Item: Blackbaud CRM
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

We use it to keep with information on our donors; how much they have given, where they live, their communication preferences, interactions with our fundraisers, and other data points that help us determine who to ask for a gift and how much to ask. We have almost 9M records of donors with all of this information and the database is crucial to my every day work.

Pros and Cons

Volume of information it can hold
Flexibility around customizing how we store data

Making customizations easier
There are some free text fields that are so small it makes reading things like a contact report very difficult.

Return on Investment

More accurate reporting on our prospect pipeline
More accurate reporting on what asks are outstanding and amount of asks

Key Insights

Do you think Blackbaud CRM delivers good value for the price?

Yes

Are you happy with Blackbaud CRM's feature set?

Yes

Did Blackbaud CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Blackbaud CRM go as expected?

I wasn't involved with the implementation phase

Would you buy Blackbaud CRM again?

Yes

Likelihood to Recommend

The decision of what database to use varies greatly depending on what type of organization, what kind of technical support the org will have, how many records, how many users, what type and how much information you want to store, the reporting capabilities, etc.

Good product!

Overall Satisfaction with Blackbaud CRM