Xtension Recorder

The Xtension Recorder is a call recording and management software designed to meet the needs of small to medium-sized businesses. According to the vendor, it provides phone recording, playback, and call management features for industries such as call centers, customer service, sales and marketing, financial services, and healthcare. The software offers a user-friendly interface and flexible storage options, allowing businesses to improve their call monitoring and quality assurance processes.

Key Features

Desktop Software: The Xtension Recorder offers phone recording, playback, and call management features for individual PC users or small groups. Users can record calls automatically or manually, with options to start, stop, pause, and resume recording. The software stores important call details such as date, time, duration, caller ID, and dialled digits.

Flexible Storage Options: Users have the flexibility to choose where to store their recordings. They can store recordings locally on their PC, centrally on the network, or on the vendor's secure web server, according to the vendor.

Call Commenting and Notation: The Xtension Recorder allows users to add comments, notes, and signify importance to recorded calls. This feature helps in categorizing and organizing calls based on specific criteria or customer interactions, making it easier to search and retrieve specific recordings, as claimed by the vendor.

Email, Export, and Conversion: Users can conveniently email, export, or convert recordings to WAV files, according to the vendor. This feature enables seamless sharing of recordings with team members or other stakeholders for review or analysis purposes.

PBX Compatibility: According to the vendor, the Xtension Recorder provides a PBX Compatibility Chart to ensure compatibility. Users can easily check if their PBX system is compatible with the software, allowing for a smooth integration and optimal performance.

Network Integration and Call Manager Compatibility: The Xtension Recorder allows users to install the desktop software on multiple computers within their network, each with individual desktop hardware units. This enables efficient call recording and management across the organization. Additionally, the software is compatible with supervisor packages such as Call Manager, Call Reporter Pro, or Web Services, providing enhanced monitoring and performance management capabilities, as claimed by the vendor.

Advanced Web Services: According to the vendor, the advanced web services feature allows users to supervise, monitor, and manage call recordings from any PC, tablet, or smartphone. This flexibility ensures that users can access and manage recordings even when they are away from their desktop.

Alert Notifications: The Xtension Recorder can deliver SMS or email alerts if customer service levels decline or if a recorder is disconnected or has a fault, according to the vendor. This feature helps businesses stay informed and take immediate action to address any issues that may impact call quality or system performance.

Auto Screen Pop Feature: An optional auto screen pop feature is available, allowing users to save or delete a recording based on specific criteria. According to the vendor, this feature enhances the efficiency of call management and reduces manual effort in organizing and categorizing recordings.