Name: Xenioo
Author: Matelab

Customer Success Management Training

Help Desk

Web and Video Conferencing

Customer Support

Continuous Integration

Development

Academic Advising

Education

Business Intelligence (BI)

Collaboration

Enhanced 911 (E911)

Enterprise

Accounting

Crypto Asset Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Course Authoring

Employee Onboarding

Employee Performance Management

HR Management

Payroll

Recruitment Automation

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Access Gateways

Change and Configuration Management

Cloud Storage

Converged Infrastructure

Cybersecurity Consulting

Fraud Detection

Hyper-Converged Infrastructure

IT Asset Disposal

In-Memory Databases

Integration Platform as a Service (iPaaS)

Network Monitoring

Network Performance Monitoring

Release Management

Software Composition Analysis (SCA)

Solid State Drives

Threat Intelligence

Value-Added Resellers (VARs)

Virtualization Management

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Audience Engagement

Content Management

Content Marketing

Creative Collaboration

Creative Management

Customer Reference Management

Email Marketing

Heatmap and Session Recording

Marketing Automation

Marketing Resource Management

Mobile Marketing

Retail Media Advertising

SMS Marketing

Social Media Management

Survey & Forms Building

Video Streaming

Web Analytics

Marketing

Field Service Management

Project Management

Professional Services

Customer Relationship Management (CRM)

Point of Sale

Sales

Cloud Infrastructure Entitlement Management

Security

Aviation

Commercial Drone

Equation Editors

Financial Services CRM

Home Health Care

Oil and Gas

Practice Management

Revenue Cycle Management (RCM)

Vertical-Specific

Find top rated software and services based on in-depth reviews from verified users. 400+ software categories including PaaS, NoSQL, BI, HR, and more.

Quartix

MLReef

StorySlab

Marsview

Marsview.ai Inc.

Joyfill

CUX.io

cux.io

MyDash

ReferenceEdge

Point of Reference

Verint Workforce Management for Back Office

Verint

Timesheet Portal

Anfold Software Timesheet Portal

### Chatbot Development
Users generally appreciate Xenioo for its user-friendly chatbot development platform, highlighting its ease of use and flexibility in building chatbots. While some users mention minor glitches and desired improvements in certain channels like Telegram, overall, Xenioo is commended for its intuitive chatbot design and the ability to deploy chatbots across multiple platforms simultaneously. The platform's affordability and continuous introduction of new features also contribute to its positive reputation among users.

### Channel Integration
Users consistently highlight Xenioo's channel integration as a standout feature, enabling them to deploy chatbots effortlessly across various platforms like WhatsApp, Google Assistant, and social media channels. While some users have encountered minor glitches and limitations, the overall sentiment leans towards the platform's ability to streamline chatbot deployment and management across multiple channels effectively. The flexibility and ease of use in building and deploying chatbots on diverse platforms have been key factors driving positive feedback regarding Xenioo's channel integration capabilities.

### Third-Party Integrations
While some users appreciate Xenioo's flexibility in integrating chatbots across various channels, others express a desire for more comprehensive documentation, particularly regarding intricate operations. The availability of native integrations and the ability to customize chatbots with or without coding are highlighted as beneficial features. However, the mixed feedback suggests that there is room for improvement in enhancing the user experience and efficiency when utilizing third-party integrations within Xenioo.

### AI and NLP Technologies
Opinions on Xenioo's AI and NLP capabilities vary among reviewers. While some users praise the platform for its advanced AI features, such as context integration and Dialogflow support, others have encountered challenges, such as limited language support and occasional bugs during testing. The consensus leans towards appreciation for Xenioo's ability to create complex dialogues without extensive technical knowledge, but there are mixed feelings about the platform's AI performance, particularly in non-English languages. Users appreciate the ease of defining intents and creating user journeys, but some express a desire for more robust AI assistance and support resources within the platform.

### Customer Support Tools
Some users appreciate Xenioo's customer support tools for their ability to enhance customer care and improve the buyer journey. However, others have expressed concerns about the lack of certain features such as a notification system and customizable reports. While the platform's customer support is praised for its responsiveness and problem-solving capabilities, there are also mentions of limitations like bugs and complexities in the initial setup. This mixed feedback suggests that the effectiveness of Xenioo's customer support tools may vary depending on individual user needs and experiences.

Flexibility: Many users have praised Xenioo for its immense flexibility, with nearly 50 features available to build customized chatbots. This allows users to create highly tailored chatbot experiences that meet their specific needs and requirements.

User-Friendly Interface: Users consistently highlight Xenioo's user-friendly interface as a major advantage. With its intuitive design and easy-to-use features, even beginners can quickly enter the world of chatbots without any programming background. The presence of tutorials and constant improvement of the app further enhance the user experience.

Multi-Channel Availability: Xenioo's availability across multiple channels is appreciated by users. This enables them to deploy their chatbots on various platforms with minimal adjustments, saving time and effort. Additionally, the integration with popular voice-based platforms like Amazon and Google Assistant expands the reach of chatbots created using Xenioo.

Users of Xenioo have found the software to be highly valuable in automating repeated queries, saving them time and effort. They have been able to develop and scale chatbots that enhance user experiences across various platforms, including web, mobile, social media, and WhatsApp. The platform's ease of use has been particularly appreciated by beginners, while more experienced users have found advanced features to meet their requirements.

Xenioo has proven to be a reliable solution for automation projects with various complexities. Customers have expressed satisfaction with the exceptional customer care provided by the Xenioo team, praising their prompt problem-solving abilities. The competitive pricing of the software has been welcomed by both big brands and SMEs, who value its functional chatbot capabilities without sacrificing quality.

While Xenioo has been praised for being comprehensive and complete compared to other tested options, some users have identified a desire for improvements regarding reliability and stability. Additionally, there is a request for additional features such as a JSON Parser for output delivery and the native implementation of WhatsApp without third-party providers. However, despite these suggestions for enhancement, Xenioo has consistently met the needs of its users and provided them with a great overall experience.

Bug issues: Some users have experienced multiple bugs, particularly while testing and setting up AI. 

Customer support experience: Several reviewers have had a negative experience with customer support, mentioning slow response times or unhelpful assistance.

Complex learning curve: Many users found the initial learning curve to be complex and slow, requiring concentration and extensive testing to understand how certain operations work.

Free

Growth

Professional

Custom

eAssistance Pro was a Live Chat Software for websites that provides unlimited live chat support to online customers. It allows organizations to get connected with their visitors, resolve their queries and offer them instant support.  The product has been discontinued.

eAssistance Pro (discontinued)

Provide Support Live Chat

Xenioo

Live Chat Software allows website operators to interact directly with visitors on their websites, typically through some combination of instant messaging / chat, video, and survey forms.

Live Chat

Matelab

Chat Automation

Allows businesses and website owners to interact with visitors in real time through a chat box or webchat (video, SMS, messaging, etc) that can be customized for user experience optimization.

Real-time messaging

Refers to the functionality and usability of real-time chat messaging with customers and prospects.

Chat notifications

Alerts and reminders for chat requests, missed messages, appointments, etc.

Prospecting

The ability to identify, qualify, and segment prospects, as well as filter leads.

Chat-based scheduling

Enables customers and prospects to book and schedule meetings.

Ticketing system

Ticket form creation and routing to designated service representatives based on chat interactions.

Third-party integrations

Integrations with third-party software for CRM, scheduling, marketing automation, telecommunications, SMS, messaging, etc.

Chat widgets

Pop-up chat boxes that enable customizable greetings, canned responses, and interactions between customers and live agents or chatbots.

Chat sentiment analysis

Allows the software to gauge the level of customer satisfaction in chatbot, live chat, or virtual assistant conversations.

Chat transfer

The ability to transfer live interactions to different departments or agents.

Chat Analytics and Reports

Analytics and reporting on web visitors' activities and interactions with customer service representatives.

Chat history and transcripts

Enables users to visualize past conversations and notes.

Chat reporting

Standard or customizable reports with user engagement metrics.

Chat and web analytics

Analytics that enable the tracking of user website visits and chat box interactions.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Home

Live Chat Software