Wismatix QMS

Wismatix QMS is a cloud-based Quality Management System (QMS) designed specifically for the high-tech industry. According to the vendor, this solution is suitable for companies of all sizes, from small startups to large enterprises. It caters to professionals and industries such as Quality Managers, Compliance Managers, Operations Managers, Production Managers, Supply Chain Managers, Environmental Management Professionals, IT Security Management Professionals, Medical Device Professionals, and Food Safety Professionals.

Key Features

Performance and security: According to the vendor, Wismatix QMS is designed to be fast, reliable, easy to use, and secure. It is accessible on any device through a preferred web browser and hosted on dedicated servers in strategic locations for enhanced security.

My Menu: Wismatix QMS provides a centralized platform for accessing and managing various types of cases and documents. According to the vendor, it offers a comprehensive overview of relevant information, including employee profiles, RMA cases, customer complaints, vendor errors, and internal defects. It also facilitates easy organization and access to documents.

Quality costs: Wismatix QMS allows users to track and analyze the costs associated with poor quality. According to the vendor, it enables the recording of extra costs related to CAPA issues and provides insights into spending on supplier defects and customer complaint cases. This can help identify areas for improvement and cost reduction.

RMA Records: Wismatix QMS offers effective management of Return Merchandise Authorizations (RMAs). According to the vendor, it provides full control over return cases, return times, and subcontractor forwarding. Users can create RMA cases with automatic assignment of RMA numbers, generate and export/email RMA reports to customers, and analyze supplier and customer return times.

Customer Complaints: Wismatix QMS aims to minimize customer complaints through efficient management. According to the vendor, it allows for easy creation of customer complaints with automatic assignment of complaint numbers. Users can view and manage open and closed customer complaints, and detailed case cards provide information on complaint type, problem description, solution, root cause examination, and preventive actions. The system also enables the generation and export/emailing of complaint reports to customers.

Performance Dashboard: Wismatix QMS provides a performance dashboard for real-time tracking of the effectiveness of the quality management system. According to the vendor, it offers an overview of key figures related to customer complaints, RMA cases, supplier complaints, improvement proposals, safety issues, and internal defects. This real-time data can help identify trends and areas for improvement.

Supplier Complaints: Wismatix QMS simplifies the registration and management of supplier complaints. According to the vendor, users can easily register supplier complaints from various devices and track them with assigned case numbers. The system allows for the export/emailing of complaint reports to suppliers, analysis of supplier complaints using drill-down charts, and tracking of processing time.

Other Defects and Deviations: Wismatix QMS facilitates the registration and management of internal defects and deviations. According to the vendor, users can easily register them from different devices, view lists of open and closed cases, and analyze them using drill-down charts. The system also allows for the assignment of responsible case managers, tracking of processing time, and export of Excel defect/deviation reports.

Safety Issues: Wismatix QMS provides a platform for registering and tracking safety issues. According to the vendor, users can easily register safety issues from various devices, view lists of open and closed cases, and access detailed case cards with information on location, department, problem description, solution, root-cause study, risk analysis, and improvement proposals. The system also allows for the export of reports, assignment of responsible case managers, and tracking of processing time.

Improvements: Wismatix QMS simplifies the registration and management of improvement suggestions. According to the vendor, users can easily register them from different devices, view lists of open and closed cases, and analyze them using drill-down charts. The system allows for the assignment of responsible employees, tracking of action time and overall implementation time, and provides a case card with information on the reason for improvement, problem description, solution proposal, and associated documentation.