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AlienVault Review
Updated November 30, 2017

AlienVault Review

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with AlienVault USM

Security Event Correlation.
  • Notification
  • Log Monitoring
  • Threat Alerts
  • Inventory Monitoring
  • Vulnerability Scans
  • System Updates break features, especially Threat Intelligence Policies as well as corresponding Alerts
  • Need to conduct more Customer Education regarding features and system updates
  • Steep initial learning curve on getting the most out of system
  • Getting a Support Technician on the phone when something breaks.
With the exception of not being able to get in touch with support or an update breaking the system, it stacks up pretty good if not comparable.
It's well suited for HIDS, IDS and event log correlation, security threats visibility, as well as notification of these events.

Evaluating AlienVault USM and Competitors

AlienVault USM Implementation

AlienVault USM Support

My experience with support has not been the best. Support is quick to auto respond to issues and allow remote support to Alienvault USM. However it is hard to reach a live support agent and get someone immediately. Needs work on response time and follow up resolution.

Using AlienVault USM

I give the rating because there is a lacking of understanding what AlienVault is capable of and you need training to get a better understanding.