Wowdesk

Helpful Customer Service: Many users have found the customer service of Wowdesk to be extremely helpful, praising their quick response time and willingness to spend time explaining the software's features and benefits.

Multi-Channel Communication: Several reviewers have appreciated Wowdesk's ability to accept and monitor multiple email addresses, as well as its support for other channels like chat, Facebook, and Twitter. This flexibility allows users to explore different communication options and consolidate all customer interactions into one place.

Efficient Case Management: Users have praised Wowdesk for its flexible workflow definition and auto-routing capabilities, which enable efficient and customized case management based on specific rules. The software's ability to listen to several support email accounts, create tickets, assign them to users, and automate repetitive tasks has been highly valued by many customers.