ApptioOne - fortune favors the bold!

The service/delivery teams have generally been exceptional. Post-implementation support can be frustrating at times though. There is usually a long turnaround time in getting feedback, especially useful feedback as opposed to canned messages and forwarding to other groups at Apptio. While a complicated platform naturally retains a level of complexity that is difficult to support, the support team could still do a better job of proactively addressing questions and maintaining visibility on open issues.

ApptioOne is fantastic for large organizations who are just beginning to view IT as an Investment in the business and supporting the entire enterprise. ApptioOne may not make sense for smaller organizations, where IT costs aren't a big enough driver in the overall spend picture, or in companies that generally don't view IT as the focus of their cost drivers. Culture plays a big part in the perspective that an ApptioOne end user will have, where a culture that invites more transparency and subsequent scrutiny usually does well with Apptio's offerings.