Good tech, poor back office. | TrustRadius

Overall Satisfaction with AlienVault USM

Use Cases and Deployment Scope

USM provides a proactive response to intrusions, threat management, and provides a view of the risk.

Pros and Cons

Pros

Sensor integration is relatively easy.
Technical support for unique situations is extremely helpful.

Cons

Billing sucks since AT&T bought AlienVault.
Accounting takes weeks to do a simple change of address.
The administrative side is not customer focused and you feel like you are inconveniencing them.

Alternatives Considered

None, AT&T does not offer anything I am interested in at this time.

Likelihood to Recommend

Works well with security architecture, not so well with flat networks.

Comments

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Tami Andrews
(Vendor Representative) commented 7 years ago
Thank you Edward for your feedback & comments. I've passed these along to our team here and someone should be reaching out to you soon.