Zeals

Zeals is a Chat Commerce service developed by Zeals Co., Ltd. According to the vendor, this solution combines AI chatbot technology and communication design to enhance customer service and purchasing experiences. Zeals is designed to cater to companies of various sizes, including small businesses and large enterprises. It is commonly used by professionals in the retail, e-commerce, customer service, marketing and sales, and automotive industries.

Key Features

RPA Technology: According to the vendor, Zeals utilizes RPA (Robotic Process Automation) technology to automate the chatbot process. This eliminates the need for complex integration development and enables the chatbot to gather information from users on LINE and automatically fill in forms without API integration.

Professional Communication Design: Zeals has a team of communication designers who create conversation designs based on past performance and accumulated data. The vendor claims that these designs aim to optimize user engagement and provide a seamless experience.

Segmented Delivery: Zeals allows the creation of user segments based on responses, enabling the delivery of personalized messages. By analyzing past response data, Zeals aims to determine user attributes and deliver relevant messages to each segment.

Secure Communication: According to the vendor, Zeals ensures the security and privacy of user data by encrypting all communications using SSL/TLS. The system also maintains audit logs of user operations for traceability and security purposes.

Omnichannel Integration: Zeals can be integrated with various media channels, such as LINE, Instagram, and digital signage. The vendor claims that this integration provides a consistent chat commerce experience across platforms and allows for tailored communication design.

System Integration for LTV Maximization: Zeals integrates with CRM and CDP systems to deliver customized communications optimized for different media and funnels. According to the vendor, this integration supports efficient customer acquisition, prevents churn, and aids in customer loyalty and retention.