Nonprofit CRM Software

Nonprofit CRM Software Overview

Nonprofit CRM (Constituent Relationship Management) Software manages a nonprofit organization’s relations with their donors, corporate supporters, volunteers, members, alumni, staff, and board members along with the recipients of the nonprofit’s services. The software captures constituent information, tracking their donations, participation, and interests. It supports communications and engagement with both constituents and service recipients, providing online portals for donors and members to join up or contribute.

Its analytics and reporting features identify high-value donors and supporters, evaluate fundraising operations, predict donor and volunteer engagement, and help set fundraising goals. Nonprofit CRM Software can inform marketing decisions and help create, monitor, and track marketing campaigns. The information it provides assists in budgeting and the prioritization of funding efforts.

Nonprofit CRM software overlaps with donor management and fundraising software.It is commonly offered as a component of nonprofit software suites along with donor management, fundraising, marketing, communications, analytics, reporting, volunteer management, and payment processing features.

The software supports a wide range of NPOs (Nonprofit Organizations) including human rights and services organizations, environmental groups, colleges and universities, community organizations, cultural institutions, and advocacy groups. It is used by NPO marketing, fundraising, public relations, event, finance, and grant writing staff.

Top Rated Nonprofit CRM Products

TrustRadius Top Rated for 2022

These products won a Top Rated award for having excellent customer satisfaction ratings. The list is based purely on reviews; there is no paid placement, and analyst opinions do not influence the rankings. Read more about the Top Rated criteria.

Nonprofit CRM Software TrustMap

TrustMaps are two-dimensional charts that compare products based on trScore and research frequency by prospective buyers. Products must have 10 or more ratings to appear on this TrustMap.

Nonprofit CRM Products

(1-25 of 63) Sorted by Most Reviews

The list of products below is based purely on reviews (sorted from most to least). There is no paid placement and analyst opinions do not influence their rankings. Here is our Promise to Buyers to ensure information on our site is reliable, useful, and worthy of your trust.

Blackbaud Raiser's Edge NXT
Customer Verified
Top Rated

Raiser's Edge NXT is cloud fundraising and constituent relationship management software from Blackbaud.

GiveSmart
Customer Verified
Top Rated

GiveSmart, a Community Brands company, offers a full-service event management platform supporting event website, event registration, attendee tracking, donor management and data insights, and full customer service for entities wishing to raise funds via an auction or charity event.…

EveryAction
Customer Verified
Top Rated

EveryAction is becoming Bonterra. Learn more at www.bonterratech.com. EveryAction provides fundraising software, donor management software, and CRM software to nonprofit organizations, offering a platform ​spanning the fundraising, digital, and organizing ​needs of nonprofits. Built…

Bloomerang

Bloomerang is a cloud-based donor management platform that is designed to help nonprofit organizations to reach, engage and retain the advocates they depend on to achieve their vision for a better world. The vendor says their donor management application is rooted in principles of…

DonorPerfect

DonorPerfect is a solution in fundraising that helps nonprofits grow. It helps teams manage donations, contacts, receipting, reporting, email, and fundraising initiatives from a single system. Features for organizations of all size include automatic monthly giving, integrated online…

Blackbaud eTapestry

Blackbaud eTapestry is a donor management solution that helps growing nonprofits build a stable foundation for success, beat fundraising goals, and catalyze growth. eTapestry boasts more than 6,000 nonprofits and institutions as users, who manage and track fundraising performance,…

Network for Good

Network for Good in Washington DC offers their non-profit fundraising suite of applications, with donor management features like intelligent tracking of donor readiness and targeted messaging.

Salesforce.org Nonprofit Cloud

Salesforce for Nonprofits, the Salesforce.org Nonprofit Cloud, is a nonprofit constituent relationship management platform from Salesforce, which supports constituent engagement, fundraising, and grants. Nonprofit editions contain Salesforce Lightning Edition along with the former…

Blackbaud CRM

Designed for large, complex organizations as well as federated and international nonprofits.

Kindful, a Bloomerang product

Kindful aims to help nonprofit organizations across the world fundraise more effectively. Kindful includes fundraising tools, reporting, and analytics all in one CRM. Kindful was acquired by Bloomerang in January, 2021. It is now a Bloomerang product.

Blackbaud Altru

Designed for General Admissions Organizations

Little Green Light

Little Green Light offers headquartered in New Hampshire offers a donor management platform providing constituent profiles with membership management features in a SaaS application, as well as featuring communication, collaboration and organizational task automation.

Neon CRM

Nonprofits across the United States and Canada can use Neon One products to manage donors, events, payment processing, volunteers, and marketing communications. Neon CRM is a solution that integrates with tools already in use like: QuickbooksMailChimpEventbriteFundraise UpTaxJarThe…

Salsa CRM

Salsa CRM (Formerly DonorPro CRM) is a donor and constituent management system that helps nonprofits build donor profiles, track every interaction, cultivate major gifts, and report on all development activities. The platform includes mobile-ready digital marketing tools for email,…

NationBuilder

NationBuilder is a content management software offering from NationBuilder.

Ellucian CRM Advance

Ellucian CRM Advance is a nonprofit constituent relationship management software solution offered by Ellucian, Inc.

Raklet Membership Management Software

Raklet enables communities to meet, network and grow. Community management platform that helps users build brand engagement and opportunities, fully branded to match company colors. Users can: - Organize and enrich member database with Raklet CRM - Build custom forms and pages…

PatronManager

PatronManager is a nonprofit CRM that handles ticketing, subscriptions, fundraising and email marketing built on the Salesforce platform, from the company of the same name in Pittsburgh.

Blackbaud Luminate CRM & Analytics (discontinued)

Luminate CRM & Analytics was a nonprofit CRM option acquired by Blackbaud that is currently discontinued, and no longer available.

DonorSnap

DonorSnap in Wisconsin offers a nonprofit fundraising and constituent management platform, supporting at different pricing tiers larger or small groups of donors with fundraising tools like mass email with acknowledgement emails, mobile app, event registration and forms, management…

LiveImpact

LiveImpact is a technology platform that was specifically designed and built to support social impact organizations, nonprofits, foundations, and CSR groups, with all their technology needs. It offers Program Management, Fundraising and Volunteer Management all under a single platform.…

Causeview

Causeview aims to make donor management simple. This solution is built on the Salesforce.com platform and according to the vendor, this provides users with best in class fundraising, events, volunteers and payment processing tools on top of the world’s most popular CRM.

Givebutter

Nonprofits use Givebutter to replace multiple tools so they can launch fundraisers and events, use donation forms and donor management (CRM), send emails and text blasts. Instead of charging a traditional SaaS subscription fee, Givebutter is free to use with a transparent tip-or-…

Blackbaud DonorCentral

Blackbaud DonorCentral is a donor management system supporting fund accounting donor engagement with brand specific configurability.

Learn More About Nonprofit CRM Software

What is Nonprofit CRM Software?

Nonprofit CRM (Constituent Relationship Management) Software manages a nonprofit organization’s relations with their donors, corporate supporters, volunteers, members, alumni, staff, and board members along with the recipients of the nonprofit’s services. The software captures constituent information, tracking their donations, participation, and interests. It supports communications and engagement with both constituents and service recipients, providing online portals for donors and members to join up or contribute.

Its analytics and reporting features identify high-value donors and supporters, evaluate fundraising operations, predict donor and volunteer engagement, and help set fundraising goals. Nonprofit CRM Software can inform marketing decisions and help create, monitor, and track marketing campaigns. The information it provides assists in budgeting and the prioritization of funding efforts.

Nonprofit CRM software overlaps with donor management and fundraising software.It is commonly offered as a component of nonprofit software suites along with donor management, fundraising, marketing, communications, analytics, reporting, volunteer management, and payment processing features.

The software supports a wide range of NPOs (Nonprofit Organizations) including human rights and services organizations, environmental groups, colleges and universities, community organizations, cultural institutions, and advocacy groups. It is used by NPO marketing, fundraising, public relations, event, finance, and grant writing staff.

Nonprofit CRM Software Features

Nonprofit CRM Software will include many of the following features.

  • Constituent database for donors, corporate supporters, members, alumni, grant-making organizations, volunteers, staff, and nonprofit recipients
  • Capture, track, and record constituent history for donations, memberships, participation, and communications
  • Constituent profiles, biography, preferences, and interests
  • Consolidated view of all constituent information and activity
  • Donor and member portals for contributions, participation, profile updates, and event registration
  • Automated workflow and dashboards
  • Communications, text, phone, email, and social media
  • Analytics, reporting, and data visualization
  • Cloud-based
  • Mobile access
  • Includes or integrates with nonprofit marketing, fundraising, donor prospect, accounting, payment, and event management solutions

Nonprofit CRM Software Comparison

Consider the following when purchasing Nonprofit CRM software.

Feature Set: Nonprofit CRM Software is often a component of integrated nonprofit software suites which include features ranging from marketing and fundraising to accounting and event management. Evaluate which solutions include the features you need. Large NPOs with multiple constituents will especially benefit from a full-featured integrated solution.

Scalability: Ensure your solution readily scales to support future growth. Cloud-based solutions offer more flexibility and require less attention to support constituent growth.

Volunteer Support: Solutions that provide mobile apps are helpful for volunteers doing outreach or working events. Mobile solutions improve volunteer engagement and enhance their productivity, providing them with real-time information that help guide their efforts.

Free Software: Some vendors offer free versions of their software with a limited number of features, constituents, and users. Unless you are a very small NPO, these free versions are best used to explore your options before deciding on a solution.

Pricing Information

Nonprofit CRM Software pricing is determined by its features, as well as the number of constituents and users supported. Prices start around $40 a month for 1,000 constituents and range up to $800 a month for 75,000 constituents. Enterprise-scale, full-featured solutions can exceed $5,000 a month. Free trials are available.

Nonprofit CRM Software Best Of Awards

The following Nonprofit CRM Software offer award-winning customer relationships, feature sets, and value for price. Learn more about our Summer Best Of Awards methodology here.

Best Of Summer 2022 Awards Winners for the Nonprofit CRM category. For Best Relationship, first place is EveryAction. Second place is Blackbaud Raiser's Edge NXT. For Best Feature Set, first place is EveryAction. Second place is Blackbaud Raiser's Edge NXT.

Related Categories

Frequently Asked Questions

What sorts of donor management features are included in Nonprofit CRM tools?

Most nonprofit CRM tools allow nonprofits to easily reach out to donors to show appreciation for their contribution. Additionally, nonprofits can send out event invitations and reminders to donors. Lastly, Nonprofit CRM tools integrate with most accounting tools, so any donation/donor information can be stored there.

What are the benefits of Nonprofit CRM tools over traditional CRM tools?

Nonprofit CRM tools include features for creating events and fundraising pages. Additionally, nonprofit CRM tools include customizable workflows designed with the needs of nonprofits in mind. Most features nonprofit CRM tools provide are also offered by traditional CRM software, but nonprofit CRMs are optimized for nonprofits.

What are the best Nonprofit CRM tools?

These are some of the popular Nonprofit CRM Software products.