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YouMail offers a range of features that address common issues and enhance the voicemail experience for users. With easy access to missed …
Starting at $10.99 per month
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What is YouMail?
YouMail is a call protection application that offers features such as robocall blocking, spam-free visual voicemail, and voicemail to text. According to the vendor, this app caters to individuals, small businesses, and enterprises of all sizes. It provides users with a comprehensive phone service, including...
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Basic
$10.99
Cloud
per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Tech Details
What is YouMail?
YouMail is a call protection application that offers features such as robocall blocking, spam-free visual voicemail, and voicemail to text. According to the vendor, this app caters to individuals, small businesses, and enterprises of all sizes. It provides users with a comprehensive phone service, including a free phone number, virtual assistant, auto attendant, and call forwarding. YouMail is widely used by professionals in various industries, including real estate, consulting, healthcare, and legal services.
Key Features
Free Phone Number: YouMail provides users with a free phone number for calls and texts. Users can easily select the number they want calls or texts to originate from, which is especially beneficial for individuals with multiple side gigs or businesses.
Full Calling and Texting: YouMail enables users to make and receive calls and texts using their phone number. Users have the flexibility to choose the desired number for their calls or texts, ensuring convenience and personalization.
A Complete Premium Phone Service: Every phone number provided by YouMail includes a comprehensive auto attendant. Users can create custom menus and set up call forwarding to project a professional image and handle calls efficiently.
Virtual Assistant: YouMail offers a virtual assistant feature that automates call and message handling. The virtual assistant greets callers, provides menu options, and forwards calls based on user preferences, streamlining call management.
Robocall Blocker: YouMail incorporates a robocall blocker that identifies and blocks known spam numbers, minimizing disruptions and safeguarding user privacy.
Voicemail App: YouMail provides a voicemail app with spam-free visual voicemail. Users can access their voicemail messages through an organized and user-friendly interface. Additionally, the app offers voicemail to text transcription, allowing users to read their voicemail messages.
Auto Attendant: YouMail's auto attendant feature allows users to create custom menus and call forwarding options. Users can set up different greetings and routing rules based on their preferences, enhancing professionalism and call management.
Call Blocker: YouMail includes a call blocker feature that enables users to block unwanted calls. Users can block specific numbers or entire area codes to prevent undesired calls from reaching them.
Reverse Phone Lookup: YouMail offers a reverse phone lookup feature, allowing users to identify unknown callers. Users can enter a phone number and obtain caller information, such as their name and location.
Conference Calls: YouMail supports conference calls, enabling users to host multi-party calls. Users can easily set up conference calls with multiple participants and manage call settings, facilitating collaboration and communication.
YouMail Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based, Android, iPhone, iPad |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
YouMail offers a range of features that address common issues and enhance the voicemail experience for users. With easy access to missed calls and voicemail messages, users can efficiently stay updated and manage their communications. The convenience of email transcriptions saves time, allowing users to quickly read through voicemails without having to listen to them. While the accuracy of the transcriptions may vary, they still provide a useful way for users to find specific messages at a glance.
One standout use case is YouMail's effective spam blocker, which intercepts spam calls and prevents users from wasting time dealing with them. This feature has been praised by many users for its ability to filter out annoying and unwanted calls. Additionally, the call answering system in YouMail offers great flexibility, providing users with efficient ways to handle incoming calls and maintain control over their communications.
Small businesses have found value in using YouMail as it helps them appear more professional and organized. With personalized greetings and the ability to manage voicemails effectively, businesses can enhance their customer interactions and create a welcoming experience. Moreover, YouMail offers a low-cost solution for voicemail management that can be utilized by all employees, making it accessible and beneficial for teams.
Customization options allow users to tailor YouMail according to their needs, including blocking robo calls that can be a source of annoyance. However, it's worth mentioning that some users have reported issues with submitting new payment methods, which need attention from the developers to ensure a smooth user experience.
Overall, YouMail solves common problems such as managing voicemails efficiently and blocking spam calls while offering useful features like email transcriptions and personalized greetings. These capabilities make it a valuable tool for individuals and businesses alike, enhancing communication experiences and saving time.
Voicemail Transcription Service: Many users have praised YouMail's voicemail transcription service, which allows them to read their voicemails via email or the YouMail app without having to listen to the messages. This feature has been described as highly convenient and time-saving by several reviewers.
Effective Call Management: Reviewers have consistently highlighted YouMail's top-notch call management capabilities. The app offers elaborate ways of setting up the system, including customizable spam blocking protection, which has been appreciated by numerous users for its effectiveness in filtering out unwanted calls.
Spam Blocker Functionality: Several reviewers have commended YouMail for its exceptional Spam Blocker feature. Users have found this feature to be second to none in effectively blocking spam calls. In fact, many consider it one of the primary reasons for choosing and recommending YouMail over other similar apps in the market.
Transcription Accuracy: Some users have experienced issues with the transcription service, where it has misunderstood the speaker and transcribed the wrong words. This problem has been mentioned by several reviewers, highlighting a lack of accuracy in the transcriptions provided by YouMail.
Lack of Web Application: Users have expressed disappointment with the absence of a web application for handling phone calls on their PCs during the day. They feel restricted to using the mobile app, which includes an ad promoting video games and appears to be a tactic to encourage them to subscribe to a paid version. Numerous reviewers have voiced their frustration regarding this limitation.
Costly Pricing: The pricing for YouMail's one-step-up package is considered expensive by some users, particularly for single users when compared to other similar services such as Microsoft 365. This issue has been raised by multiple reviewers who find the cost of upgrading beyond the basic package to be too high for what they perceive as limited additional benefits or features.
Users have made several recommendations based on their experiences with YouMail. The most common recommendations are:
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Be cautious about the automatic cleanup plan that deletes voicemails after 30 days. Users suggest considering this feature carefully as it may result in the loss of important voicemails.
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Change the settings to prevent callers from receiving a TXT message receipt advertising YouMail, which might incur text message fees for the callers. Users recommend adjusting this setting to avoid potential costs for others.
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Consider using YouMail or Google Voice as alternatives for receiving voicemail on iOS devices due to restrictions imposed by Apple and Google. Users find these two options to be viable alternatives that offer similar functionalities.
Overall, users advise trying out the free trial of YouMail before making a purchase, as it allows them to test the service and determine if it meets their needs. They appreciate that YouMail offers flexibility in customization and helps eliminate unwanted Robo calls. However, some users warn about struggling with the initial setup process and suggest adding support for Google Fi as a carrier. Additionally, for those seeking lower-priced solutions, users recommend exploring other options in the market.