Very promising, but immature product.
July 17, 2019

Very promising, but immature product.

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Software Version

USM Anywhere (SaaS)

Overall Satisfaction with AlienVault USM

One department is using AlienVault as a HIDS, NIDS, FIM, and security alerting system. It was selected as having the integrated feature sets to accomplish unique certification and security requirements for that department.
  • Has a range of features in one package. HIDS, NIDS, FIM, reporting, and alerting.
  • Report templates for SOC, NIST, ISO 27000.
  • The support since the recent purchase by AT&T has really dropped off. Answers to questions are much slower and sometimes wildly inaccurate. Asking the same question multiple times of different support will yield totally different answers.
  • Some of the features that existed in the on-prem version has still not made it into the cloud version.
  • Asset scanning has become buggy in the latest updates, and bugs are getting fixed much slower than our previous experience before the AT&T purchase.
Cisco Firepower, Rapid 7, Splunk, McAfee, and Qualys were all considered in our search for a security solution. Each of them had elements that fit but required more than one package or multiple vendors to accomplish what Alienvault did in one.
Right now it is a product in transition. While the features are there for a solid security package, both the on-prem and cloud versions are in a state of transition. I hope the new owners continue to invest and stabilize what should be an amazing security package.