Name: WeBee
Author: WeBee

Call Center Workforce Optimization

Help Desk

Web and Video Conferencing

Customer Support

Chatbot

Flowchart

Development

Career Center

Education

Business Intelligence (BI)

Collaboration

Enterprise Search

Streaming Analytics

Enterprise

Accounting

Accounting and Tax Services

Budgeting and Forecasting

Crypto Accounting

Tax Compliance

Finance and Accounting

Applicant Tracking

Benefits Administration

Corporate Learning Management

Freelance Management

HR Management

Payroll

Recruitment Marketing

Talent Intelligence

Talent Management

Video Interview

Workforce Analytics

Workforce Management

eLearning Content

Human Resources

Application Virtualization

Blade Servers

Cloud Storage

Disaster Recovery

Fraud Detection

IT Professional Services

Identity Verification

Integration Platform as a Service (iPaaS)

Machine Learning

Network Performance Monitoring

Office Migration and Repair

Packet Analyzer

Penetration Testing

Single Sign-On

Vector Databases

Virtual Data Room

Virtual Private Cloud (VPC)

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Call Tracking

Click Fraud

Content Management

Customer Success

Digital Content Creation

Email Marketing

Enterprise Marketing Management

Marketing Automation

Referral Marketing

Social Media Management

Survey & Forms Building

URL Shorteners

Video Editing

Web Analytics

Marketing

Project Management

Professional Services

Construction CRM

Customer Relationship Management (CRM)

Revenue Operations

Sales

Interior Design

Inventory Management

Moving Software

PCB Design

Population Health Management

Public Transportation

Retail Execution

Retail Management

Vertical-Specific

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WeBee Suite is a digital guest-facing platform designed to enhance the guest experience, streamline hotel operations, and potentially increase revenue for hotels. According to the vendor, this solution is suitable for hotels of all sizes, from boutique hotels to large chains. It is intended for use by hoteliers, hospitality industry professionals, hotel management teams, guest experience professionals, and revenue managers.

## Key Features

**Mobile App for iOS & Android**: WeBee Suite provides a fully customizable mobile app for hotels, offering contact-free service options for guests. According to the vendor, it allows guests to access hotel amenities and services, potentially enhancing guest engagement and satisfaction.

**Seamless Communication**: With WeBee Suite, guests can communicate with hotel staff through messaging. The platform supports bi-directional language translations in 110 languages, potentially breaking down language barriers and personalizing the guest experience.

**Promotion of Hotel Services**: WeBee Suite showcases all hotel services and amenities, potentially increasing visibility and engagement with hotel offerings. According to the vendor, it aims to promote services to guests, potentially generating better revenue and enhancing guest experience and satisfaction.

**Full Guest Journey Management**: Covering all stages of the guest journey, from pre-arrival to post-stay, WeBee Suite enables future bookings and pre-stay experiences. It facilitates mobile check-in and keyless entry options, offers personalized offers, room service requests, and fast check-out, according to the vendor.

**Post-Stay Engagement**: WeBee Suite sends mid-stay and post-stay surveys to guests, potentially tracking their feedback and satisfaction levels. According to the vendor, this provides opportunities to address guest concerns and improve services, ultimately aiming to boost the hotel's online reputation and review scores.

**Efficient Operations**: WeBee Suite aims to streamline hotel operations and service request flow, potentially automating tasks and reducing labor costs. According to the vendor, it aims to improve staff productivity and service speed, while providing detailed reporting and analytics for better decision-making.

**Smart Reporting**: WeBee Suite offers detailed reports on staff productivity and performance, potentially providing labor output metrics and guest amenity request features. According to the vendor, it enables data-driven decisions for operational improvements and aims to help optimize and reduce fulfillment time for guest requests.

WeBee has become an invaluable tool for hotels, offering a fast and professional implementation process with a supportive team. With its native app, hotels can directly engage with guests and enhance guest satisfaction. The initial setup process and ongoing support provided by WeBee have been highly praised, making it a helpful solution for hotels looking to elevate their establishments and attract more return guests. Users have found the software beneficial in addressing hotel operation questions, guest recognition, and problem resolution, ultimately leading to increased revenue and higher guest satisfaction. Furthermore, WeBee has played a crucial role in helping hotels comply with Covid safety guidelines. The application's user-friendly interface allows for 24/7 contact with guests, showcasing promotions and discounted offers. Users have also appreciated the ability to analyze user statistics within the app, providing valuable insights. While there is room for improvement in certain areas and users suggest more focus on commercial aspects and solutions for adaptation problems with other hotel systems, WeBee has been recommended to others based on positive experiences with the product. Overall, WeBee has contributed to increased customer satisfaction and improved guest experiences through its various use cases.

NICE CXone Mpower is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as automatic call distribution (ACD), interactive voice response (IVR), omnichannel routing, workforce optimization, feedback management, and interaction analytics.

CXone Mpower Digital Agent

CXone Mpower Voice Agent

CXone Mpower Omnichannel Agent

CXone Mpower Essential Suite

Cxone Mpower Core Suite

CXone Mpower Complete Suite

CXone Mpower Ultimate Suite

NICE CXone Mpower

Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

Genesys Cloud CX 1 - Voice

Genesys Cloud CX 2 - Digital

Genesys Cloud CX 2 - Digital + Voice

Genesys Cloud CX 3 - Digital + WEM

Genesys Cloud CX 3 Digital + WEM + Voice

Genesys Cloud CX

WeBee

Customer Experience Management (CX, or CXM, or alternately CEM) is an approach to guiding the customer experience with an emphasis on personalization, customer journey, feedback, knowledge, and self-teaching. CXM platforms present a centralized place to oversee and manage the customer experience through integrations with a web content management system, a CRM, and other sources of data to improve customer engagement and enhance the online user experience.

Customer Experience Management

Customer experience management

Features that allow businesses to track customer sentiment and feedback, analyze and optimize the customer journey, and personalize content and website experiences for users.

Multi-channel customer feedback collection

The ability to collect qualitative and quantitative feedback from customers across a range of inputs. These could include in-app polls and surveys, email surveys, comments made on social platforms, SMS / messaging comments, NPS score, customer contributed videos, and focus group interviews.

Product usage analytics

The ability to see how, where, and when users are using your platform (e.g. how long users spend on a page, which actions they take, etc.)

Customer experience profiles

Profiles that correspond to individual customers or accounts and display a record of interactions your brand has had with that customer.

Customer experience dashboard

A dashboard that shows an aggregated view of things like customer sentiment, churn risk, qualitative and quantitative feedback, etc.

Customer journey mapping

The ability to map out the journey your customers take by persona.

Churn risk scoring

A score or metric that predicts how likely a given customer or account is to churn. This may be more relevant for B2B companies.

AI-powered recommendations

Customer experience optimization recommendations that are driven by AI-recommendations.

Website A/B testing

The ability to A/B test your website and optimize parts of the customer experience with your product.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

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What is WeBee?