Weston Care & Managed Services
What is Weston Care & Managed Services?
Westcon Care offers comprehensive assistance for product functionality issues, ensuring smooth resolution for the client's end customers. Weston acts as the intermediary or first line of defence when problems arise, providing efficient Level 1 and 2 incident management, with Level 3 follow-up from their experts if needed.
As an add-on to Westcon Care, Westcon Assist services deliver remote assistance, providing a dedicated reactive resource for technical advice, assessments, configurations, troubleshooting, and execution of tasks and small projects. Assist also creates the flexibility to address requirements that fall outside vendor support contracts or basic Westcon Care services.
And Westcon Managed Services provide all the benefits from Care and Assist, while adding proactive 24/7 end-to-end device monitoring,
administration, and management by Westcon engineers. They’ll make expert decisions on threats, updates, maintenance, or change requests. Plus, a dedicated Partner Service Delivery Manager will work closely with the client's customer to ensure continuous improvement and to meet their objectives.
Categories & Use Cases
FAQs
What is Weston Care & Managed Services?
Westcon Care offers comprehensive assistance for product functionality issues, ensuring smooth resolution for the client's end customers.