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Users of this software have found it incredibly convenient for remote faxing, eliminating the need to walk up to a physical fax machine. …
Overview
What is WestFax?
WestFax, headquartered in Greenwood Village, Colorado, offers cloud based HIPAA compliant fax. Its APIs enable users to send, receive and track faxes, or send faxes from within applications without the expense of complicated custom hardware and software solutions.
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What is WestFax?
WestFax, headquartered in Greenwood Village, Colorado, offers cloud based HIPAA compliant fax. Its APIs enable users to send, receive and track faxes, or send faxes from within applications without the expense of complicated custom hardware and software solutions.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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What is HelloFax?
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Product Details
- About
- Tech Details
What is WestFax?
WestFax offers cloud based HIPAA compliant fax. Its APIs enable users to send, receive and track faxes, or send faxes from within applications without the expense of complicated custom hardware and software solutions.
WestFax provides security to meet the needs of healthcare, government and financial organizations. WestFax is PCI and HIPAA compliant.WestFax software and TDM network manages the delivery process to give faxes the best chance of successful delivery and if something happens that keeps fax from being delivered, the user is informed.
WestFax is based in Greenwood Village, CO and has been operating for 20 years.
Specialties: Fax Broadcast, Fax API (SOAP, REST, XML), Web Fax, Fax Forward and Broadcast Voice, SaaS, Cloud Services, Internet Fax, TDM, VOIP, HIPAA and Security. EHR, EMR, Medical Software, Pharmacy fill solutions, Pharmacy refill, Pharmacy Software Integration.
Additional Features:
OCR
OCR capabilities allow users to extract high volumes of unstructured data from fax documents, whether processing billing claims, medicare forms or legal agreements.
OCR features
WestFax Comprehend
WestFax Comprehend automates fax document workflows to user specifications. Getting data into an EHR or process is time consuming. Through intelligent extraction and classifications WestFax can handle any format and type of document to get the data needed. The goal of full data interoperability.
Additional Features:
OCR
OCR capabilities allow users to extract high volumes of unstructured data from fax documents, whether processing billing claims, medicare forms or legal agreements.
OCR features
- OCR to Direct Message Protocol
- HIPAA Compliant OCR Engine
- Works on all inbound faxes
- Custom OCR level to fit specific needs
- Supports most barcode/QR formats natively
- Output options include txt, xml, json or API methods
- Simple pricing model
WestFax Comprehend
WestFax Comprehend automates fax document workflows to user specifications. Getting data into an EHR or process is time consuming. Through intelligent extraction and classifications WestFax can handle any format and type of document to get the data needed. The goal of full data interoperability.
WestFax Videos
How to use the WestFax Fax Portal
Email to Fax Quick Walkthrough
WestFax - Admin Tool
WestFax Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Users of this software have found it incredibly convenient for remote faxing, eliminating the need to walk up to a physical fax machine. With the ability to send faxes directly from a computer or via the web portal, users can save time and keep a record of all their sent faxes. One key benefit is the software's focus on security, allowing users to send secure documents without relying on email, ensuring privacy and security. This aspect is particularly appreciated by those in industries that require HIPAA compliance, as the software is fast, convenient, and secure, making it suitable for HIPAA faxing and secure medical transactions. Converting from a physical fax machine to this cloud-based solution has proven to increase efficiency and enable faster communication. Users have also found the interface of the software to be user-friendly and easy to navigate, enhancing their overall experience. Additionally, clients who require compliance features are satisfied with the software's offering of confirmation page archive and retrieval. The responsive and flexible customer support has also garnered positive feedback, with users expressing satisfaction in how accommodating functionality requests are handled. Overall, users highly recommend this service for its superior faxing capabilities, competitive pricing, and reliability for daily HIPAA compliant faxing needs. Even users who do not require HIPAA compliance appreciate the software's strong focus on security. Additionally, the software offers an Inbound/Outbound Fax API that seamlessly integrates into workflows without requiring constant attention. Lastly, users have reported that using this software has allowed them to eliminate the need for a LAN fax server, further streamlining their operations.
In summary:
- Remote faxing eliminates the need for physical machines
- Secure document sending ensures privacy and security
- Convenient digital records of sent faxes
- Suitable for HIPAA faxing and secure medical transactions
- Increased efficiency and faster communication compared to physical machines
- User-friendly interface enhances usability
- Compliance features such as confirmation page archive and retrieval available
- Responsive and flexible customer support
- Reliable for daily HIPAA compliant faxing needs
- Highly recommended for superior capabilities and competitive pricing
- Seamless integration with workflows through the Inbound/Outbound Fax API
- Eliminates the need for a LAN fax server
User-Friendly Interface: Many reviewers have praised the software for its user-friendly interface, making it straightforward and easy to use. Some users felt that the simplicity of daily use and minimal barriers to entry were particularly positive aspects of the software.
Multiple Sending Options: The availability of multiple methods for sending faxes, such as a print-to-fax driver, desktop application, and online portal, was highly appreciated by many users. This flexibility allowed them to choose the most convenient method based on their specific needs.
Excellent Customer Service: Several reviewers have highlighted the excellent communication and customer service provided by WestFax. They specifically mentioned the helpfulness of the support team in resolving any issues that arose.
Admin Unfriendly Settings: Some users have found that most settings in the software require contacting support, making it difficult to customize and configure without assistance. They feel that the software is not very admin-friendly and would prefer more user-friendly options for adjusting settings.
Limited Customization Options: Several reviewers have mentioned that the software lacks options for customizing the fax cover sheet and other elements, limiting their ability to personalize the software according to their preferences. This has led them to believe that the software is not fully developed for customization and could benefit from more extensive customization features.
Need for Better App Integration: A common concern among users is the lack of integration with other apps, particularly SSO SAML. Some users have suggested that improved integration would enhance their overall experience with the software by allowing seamless connectivity between different applications and streamlining their workflow.