October 31, 2019
Score 5 out of 10
USM Anywhere (SaaS)
Overall Satisfaction with AlienVault USM
We are using AlienVault USM across the whole organization as a SIEM solution, vulnerability management, HIDS, NIDS, and compliance reporting.
- Alienvault USM does a good job presenting the data collected in a concise and actionable manner.
- AlienVault USM lacks good technical documentation, documentation needs more detail, more substances, and background information. The current documentation is frustrating for first-time users and assumes the user is already familiar with how and why USM works the way it does.
- AlienVault USM would benefit greatly from a simpler onboarding process. One situation I remember well has to do with adding the credentials for vulnerability scanning. We knew the credentials were accurate, however, they worked for some systems and didn't work for others. Very frustrating.
- Another area of major improvement for AlienVault USM is technical support. Technical support basically does not exists, if the documentation was comprehensive and detailed, with examples and scenarios, this would not be such a big issue. The first time my team experienced this, I knew we would not renew our contract.
AlienVault USM did a good job on vulnerability management but not so much with threat intelligence.