Whale Cloud ZSmart Digital CRM

The ZSmart Digital CRM by Whale Cloud headquartered in Nanjing, China is a platform where digital channels meet digital services. It is a holistic solution with omni-channel capability for sales & marketing and service designed to create behavioral and cognitive experiences along the customer journey. Available through cloud computing, and boasting in-built AI and Open APIs, Digital CRM aims to provide proactive yet consistent customer experience across legacy and digital channels. Additionally its product catalog expands business boundaries and accelerates integration of legacy telco services with 5G, IoT, cloud and vertical services to consumers and businesses.