Name: YOCC
Author: Bigv.in

Help Desk

Web and Video Conferencing

Customer Support

AI Chatbot

Development

Attendance Tracking

Career Center

Education

Association Management

Business Intelligence (BI)

Case Management

Collaboration

File Sharing

File Sync

Objectives and Key Results (OKR)

Office Suites

Unified Communications as a Service (UCaaS)

Enterprise

Accounting

FinTech

Online Trading

SaaS Spend Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Performance Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Asset Tokenization

Business Internet Service Providers (ISPs)

Cloud Storage

Container Management

Debugging

Disaster Recovery as a Service (DRaaS)

Dynamic Application Security Testing (DAST)

Fraud Detection

In-Memory Databases

Incident Response

Integrated Development Environment (IDE)

Integration Platform as a Service (iPaaS)

Intranet

Managed Private Cloud

Managed Security Service

Modular Storage Area Network (SAN)

Network Function Virtualization (NFV)

Network Performance Monitoring

Runtime Application Self-Protection

SSL Certificate

Secure Web Gateway

Threat Hunting

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Email Marketing

Marketing Automation

Personalization Engines

Product Management

Sales and Marketing Automation

Social Media Management

Survey & Forms Building

Technology Review

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Forecasting

Sales Pipeline

Sales

Microsegmentation

Security Information and Event Management (SIEM)

Security

Automotive

Building Information Modeling (BIM)

Catering

Law Practice Management

Legal Research

Tour Operator

Vertical-Specific

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YOCC - Your Own Calls' Centre is a cloud telephony solution offered by Big V Telecom that aims to optimize business telephony systems. According to the vendor, YOCC is designed to enhance customer service and streamline operations for businesses of all sizes, including small and medium enterprises (SMEs) and large multinational corporations (MNCs). The product caters to various professions and industries such as retail, e-commerce, healthcare, hospitality, and education.

## Key Features

**Cloud Telephony**: YOCC provides virtual communication solutions, eliminating the need for traditional on-premise telephone systems. The vendor claims that this feature offers cost efficiency, flexibility, and mobility.

**Multiple Products**: Franchisees have the opportunity to market and sell a diverse range of products, enabling them to expand their market share quickly. This feature allows franchisees to cater to a wide range of clients with different needs.

**Low Investment Business Model**: YOCC offers a business model that requires minimal upfront investment. According to the vendor, franchisees can start their business without the need for complex infrastructure or technical expertise, relying on a small team of marketing executives.

**Fast Return on Investment (ROI)**: Most YOCC services operate on an annual subscription basis, ensuring a steady stream of income for franchisees. The vendor claims that this subscription model allows franchisees to recoup their initial investment quickly.

**Training and Support**: Franchisees receive comprehensive training and ongoing support from the vendor. This includes technical guidance and assistance with day-to-day operations. The vendor is committed to continuously improving their products and services.

**Proven Business System**: YOCC is built on a well-established and tested business system. The vendor claims that their streamlined processes are ISO certified, ensuring efficiency and reliability for franchisees.

**Impressive Product Portfolio**: YOCC offers a wide range of innovative products tailored to various industries. According to the vendor, these products have gained popularity among customers and have been recognized for their innovation and effectiveness.

**Innovative Concept**: YOCC introduces new and cutting-edge products that have been well-received by customers. The vendor claims that their innovative approach sets them apart as a leader in the industry.

**Single Virtual Number with Customizable IVR**: YOCC provides businesses with a single virtual number that can be customized with a multi-level IVR (Interactive Voice Response) system. This feature allows businesses to efficiently route calls to different departments or locations, enhancing their customer service capabilities.

**Call Recordings & Insightful Analytics**: YOCC offers the ability to record all incoming calls, providing businesses with valuable resources for quality assurance and training purposes. The vendor claims that these call recordings can also be analyzed to gain valuable insights into customer behavior and preferences, helping businesses make informed decisions.

Omnichannel CX

Call Center Standard

Digital CX

Bright Pattern Contact Center

Twilio offers a CPaaS and CCaaS solution, with the combination of its programmable Voice, Video, and Messaging APIs, as well as the Twilio Flex cloud contact center. Additional capabilities include Twilio's Elastic SIP Trunking, as well as API for WhatsApp.

Programmable Messaging

Programmable Voice

Twilio SendGrid Marketing Campaigns

Programmable Video

Twilio SendGrid Email API

Twilio Flex (Contact Center)

Twilio Conversations

Twilio Authy

Programmable Wireless

WhatsApp Business API

Elastic SIP Trunking

Twilio

YOCC

Interactive Voice Response (IVR)

Bigv.in

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

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Interactive Voice Response (IVR) Systems

YOCC

Overview

What is YOCC?