs.

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

Custom fields

Users can create custom fields to store additional information on standard and custom objects.

Custom objects

Users can create custom record types that allow them to store information unique to their organization, and link them to standard and other custom objects.

Scripting environment

Technical users can write, run, and test scripts that automate common tasks or business rules via a standard or vendor custom programming language.

API for custom integration

An API (application programming interface) provides a standard programming interface for connecting third-party systems to the software for data creation, access, updating and/or deletion.

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

Role-based user permissions

Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.

Single sign-on capability

The software system supports a centralized authentication mechanism allowing the user to access multiple systems with a single, centrally managed password.

Social CRM

This component of CRM software helps companies leverage social media in engaging with customers.

Social data

The software can integrate data and conversation histories from customers’ social profiles. This may also involve enhanced listening features such as sentiment tracking.

Social engagement

The software can facilitate and track engagement with customers via social channels.

Integrations with 3rd-party Software

This involves the CRM software’s ability to integrate with other systems, whether external or homegrown.

Marketing automation

The software can integrate with marketing automation software such as Eloqua, Marketo or Pardot.

Compensation management

The software can integrate with compensation management software or sales commission software such as Xactly Incent or IBM’s Varicent.

Platform

Mobile access

Users can access the CRM system via mobile or tablet device, and potentially leverage the unique capabilities of mobile devices, such as GPS and voice.

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WebDesk ERP

Overview

What is WebDesk ERP?