Very promising, but immature product.
Anonymous | TrustRadius Reviewer
July 16, 2019

Very promising, but immature product.

Score 5 out of 10
Vetted Review
Verified User
Review Source

Software Version

USM Anywhere (SaaS)

Overall Satisfaction with AlienVault USM

One department is using AlienVault as a HIDS, NIDS, FIM, and security alerting system. It was selected as having the integrated feature sets to accomplish unique certification and security requirements for that department.
  • Has a range of features in one package. HIDS, NIDS, FIM, reporting, and alerting.
  • Report templates for SOC, NIST, ISO 27000.
  • The support since the recent purchase by AT&T has really dropped off. Answers to questions are much slower and sometimes wildly inaccurate. Asking the same question multiple times of different support will yield totally different answers.
  • Some of the features that existed in the on-prem version has still not made it into the cloud version.
  • Asset scanning has become buggy in the latest updates, and bugs are getting fixed much slower than our previous experience before the AT&T purchase.
Cisco Firepower, Rapid 7, Splunk, McAfee, and Qualys were all considered in our search for a security solution. Each of them had elements that fit but required more than one package or multiple vendors to accomplish what Alienvault did in one.
Cisco FirePower has a NIDS, but no HIDS or scanning. Qualys has asset scanning capabilities, but no real-time HIDS or NIDS. Rapid 7 has more of a complete package, but at a considerably higher cost.
If the package was a little more mature, and the support was more responsive and effective, we would be consistently anticipating threats and preventing them rather than reacting to them. At this point we can't completely trust our solution, so we still have to do a lot of maintenance and double-checking.
Right now it is a product in transition. While the features are there for a solid security package, both the on-prem and cloud versions are in a state of transition. I hope the new owners continue to invest and stabilize what should be an amazing security package.