What is Zence Service?
A customer support solution.
I. Zence Service | Ticket Management
Tracks customer complaints, and improve customer communication through a unified dashboard.
Multi-Channel Support
Single View of Customer
Prioritises and Escalates Tickets
Includes Real-time Reports
II. Zence Service | Feedback Management
A solution to know customers better and make stronger relationships.
Collect Real-time Feedback
Ask Relevant Questions to Capture Context
Gain Actionable Customer Insights
Mark Negative Feedback as a Ticket
III. Zence Service | Service Bot
A solution to connect, engage & support customers in real-time and enhance their experience.
Automate Customer Support
Instant Resolution
Solve Complex Queries
Provide Suitable Responses
IV. Zence Service | Digital Receipts
Digitises to Expand Customer Touchpoints & Increase Convenience with Eco-Friendly Digital Receipt.
- Enhanced Record Keeping
- Simplified Financial Administration
- Instant Customer Engagement
- Customizable and Shareable
- Track Payments and Sales
- Integrate with Existing Systems
- Capture Customer Insights
Categories & Use Cases
Videos
Technical Details
| Deployment Types | SaaS |
|---|---|
| Mobile Application | No |
| Supported Countries | India |
| Supported Languages | English |