Name: yayloh
Author: Tectry Software

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Retail Analytics

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Travel Agency

Warranty Management

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yayloh is a returns management platform designed specifically for fashion brands. According to the vendor, it offers a solution to automate and streamline the returns process, handling returns, exchanges, claims, and warranty requests. Targeting small to large-sized fashion brands, yayloh caters to a range of professionals and industries including e-commerce managers, customer experience managers, customer success managers, chief digital officers, e-commerce retailers, fashion and lifestyle brands, Shopify merchants, Centra merchants, and WooCommerce merchants.

## Key Features

**Returns Management**: According to the vendor, yayloh automates the returns process for fashion brands and handles returns, exchanges, claims, and warranty requests. It also syncs return operations and information between yayloh and Shopify, aiming to ensure a streamlined and efficient return process based on the brand's return policy.

**Collaborative Ticketing System**: The vendor claims that yayloh offers a collaborative return ticketing system to boost customer support performance. It allows tracking of return shipping status and provides real-time updates about warehouse inspection status. Additionally, it enables access to customer information and history for better customer service. The vendor states that data analysis can be performed to monitor return and exchange rates.

**Integration with Klaviyo**: yayloh integrates with Klaviyo for email segmentation and personalization, according to the vendor. The vendor claims that brands can utilize Klaviyo to send targeted emails based on return data, aiming to enhance customer engagement and retention.

**Smart Return Windows**: The vendor states that yayloh allows brands to enforce return policies by setting up smart return windows. It can block ineligible products from being returned, aiming to ensure compliance with brand policies and reduce return fraud.

**Data Collection and Analysis**: According to the vendor, yayloh enables the collection and analysis of customer feedback and data. It provides access to detailed data at the product SKU level and allows tracking of return rates per market. The vendor claims that this feature helps brands identify improvement areas to reduce returns and strengthen operations. Additionally, it enables brands to create a feedback loop to take action on sizing guides, product pictures, and descriptions.

**In-store Returns**: yayloh allows processing of online returns in-store, providing customers with the flexibility to choose their preferred return method. According to the vendor, this feature saves on shipping costs, reduces CO2 emissions, and offers a convenient option for customers.

**Warehouse and Customer Service Efficiency**: The vendor claims that yayloh automates manual tasks to save time and improve efficiency. It enables easy retrieval of customer comments and information, facilitating proactive communication with customers. The vendor states that yayloh can automatically send refunds, store credit, and exchanges based on triggers, aiming to enhance customer experience and satisfaction.

**Multi-store set up**: According to the vendor, yayloh platform syncs with each Shopify Store separately, allowing for an individual return process per store. This feature provides convenience and flexibility for brands with multiple stores.

**Increase retention with store credits**: According to the vendor, yayloh allows brands to boost customer loyalty and simplify exchanges by offering store credit as a return option. Integration with yayloh enables sending store credit and gift cards directly from the return management platform, aiming to increase customer satisfaction and repeat purchases.

**Digital Return Form**: The vendor states that yayloh offers customers a digital return experience, eliminating the need for paper forms and emails. It provides a stress-free return process for customers, aiming to enhance convenience and reduce administrative overhead.

**Shipping label generation**: yayloh automates shipping label generation and supports multiple carriers depending on the market, according to the vendor. This feature simplifies the process of generating shipping labels for returns, aiming to ensure a smooth and efficient return process for customers.

OvationCXM is a Customer Experience Management (CXM) company helping businesses and their partner ecosystems deliver  customer experiences with complete visibility and precise control.

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CXMEngine by OvationCXM

Startup

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Premium

Usersnap

yayloh

Customer Experience Management (CX, or CXM, or alternately CEM) is an approach to guiding the customer experience with an emphasis on personalization, customer journey, feedback, knowledge, and self-teaching. CXM platforms present a centralized place to oversee and manage the customer experience through integrations with a web content management system, a CRM, and other sources of data to improve customer engagement and enhance the online user experience.

Customer Experience Management

Tectry Software

Customer experience management

Features that allow businesses to track customer sentiment and feedback, analyze and optimize the customer journey, and personalize content and website experiences for users.

Multi-channel customer feedback collection

The ability to collect qualitative and quantitative feedback from customers across a range of inputs. These could include in-app polls and surveys, email surveys, comments made on social platforms, SMS / messaging comments, NPS score, customer contributed videos, and focus group interviews.

Product usage analytics

The ability to see how, where, and when users are using your platform (e.g. how long users spend on a page, which actions they take, etc.)

Customer experience profiles

Profiles that correspond to individual customers or accounts and display a record of interactions your brand has had with that customer.

Customer experience dashboard

A dashboard that shows an aggregated view of things like customer sentiment, churn risk, qualitative and quantitative feedback, etc.

Customer journey mapping

The ability to map out the journey your customers take by persona.

Churn risk scoring

A score or metric that predicts how likely a given customer or account is to churn. This may be more relevant for B2B companies.

AI-powered recommendations

Customer experience optimization recommendations that are driven by AI-recommendations.

Website A/B testing

The ability to A/B test your website and optimize parts of the customer experience with your product.

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