TrustRadius Insights
Reliability: Users have consistently praised WeCounsel's reliability in sessions. They have mentioned that the platform is stable and …
Overview
What is WeCounsel?
WeCounsel is a cloud-based software that provides mental health providers, clients, and healthcare organizations with an online video conferencing solution and client management engagement tools. It serves as a one-stop office for mental health professionals by offering access to features such as client...
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What is WeCounsel?
WeCounsel, headquartered in Chattanooga, aims to solve the behavioral access challenge by virtually bridging behavioral providers to the patients of health organizations that serve as the primary point for care. The Wecounsel platform is a HIPAA compliant telehealth solution that connects mental…
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Product Details
- About
- Tech Details
What is WeCounsel?
WeCounsel is a cloud-based software that provides mental health providers, clients, and healthcare organizations with an online video conferencing solution and client management engagement tools. It serves as a one-stop office for mental health professionals by offering access to features such as client management, messaging, scheduling, document management, video conferencing and even an e-commerce solution.
One of its significant selling points is the HIPAA compliance it offers; this makes WeCounsel unique among telemedicine solutions since it ensures private practices and enterprises can deliver their services securely without violating regulatory obligations. With a user-friendly interface that allows users to manage documents efficiently by storing them on the WeCounsel cloud platform easily, they can build comprehensive client files with quick and central access to patient details.
WeCounsel aims to provide simple and scalable telemedicine solutions catering to psychologists, psychiatrists, LPCs LMFTs LCSWs addiction counselors nutritionists behavioral service providers among others. With 256-bit AES data encryption related protocols in place which ensure all patients' data are secure following privacy laws within the US.
WeCounsel Video
WeCounsel Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Pros
- Cons
Reliability: Users have consistently praised WeCounsel's reliability in sessions. They have mentioned that the platform is stable and provides a smooth experience for both therapists and clients.
HIPAA Compliance: Several reviewers have highlighted WeCounsel's HIPAA compliance, which ensures privacy protection for their clients' data. The users appreciated the portal protection and peace of mind with regards to the confidentiality of client information.
All-in-one tool: Many users found WeCounsel to be an all-in-one solution that makes it easy to manage scheduling, billing, messaging, document functions while ensuring HIPAA compliance. They appreciate having a comprehensive system at an affordable price with excellent technical support provided by WeCounsel.
Limited Customer Support: Some users have experienced long delays in getting responses from WeCounsel's customer support. This has led to frustration and difficulty in resolving issues, which has negatively impacted their overall experience with the platform.
Lack of Transparency: Several reviewers have noted that there is a lack of transparency from WeCounsel regarding its limitations. This can make it difficult for users to understand what the platform can and cannot do, leading to confusion and frustration.
Connectivity Issues: Many users have reported repeated problems with connectivity and client access to scheduling, particularly for smaller practices. While larger businesses seem to be prioritized by WeCounsel, smaller practices struggle to get the support they need, which impacts their ability to provide quality care.