Okay, not great.
Updated June 09, 2014

Okay, not great.

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review

Software Version

Partner ACS version 9

Overall Satisfaction with Avaya IX Contact Center (formerly Intelligent Xperiences Contact Center)

Avaya is currently not being used by any part of our company. We do have a nice display of Avaya products in our demo room. When we were using Avaya, it was very useful in helping us stay connected with our customers.
  • Avaya is very simple to use.
  • I love having an adjustable back-lit display.
  • Great music on hold capability.
  • I feel that Avaya's products are not very durable.
  • I feel that the their products have poor quality of service.
  • Negative impact due to the cost of repairs on the phones and system.
The key thing to ask customers when they are considering getting an Avaya system is whether or not they truly NEED it or not. So many people think they need Avaya when it really isn't needed. Customers think they need it because of the Avaya name brand.

Using Avaya IX Contact Center (formerly Intelligent Xperiences Contact Center)

I give Avaya this rating because of the overall poor quality of the products they make. Too many times our company has had to retrip back to our customers to fix their phones/systems.