Good tech, poor back office.
May 29, 2019
Good tech, poor back office.
Score 7 out of 10
Vetted Review
Verified User
Software Version
USM Anywhere (SaaS)
Overall Satisfaction with AlienVault USM
USM provides a proactive response to intrusions, threat management, and provides a view of the risk.
- Sensor integration is relatively easy.
- Technical support for unique situations is extremely helpful.
- Billing sucks since AT&T bought AlienVault.
- Accounting takes weeks to do a simple change of address.
- The administrative side is not customer focused and you feel like you are inconveniencing them.
None, AT&T does not offer anything I am interested in at this time.