Name: Xtension Recorder
Price: 199 USD
Author: Intelligent Recording

Help Desk

Web and Video Conferencing

Customer Support

Version Control

Development

Alumni Management

Education

Business Intelligence (BI)

Collaboration

Contract Management

Enterprise Legal Management

Policy Management

Project Portfolio Management

Enterprise

Accounting

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

HR Service Delivery

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Storage

Converged Network Adapters (CNAs)

Data Catalog

Data Center Networking

Data Integration

Database Load Balancing

Density-Optimized Servers

Fraud Detection

Integration Platform as a Service (iPaaS)

Managed DNS

Managed File Transfer (MFT)

Managed Hosting

Mobile Application Performance Monitoring  (APM)

Mobile Device Management (MDM)

Network Diagnostics

Network Performance Monitoring

NoSQL Databases

Observability

Server Management

Time Series Databases

Unified Endpoint Management (UEM)

Information Technology

A/B Testing

Account-Based Marketing (ABM)

Ad Serving & Retargeting

All-in-One Marketing

Audio Editing

Content Management

Contest Management

Customer Journey Analytics

Digital Asset Management

Email Marketing

Marketing Analytics

Marketing Automation

Mobile Advertising

Mobile Analytics

Press Release Management

Product Information Management (PIM)

Social Media Analytics

Social Media Management

Survey & Forms Building

Video Collaboration

Web Analytics

Marketing

Project Management

Wireframing

Professional Services

Call Recording

Customer Communication Management

Customer Relationship Management (CRM)

Presales

Sales

Civil Engineering

Construction Workforce Management

Dental

Loan Servicing

Patient Engagement

Revenue Cycle Management (RCM)

Vertical-Specific

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The Xtension Recorder is a call recording and management software designed to meet the needs of small to medium-sized businesses. According to the vendor, it provides phone recording, playback, and call management features for industries such as call centers, customer service, sales and marketing, financial services, and healthcare. The software offers a user-friendly interface and flexible storage options, allowing businesses to improve their call monitoring and quality assurance processes.

## Key Features

**Desktop Software**: The Xtension Recorder offers phone recording, playback, and call management features for individual PC users or small groups. Users can record calls automatically or manually, with options to start, stop, pause, and resume recording. The software stores important call details such as date, time, duration, caller ID, and dialled digits.

**Flexible Storage Options**: Users have the flexibility to choose where to store their recordings. They can store recordings locally on their PC, centrally on the network, or on the vendor's secure web server, according to the vendor.

**Call Commenting and Notation**: The Xtension Recorder allows users to add comments, notes, and signify importance to recorded calls. This feature helps in categorizing and organizing calls based on specific criteria or customer interactions, making it easier to search and retrieve specific recordings, as claimed by the vendor.

**Email, Export, and Conversion**: Users can conveniently email, export, or convert recordings to WAV files, according to the vendor. This feature enables seamless sharing of recordings with team members or other stakeholders for review or analysis purposes.

**PBX Compatibility**: According to the vendor, the Xtension Recorder provides a PBX Compatibility Chart to ensure compatibility. Users can easily check if their PBX system is compatible with the software, allowing for a smooth integration and optimal performance.

**Network Integration and Call Manager Compatibility**: The Xtension Recorder allows users to install the desktop software on multiple computers within their network, each with individual desktop hardware units. This enables efficient call recording and management across the organization. Additionally, the software is compatible with supervisor packages such as Call Manager, Call Reporter Pro, or Web Services, providing enhanced monitoring and performance management capabilities, as claimed by the vendor.

**Advanced Web Services**: According to the vendor, the advanced web services feature allows users to supervise, monitor, and manage call recordings from any PC, tablet, or smartphone. This flexibility ensures that users can access and manage recordings even when they are away from their desktop.

**Alert Notifications**: The Xtension Recorder can deliver SMS or email alerts if customer service levels decline or if a recorder is disconnected or has a fault, according to the vendor. This feature helps businesses stay informed and take immediate action to address any issues that may impact call quality or system performance.

**Auto Screen Pop Feature**: An optional auto screen pop feature is available, allowing users to save or delete a recording based on specific criteria. According to the vendor, this feature enhances the efficiency of call management and reduces manual effort in organizing and categorizing recordings.


Basic

RingEx is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. Plans are available on a monthly, per user subscription basis.

Essentials (up to 20 users)

Standard

Premium

Ultimate

RingEX

PhoneBurner is an automatic phone dialing system. It provides the ability to load a list of contacts and includes a built-in contact manager. It allows users to record a voicemail message and to choose which contacts to call.

Professional

PhoneBurner

Xtension Recorder

Intelligent Recording

Features that allow the user to record voice and video calls, edit recordings, view recording analytics, and share recorded calls with others.

Pre-Scheduled Recording

The ability to set call recording for scheduled calls ahead of time.

On-Demand Call Recording

The ability to add the call recording software to live calls.

Audio and Video Call Recording

The call recording software will record both the audio and video for the call (e.g. slide decks or other presentations shared on the call will be captured in the recording).

Real-time Recording Controls

The ability to pause, stop, or start recording in real-time on live calls.

Cloud or Local Recording Storage

Recordings are saved either locally on your computer or to a public or private cloud storage space.

Call Transcription

A written transcript of the meeting is available for download. Some products use AI technology to produce more accurate written transcripts.

Recording Editing

The ability to edit the recording (e.g. cut out silent sections) and save the edited version.

Recording Sharing

The ability to share a call or meeting recording using a sharable link.

Call Recording Analytics

Some products provide call or meeting analytics that include speech and text analytics, sentiment analysis, and key phrases mentioned in the conversation.

Call Recording Dashboard

A dashboard showing all recorded calls filterable by rep name, account name, date of the call, etc.

Integration with Third-Party Systems

Allows the user to connect the software with other third-party platforms such as a sales dialer, sales engagement, or contact center software.

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Xtension Recorder

Overview

What is Xtension Recorder?