AT&T support has deteriorated
July 30, 2025

AT&T support has deteriorated

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with AT&T Business

We use AT&T for a backup SIP trunk for BC/DR and for POTS service at various sites.

Pros

  • Once the SIP service is in it is stable
  • Once the POTS is in its stable

Cons

  • When an issue arises, AT&T does not support directly
  • Their subcontractor BCDR used to be responsive but the new account team is not helpful
  • They provide a backup service that is stable
Low rating due to poor support
In several areas in Florida AT&T was the only carrier available at the time for POTS service

Do you think AT&T Business delivers good value for the price?

No

Are you happy with AT&T Business's feature set?

No

Did AT&T Business live up to sales and marketing promises?

No

Did implementation of AT&T Business go as expected?

Yes

Would you buy AT&T Business again?

No

AT&T does not support us directly. We must go through their subcontractor BCDR. The previous BCDR account team was wonderful. The current BCDR account team refuses to help.

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