Item: Blackbaud CRM
Rating: 9
Author: Tara Michaels

Use Cases and Deployment Scope

I use it to look up data on constituents I work with and keep others in the loop by recording my interactions with constituents. It is helpful to have one place to look for all information about a constituent.

Pros and Cons

Allows me to link my email interactions directly into the system
Has areas to store all information about a person
Easy to pull just the information I need

Return on Investment

I do not have access to the costs, but I know finding info in Blackbaud is MUCH easier than it was in our last CRM.
It is an efficient platform.
I can run reports myself rather than having to requesting information from another department.

Key Insights

Do you think Blackbaud CRM delivers good value for the price?

Not sure

Are you happy with Blackbaud CRM's feature set?

Yes

Did Blackbaud CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Blackbaud CRM go as expected?

I wasn't involved with the implementation phase

Would you buy Blackbaud CRM again?

Yes

Likelihood to Recommend

It is very well suited as a CRM, but not as well set up to manage volunteers. I know our company has had to do some workarounds. I manage volunteers on another platform.

Blackbaud

Overall Satisfaction with Blackbaud CRM