Name: Xelion
Author: Xelion

Help Desk

Web and Video Conferencing

Customer Support

AI Code Generation

Accessibility Testing

Development

Classroom Management

Virtual Classroom

Education

Business Intelligence (BI)

Collaboration

Data Extraction

Emissions Management

Integrated Workplace Management (IWMS)

Intellectual Property (IP) Management

Risk Management

Enterprise

Accounting

Digital Banking

Nonprofit Accounting

Treasury Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

3D Printing

Authorization

Cloud Storage

Configuration Management

Data Collaboration

Fraud Detection

Game Engine

IP Address Management (IPAM)

Integration Platform as a Service (iPaaS)

IoT Security

LAN Switches

License Management

Network Performance Monitoring

Network Security

Open-Source Database

Operating Systems

SOA Governance

Service Desk Outsourcing

Single Sign-On

Vendor Risk Management

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Appointment Scheduling

Audience Intelligence

Content Experience

Content Management

Customer Journey Mapping

Email Marketing

Influencer Marketing

Market Research

Marketing Automation

Social Media Management

Survey & Forms Building

Text to Speech

Video

Video Marketing

Web Analytics

Marketing

Meeting Room Booking

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Performance Management

Social Commerce

Sales

Virtualization Security

Security

Agriculture

Banking

Donor Management

Equipment Rental

Rental Property Management

Vertical-Specific

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Xelion is a cloud telephony platform that, according to the vendor, aims to enhance communication and organization within businesses. It offers a suite of communication tools, including a softphone, mobile app, global address book, and integration with popular services like WhatsApp and Microsoft 365. Xelion is specifically tailored for Small and Medium-sized Enterprises (SMEs) in industries such as IT services, telecom services, business services, retail, and hospitality.

## Key Features

**Softphone**: According to the vendor, Xelion offers a softphone feature that enables users to make and receive calls using their computer or mobile device, ensuring communication regardless of location.

**Single User License**: Xelion operates on a unique "user license" model, providing all features as standard for each user without hidden charges, simplifying pricing for partners and customers, as claimed by the vendor.

**Handsets**: Xelion supports a wide range of handsets from leading brands, allowing users to choose the hardware that best suits their needs and preferences, according to the vendor.

**Mobile App**: The vendor states that Xelion provides a mobile app that grants users access to all their business communications, including calls, chats, and address book management, ensuring continuous control over business communications on the go.

**Global Address Book**: Xelion offers a global address book accessible across all devices and apps, facilitating contact with customers, suppliers, and colleagues for streamlined communication and improved efficiency, as claimed by the vendor.

**WhatsApp Integration**: According to the vendor, Xelion allows businesses to add a WhatsApp button to their website, enabling customers to contact the business through this popular instant messaging service, expanding communication options and convenience.

**Microsoft 365 Integration**: Xelion integrates with Microsoft 365, allowing users to sync their calendars and contacts with the platform, streamlining workflow and consolidating important information in one place, as claimed by the vendor.

**Wallboards**: Xelion provides real-time wall boards that display team statistics for departments and individuals, enabling performance monitoring and resource optimization, according to the vendor.

**Instant Messaging**: According to the vendor, Xelion offers one-to-one and group instant messaging capabilities, facilitating communication, document sharing, and collaboration within the secure Xelion service across devices.

**Call Queuing**: Xelion includes call queuing functionality, ensuring effective handling of high call volumes by placing customers in a queue and answering them in the order they called, enhancing the customer experience, as claimed by the vendor.

Lingo is a telephony and VoIP software solution from Lingo.

Small Team

Standard

Plus

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Vonage Business Cloud is a communication solution aimed at small-midsize companies. It integrates with third party applications, and includes IP-PBX capabilities, video conferencing, and collaboration tools. Pricing starts at $19.99 per month and increases with the amount of phone lines needed.

Mobile

Premium

Advanced

Vonage Business Communications

Xelion

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Voice over Internet Protocol is a category of hardware and software that enables people to use the Internet as the transmission medium for telephone calls.

VoIP

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

Hosted PBX

Hosted telephony infrastructure obviated the need for local PBX hardware

Multi-level Interactive Voice Response (IVR)

IVR is a phone menu allowing callers to interact with the system through voice and keypad

User templates

Create and apply batch configurations to multiple users at once

Call reports

Historical call analysis and trending metrics

Directory of employee names

Voice directory of all employees for self-service dialing

Call Management

Answering rules

Ability to enter rules to route calls to main number or other extensions in case of absence

Call recording

Automatic recording of inbound and outbound calls

Call park

Ability to hold calls in virtual location and subsequently access from any phone in system

Call screening

Ability to block numbers or send calls directly to voicemail

Message alerts

Receive SMS and email message notifications for voice and fax messages

VoIP system collaboration

Team collaboration via cloud phone system

Video conferencing

Audio conferencing

Audio conferencing credentials for all on the system.

Video screen sharing

Users are able to share their screens with other meeting participants on video conference calls.

Instant messaging

Users are able to communicate via chat, either one-on-one or in a group message, through an instant messaging or chat tool.

Mobile apps

Mobile app for iOS

Mobile app for Android

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Xelion

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What is Xelion?